Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tech savvy graphic designer here. Purchased the Freejet 330 **. Do not recommend. Why? For starters, they've ripped software, drivers, etc from elsewhere (Epson printer drivers) and just put an Omniprint shell overtop. The color profiles aren't correct (doesn't want to print grey at all, just goes black), the DirectRip software they use does NOT communicate with the printer effectively. And by that I mean it is so glitchy, it's not funny. And it'll do it in the midst of printing your image. And this is a computer that I bought NEW, and have put NOTHING else on it, because the program just cant handle absolutely anything else running. Also, don't leave the program up for too long, or it starts to glitch and lag worse. All in all, it doesn't communicate well with the plagiarized driver and software; nor does it work in synchronized ******* with their machine. I swear you throw out a shirt for every 3 you seem to print, because even with the same settings it will mess the next print up. And because they did not put the time to develop their own software that works with the machine, there is absolutely no diagnosing/error details. It messes up, and you have to pretty much guess by process of elimination. Or try to have them diagnose it via zoom and pray you don't need a technician for the small fee of your right arm. Everyone is turning around and selling these machines for maybe three thousand dollars because of all the issues. The financing company really shouldn't even be working with Omniprint, given how thrown together the machine and software is, and that it's just not the product they promise. Just seems they ripped off drivers and software from everyone else instead of putting the time and research (and money, god forbid) into creating their own software that works seamlessly with their machine. We have a twenty thousand dollar debt for an oversized paperweight now. Wish we could give it back AND wipe the debt off of our credit report. Such a disappointment.

  

  Business Response

  Date: 02/23/2023

  Hello,

  Thank you for bringing this to our attention.  We are sorry that your experience with Omniprint International fell short of expectations.  We would also like to thank you for giving us the opportunity to make things right.

  Our records show that our tech support has made several attempts to get in contact with you, but we've been unsuccessful.  As of right now, we do not show any additional pending/open tickets.  Please contact us at your earliest convenience so we may help provide you with a resolution. 

  Again, we thank you for your feedback and for allowing us to make things better. 

  Best,

  Omniprint International

• Initial Complaint

  Date:12/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ********** 550 and it keeps breaking. I most recently sent $2800 for new firmware and spent $2000 on shipping. They have had my $30,000 screenprinter since September 9th. I call weekly and email weekly and no one is contacting me as to why they have not fixed my screenprinter or sent it back to me.

  

  Business Response

  Date: 01/04/2023

  Hello,

  Thank you for bringing this to our attention.  We are sorry that your experience with Omniprint International fell short of expectations.  I also want to thank you for giving us the opportunity to make things right. Our team is currently working on providing a viable solution and will be contacting you soon.  We appreciate your business and patience while we work through this.

  Again, we thank you for your feedback and for allowing us to make things better. 

  Kind Regards,

  Omniprint International

  
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a DTG machine from Omni print less than a year ago. The machine is ****** dollars and Omni print lacks the training and customer service abilities to help support us and our machine like they promise in our agreement. Our machine has been out of commission for over 2 weeks now and we have had to keep calling/emailing Omni print staff with no answer. It's to the point where they know we are the ones calling and they refuse to answer. False promises are being made to us by their staff and no solution is being provided to us about getting our machine fixed. They have tech support from 5am-5pm pst time and haven't been able to call us/help us. We spoke on over zoom (that's how they work) and none of the representatives were able to provide us with a different solution, which means they are not looking or reading our open ticket, but making us perform the same task over and over again. They finally sent us a new motherboard (covered in the warranty) and, as we unboxed it on zoom with a omniprint representative, we ( including the rep) learn that the s**** to help us access the hard-drive has been stripped. Therefore, we are unable to replace the motherboard in tbat moment. Nobody even knows if the motherboard is the issue and they are having us install tech equipment over zoom. They sent us a defective machine and instead of helping us find the REAL solution, they offer us to pay them 530 dollars for the free technician to TRAVEL to us and look at the machine or drive an hour to ******, drop the machine, come back to ****** to pick up the machine and on top of that transport this extremely extremely heavy machine. We have not been able to make any money because the machine has been down for weeks. We missed our deadline at the end of the month and it's tarnishing our name because we haven't been able to hold up our ends because of this machine. What if we weren't local? What would the solution be? Their are Plenty of reviews express their poor service

