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Business Profile

Drone Sales

Acumen Robot Intelligence Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Acumen XR10 4K dash cam on 08/21/2022 for $391.54 from a dealer in *********. Printed on my receipt is a statement that all warranty service is through the manufacturer. I registered the product with the manufacturer on 09/04/2022. Part of the registration process included stating where the item was purchased so Acumen had this information. The dash cam failed on 08/01/2023. I contacted Acumen who asked me to mail the camera to them at my expense for an exchange. I did that and the new camera was also defective. I didn't feel I should have to pay to ship the second one back so I asked for a pre-paid label. That is when Acumen (I was speaking with ****) refused to honor the warranty by saying that they do not provide service if the item was purchased from a reseller. 1) Acumen knew where I purchased it based on the product registration and 2) My receipt directed me to work with the manufacturer for warranty service. I would have been happy with a working replacement but at this point, I am requesting a refund.

Acumen Robot Intelligence Inc is NOT a BBB Accredited Business.

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