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Business Profile

Energy Service Company

Orange County Power Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to file a complaint. I was on SCE old ToU plan and you shifted me to OCPA without my concent. My electricity bill has gone up 3 folds. OCPA claims that they are cheaper, but this is based on new revised rates. I never gave them permission to change my rates.I requested to move back to SCE online and the form locked me in for 6 more months. Now OCPA is not letting me change the request claiming its processed . If I want to move now, you should not be allowed to lock me in like this.

    Business Response

    Date: 05/30/2024

    After investigating the customers  account, the ********************** (OCPA) reached out to clarify the situation. In December, customer opted out of our program and selected the six-month return option. Consequently, there rate was switched by Southern California ****** to NEM TOU-D-PRIME in February. By email, OCPA emphasized that Southern California ****** (SCE) controls the tariffs, and any changes to your rate options should be discussed directly with them. The cost increases  mentioned are determined by SCE, not OCPA. For any further details about the tariffs or rate adjustments,  SCE  must be contacted directly.


  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opted out of OPCA services on 09/10/2022 10:51AM through their automated system. According to them, I never opted out of their services, and now I am switching back to SDGE, but I have to be penalized since it's been over 60 days from enrollment. The business says they are not able to help me because they don't have a record of the phone call even though my cell phone company does.

    Business Response

    Date: 12/28/2022

    We do not serve any customers in *********. 

Orange County Power Authority is NOT a BBB Accredited Business.

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