Complaints

This profile includes complaints for West Coast University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  West Coast University

  151 Innovation Dr Irvine, CA 92617-3040

  
• 

  West Coast University, Inc.

  9250 NW 36th St Doral, FL 33178

  
• 

  West Coast University

  1477 S Manchester Ave Anaheim, CA 92802-2905

  
• 

  West Coast University

  590 N Vermont Ave Los Angeles, CA 90004

  
• 

  West Coast University

  12215 Victory Blvd North Hollywood, CA 91606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I have been kicked out of West Coast University due to not passing one of my classing in the nursing core program. Few years ago, I had been kicked out due to poor performance in the nursing program. I submitted an appeal that was denied at first, but with perseverance and eventually writing a letter to the **** to make an exception, they allowed be to come back. When I came back, almost a year had gone by since my return and I had been passing my classes and was more focused than ever to get my degree. In late August and early September, I had gone through a breakup and needed to find a new place to live that I could afford on short notice. On top of all this, I had to work full-time, go to class, **** lab, clinicals and study. Normally, I would be fine managing all this, but having to find a new place to live in a short timeframe affected my grade in one class. I used school resources such as PALS, weekly zoom review sessions with the professor, met with the professor about my grade, and used external resources such as ***************** that I paid for. I wanted to try and pass the class, because I didn't want to take it, again. In the end I did not pass the class, and West Coast University kicked me out. It amazes me that a student can try this hard to pass a class and they would still kick them out regardless of how hard they tried. It shows that they give up on their students and don't care about external issues that students face. I had never been the best in school due to my ADHD, but I had been able to keep my GPA around a 2.7 - 2.85. I was even 0.5% away from getting a level 2 on the *******, but that didn't matter to them. Even with all that, they will still kick you out.

  

  Business Response

  Date: 12/09/2024

  I am gathering information regarding Mr. ************ academic record in order to respond to his statements.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was terminated and then 8 months later they started charging my credit card again by providing false information. I am unable to reach them by phone. The number rings once and then goes silent.

  

  Business Response

  Date: 03/28/2024

  The consumer has chosen the wrong business, West Coast University is not West Coast ************ nor are we located at ***************************************************************************. Please have this complaint removed from our account. 

  Customer Answer

  Date: 03/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been at *** ******* since 2021, carrying a student loan debt exceeding $100k with nine months left in my program. Despite promises of simulation labs and clinical sites, my first clinical term involved hours on Zoom, and our labor and delivery term lacked any simulation lab. The administration provided no explanation or tuition refund for the missing lab. Additionally, the clinical **** threatened to violate patient privacy rights by contacting primary care providers without consent, and I faced harsh disciplinary action despite resolving a health form issue. It seems the administration uses any excuse to dismiss students, without the ability to re enroll while retaining their tuition.

  

  Business Response

  Date: 12/06/2023

  ************************ was dismissed from the University in August of this year. ************************ was scheduled for course NURS306, which required her to submit a renewed health exam. Following the upload of her records to Complio, the University requested to verify the report. ************************ is claiming that a threat was made to violate patient privacy rights by requesting to contact her primary care provider. That is not accurate, the Clinical **** requested Ms. *********** consent, and when *********************** declined, the University was unable to verify the validity of the health records that ************************ uploaded. The University does not and would not contact a students health care provider without authorization. *********************** was subsequently dismissed from the University.
  
  In regard to Ms. *********** comments related to the simulation labs and Zoom, these events occurred as students were returning to campuses following the period of the ***** pandemic and re-establishing permission to rotate at our partner sites. Alternate activities such as the Zoom were approved during this transitional period, and all requirements for the program were met accordingly. These alternatives are not the Universitys standard educational process but allowed for continued learning in a safe environment.

