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Business Profile

Ductwork

American Alliance HVAC Services Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This installer installed a brand new HVAC compressor and condenser at my home. 2 years later the unit doesnt work. He can out to my home after calling (****) in July 2024. He came to my house and I need a new compressor and its under warranty. It has been 4 months. He has been stringing me along that the until will come next week. Now he doesnt answer my phone. I have all my text messages proving my entire communication. I called for a 2nd opinion from 2 other companies and both company gave me the same diagnosis that the unit was not installed properly causing the compressor to go bad.

  • Initial Complaint

    Date:09/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company does not answer their telephone or return phone calls. They receive business from home warranty and automated scheduling they do not perform work or submit service reports. I had a blown fuse on my AC and the man who showed up did not look at my AC unit instead he took photos for a new unit and then never submitted the report to the home warranty company. I attempted contacting them 15 times with no answer or reply from myself or my home warranty company. I had to call another company and wait over 3 weeks with a broken AC a 1 year old and temps over 90 at 9pm in my home due to the lack of courtesy or follow through from this company

American Alliance HVAC Services Inc is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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