Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract November 4, 2004. Did not perform, so had to terminate. Always late/slow to respond. Not at all proactive, which is THE essential quality of a planner. Lot of big talk, but did not deliver on leveraging her relationships to get us the best prices. Sloppy- ****** several key details in deal terms / contracts - which could have proven very costly had we not caught the errors. To add insult to injury, withheld our own data from us post termination. Cited that ****** Docs automatically deletes 48 hours after contract termination (which is not a ****** policy nor written anywhere in her contract). Do not hire under any circumstances.

  Business Response

  Date: 01/17/2025

  Due to policy, we do not provide refunds. However, we began working with the client before the contract was signed, negotiating with vendors, hotels, and securing contracts they later sent us.

  Over two days, we successfully obtained significant discounts for their event:
  -Marriott Venues: We obtained approval for them to bring their own alcohol and soft drinks without a corkage fee.
  -Ceremony Catering: We negotiated a 20% reduction in the in-house catering menu and allowed them to bring in specialty dishes without paying external catering fees.
  -Room Block: We reduced the room rate from $388 to $180 per night and eliminated the resort fee.
  -Indian Dinner: We lowered the price of the 10 appetizer and 10 dinner items from $65 to $52 per person. Although we couldn't meet their initial $45 request, it was still a significant reduction.
  

  The client did not respect our office hours or operational procedures, with many meetings occurring late at night to discuss personal preferences outside our scope of work. For example, the bride didnt want to attend the cocktail hour, and the groom wanted to skip sunset photos to drink with friends. While we respect personal choices, we didnt feel it was our role to make these decisions.
  

  Before signing the contract, we made it clear that certain requests might fall outside our responsibilities. After the contract was signed, the couple became frustrated when we didnt handle tasks we considered unnecessary or beyond the scope or our expertise. For instance, we cannot ask vendors or hotels to change their policies, nor can we dictate the actions of the priest during religious ceremonies.
  

  Despite our non-refundable contract, we decided to part ways in good faith, believing it was in the best interest of both parties. As a courtesy, we offered a refund and gave them three days to transfer their event data, having already facilitated communications and provided all necessary information.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 5, 2023 Amount Paid: $51, ****** Business committed to provide decorations for a wedding, which included white carpeting to cover the hotel ballroom floor.Bel Events did not lay the carpet evenly. There were pieces overlapping by the entrance, the dance floor and throughout the room which caused a hazard. Multiple accidents such as people tripping, falling and breaking h**** A guest fell, broke her shoulder and had to be taken to emergency.The business was contacted, but does not want to resolve the problem.