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Review fromHOUSTON L
Date: 12/16/2023
1 starHOUSTON L
Date: 12/16/2023
if you want to lose your car's user ********************** devices, all the time you will have issues with power disconnect, not reporting .........When you call customer service always have the same answer (THE *** IS A PLACE WITH LOW SIGNALE ) Maybe some people dive into the ocean ???Or the other reason is the wrong installation THEY WILL NEVER EVER TELL YOU THAT THE DEVICES ARE TRASH.
Advantage GPS LLC
Date: 12/19/2023
We highly prioritize customer satisfaction and strive to exceed expectations. In this particular case, the customer encountered an issue with just one of a number of devices we delivered.
Upon contacting our customer service team, we promptly addressed his concerns and took immediate action. Despite our efforts to resolve the matter and offer solutions within the parameters of our terms of service, it became evident that the customer remained dissatisfied. To ensure satisfaction, we took the exceptional step of providing a full refund for all devices purchased. Regrettably, despite our ******* attempts and goodwill, we couldn't reach a resolution that met this customer's expectations.
We value each customer's experience and regret any inconvenience caused. Our team remains committed to continual improvement and delivering exceptional service to all our customers.
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