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Business Profile

Executive Suites

Premier Workspaces

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Premier Workspaces's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Workspaces has 77 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out a 2nd suite I rented at Premier Workspaces and handed over the keys on 11/30/2024. I was advised that it would take 60 days to process the refund. After sending an email to who I knew to be the manager at the time & not getting a response, I reached out to the corporate contact I had, **** **** on 2/13 and inquired about the status of my deposit return. I received a response stating that since there was "sticky foam" on the wall, it had to be repaired and once that was completed, they would begin processing my refund of $825. I responded & asked why I was just being notified about the wall. I thought the removal of adhesive would be wear and tear and assumed I would be notified of any issues. Had I not asked about the status of my refund, I would have been charged for this repair. I asked her to leave the key and I'll take care of removing the adhesive immediately. On 2/24, I sent an email to **** along with a picture stating the wall had been cleaned and was free of adhesive. In that email, I mentioned how frustrating it was for months to go by & I could have corrected the issue & had I not asked for my refund, I wouldn't have known about it. I did not receive a response. 3/4/25, I walked into my suite to see a refund check of $493.75. It states there is money removed for a "recon fee" and a "reverse mail fee". I never had mail going to that address since I had another suite, so there should not have been any mail fees and I had no idea what a "recon fee" is as I left the suite in good standing. I sent **** an email promptly that day at 6:52pm requesting clarification of why she told me in an previous email my refund would be $825, yet the check was short $331.25 As I write this at 2:48pm on 3/7, I have yet to receive a response. It seems to be very clear this business was set on not returning my entire refund and this is terrible business and dishonest. To not get a response seems to show signs they have no intentions of discussing this.

      Business Response

      Date: 04/18/2025

      We have been in touch with the consumer and traded communications. We hope to have this matter resolved shortly.

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rent two suites at Premier Workspaces in *********, **. I have been renting a space for my business since late 2021 and upgrading from a smaller space to a larger space with an additional suite for my business. On Monday morning on 7/23/24 I received an email that because of a plumbing issue, the water was going to be shut off, meaning that facilities would be unavailable. There apparently was a plumbing issue that meant baseboards and carpetwas ripped up right in front of both my suites and the water narrowly missed them which would have damaged my custom floors. The water was off for the rest of the week with the only guidance given was that we could use the restrooms at a hotel across the street. By Saturday, only half of the bathrooms were operable and there were still people working literally in front of both of my suites Saturday afternoon. They even left batteries in front of the door of one of my suites to ensure the carpet stayed down. When I asked about how rent was going to be compensated due to not being able to properly use the facilities, I was told that there would be none, instead there would be extra sandwiches and cupcakes for the inconvenience. Bribing us with food doesn't escape the fact that we weren't able to use the space we pay for or put our safety at risk by walking across the street to use the bathroom. These hotels attract unsavory characters, many with people unfortunately living in them full time. I could not have clients all week because they were unable to safely use the bathroom, and work going on also meant it was incredibly noisy all week. It was either in the 90s or raining and walking across the street to use the restroom is not professional. Sandwiches and cupcakes (which I did not partake in) does not compensate for the inability to use my business at all for 6 full days. I am requesting a refund/compensation for the 6 days I could not use my business, which is roughly $400.00.

      Business Response

      Date: 08/12/2024

      This issue has been resolved.

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