  ************************ is welcome to submit an appeal for consideration to re-enter the University. 

  Customer Answer

  Date: 12/06/2023

  Students were not informed about the impact of Covid on our labor and delivery simulation scheduling in clinical and simulation labs. Despite the absence of simulations, there was no alternative provided to fulfill required hours, and tuition remained unchanged with no refund or alternative use specified.

  Additionally, during a virtual meeting with the clinical ****, my permission was not sought for accessing my medical records, which was later disclosed as part of an investigation. Despite my appeal to the student council and filing the necessary documents, I was deemed ineligible to reapply after facing dismissal, the harshest disciplinary action, despite having no prior sanctions and being in good academic standing.

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was kicked out of my university after the appeal process had been approved and I took out a private loan and purchased my new class books. I was a couple of months away from graduating and three years into my schooling. I was informed if I went through the steps the board made for me to follow that I could continue with the program. I followed ALL the steps and even got a voicemail and email that I could continue, then a week into my new classes go tan email I was kicked out due to two failed classes (1 I did fail, but the second one I was refrained from going until I had a committee meeting; not my fault they took two weeks to schedule due to director being out of town). I was lied to and felt discriminated against for my disabilities. I now have to pay back multiple loans and financial aid, while still making my same current salary, and while not finishing my degree. My children and I will eventually be homeless and I am now depressed and hopeless! I tried enrolling into other nursing programs to finish and ALL 4 said that they DO NOT accept west coast university credits, how is it possible a NURSING school has NO valid credits to transfer OVER!!!!

  

  Business Response

  Date: 11/10/2023

  I am currently reviewing ****************** record and will be contacting her directly to resolve the matter. The BBB will be provided notification of the outcome once complete.

  Regards,

   

  Customer Answer

  Date: 11/14/2023

  They have not made an attempt to contact me. My phone number and school email are on file with their University. 

  

  Business Response

  Date: 03/14/2024

  ****************** grievance was addressed and resolved by the campus leadership in December 2023. 

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an ***** care NP program of March 2022, while residing in *************. In October 2022, WCU and I were working on finding preceptors. I sent a list of preceptors I was trying to be within ********. To my surprise, nobody told me ******** wasn't an 'approved' state. Multiple attempts were made to verify whether ******** was approved or not. On the first day of my term, which involved clinical I was finally told ******** was not an approved state. Still, to date I do not have a list of "approved states". I dropped the term due to a criminal case that I was a victim too. I plan to return in March 2023. In February, I was told they found a preceptor for me in **********, **. I gave my notice at work and planned the move to ******* since this was a priority. The first week of the term I was unable to sign into my courses. The contract with the facility I was going to be precepting at had expired and nobody told me. The facility chose not to renew it. So, I have no quit my job in ********, moved to another state, still have rent in ********, and have no idea what is going on. I was also charged a $1700 fee to return back as a "balance", which i paid. This was all based on false pretenses from the beginning. when I first signed up knowing my ******** address, nobody bothered to inform me, ******** was not an approved state. The financial burden and emotional stress this has caused me are beyond words. WCU negligence of not seeing the contract expire with the facility has cost me thousands of dollars with the move and no longer working. Although they are trying to find a resolution, no exceptions are being made. Now I feel stuck because I already did half of the work of the program, and if I try to transfer it will cause a long delay. I feel like WCU was not honest about a) the approved states b) finding clinical placements c) not discussing a fee the student has to pay when they drop out due to medical issues and safety issues. .

  

  Business Response

  Date: 04/05/2023

  Upon enrollment, ************** entered a ******* address as her permanent residence. A student's address and nursing license are the primary indicators the ********************** uses in determining if a student is enrolling from an authorized state. Under the terms of the enrollment agreement, students must complete program and clinical hours in the state where they resided when signing the agreement. Students that relocate to a state in which the University has not sought authorization may no longer be able to complete their clinical requirements. We apologize for the inconvenience this has caused **************. According to our Nursing leadership, to date, ************* has been placed at a clinical site with a preceptor in an authorized state.