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Business Profile

E-cigarette Liquids

Black Note Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-cigarette Liquids.

Complaints

This profile includes complaints for Black Note Labs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Black Note Labs has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Blacknote change their shipping carrier, it's been bad. I use to only spend $50 for two 30ml bottles of juice. Now I have to pay $70 for it to be shipped in the same state and the carrier can't even get the address right. I'm EXTREMELY disappointed in Blacknote. I might as well go back to smoking tobacco

    • Initial Complaint

      Date:03/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a purchase from Black Note Labs totaled $69.29 on February 26, 2025. I emailed them on March 4, asking how long shipping usually takes. They replied "3 shipping days". March 11 I email them, "Still nothing from you guys." They reply "sorry we don't have your order in stock it's delayed. Thank you for your patience". *** from BlackNote Labs called me and emailed me about it on March 12. On March 22, I email BlackNote for a refund because I still haven't received anything. He responds immediately with "Hello ******,Thanks for reaching out. It looks like your order was sent and successfully delivered on March 1st. Unfortunately, we cannot cancel or refund an order that was delivered nearly three weeks ago.Below is the tracking link for your package, which was also included in your confirmation email: ****** ***** If theres something wrong with the order or if you need further assistance, please let me know, and Ill be happy to help!Best regards,*** *But there was no tracking link anywhere.*I responded and told him that's impossible. You all contacted me on March 12 and apologized for the delay. After that, there were no more responses from ***. Or from BlackNote Labs, either. I called their number at **************. Multiple attempts and I left multiple voicemails in regards to my order #******. I just want a refund.

    Black Note Labs is NOT a BBB Accredited Business.

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