  

  Business Response

  Date: 11/04/2022

  Hello Grey,

  
  Thank you for your message. We are sorry that your experience with Omniprint International fell short of expectations.  We also want to thank you for giving us the opportunity to make things right.  Our records show that our team has provided timely replies to your messages and communicated with you throughout the sale and delivery of your printer.  

  
  In regards to the maintenance, yes, as with most machines, maintenance and consumable replacements are needed periodically.  We do offer virtual technical support to all of our customers, and at times, there are additional fees for a technician to travel to the location where the machine is located.  We have your onsite visit scheduled and look forward to providing you exceptional service.    

  
  Our top priority is to serve our customers and ensure that your machine is functioning at optimal levels. We thank you for your feedback and for allowing us to make things better.   We are always here and happy to help!  

  
  -Omniprint International
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a printer from Omni print on August 4 and when it arrived I ask Omni print to take it back that I would not be wanting it and I was well within my rights due to their policy saying I could return it within ******************************** the box as it was shipped I did not take it out the box and they refused to accept it back in the original box. And they want honor their return policy says its not in affect anymore but its on their policy return site.. they want return my calls .. please help

  

  Business Response

  Date: 10/10/2022

  Hello ********,

  
  Thank you for your message. We are sorry that your experience with Omniprint International fell short of expectations.  We also want to thank you for giving us the opportunity to make things right.  Our records show that our team has provided timely replies to your messages and communicated with you throughout the sale and delivery of your printer.  

  
  Once you received your printer, we reached out to set up your training and you declined our assistance.  Several weeks after you received your printer you decided you wanted to return your printer, because you changed your mind about the purchase.  Unfortunately, at that point we were unable to accept a return.  

  
  Our top priority is to serve our customers and ensure that your machine is functioning at optimal levels. We would still like to provide training to make sure that you have all the information you need to properly use your new printer.  Please reach out to us so we can get your training scheduled. We thank you for your feedback and for allowing us to make things better.   We are always here and happy to help!  

  
  Thank you,

  Omniprint International
  

  
  

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omni misrepresents themselves as the manufacturer of garment printers in *****************, however all of their machines are manufactured by ******* C&C in *****. They also use Epson parts in their machines, but the bulk of the machine is made in *****. This in, and of itself, is misleading and unethical, but its just the begining of what is wrong with this company. The printer that they advertise as "easy to use" may be the most fragile & complicated piece of machinery ever made. I have had one to their machines for 3 years & had to completely rebuild it 3 times already because of defective parts. I don't know if there is such a thing as a lemon law regarding industrial equipment, but there absolutely should be - just to protect the public from OmniPrint.

  

  Business Response

  Date: 07/15/2022

  Hello, 

  Thank you for your message. We are sorry that your experience with Omniprint International fell short of expectations.  We also want to thank you for giving us the opportunity to make things right. Our records show that our team has provided timely responses when you previously reached out for assistance.  On the most recent ticket, our team provided a response the same day.   After further troubleshooting, your machine showed two boards had blown fuses, and our technician advised replacing them.   As with most machines, maintenance and consumable replacements are needed periodically.  You let us know that replacing the boards was not something you were interested in doing and closed out the ticket.   

  Our team has reached out and we will continue to work with you and will provide any additional assistance that might be needed to get your machine working at optimal levels. Again, we thank you for your feedback and for allowing us to make things better.  We are always here and happy to help!  

  -Omniprint International
  

  
  

  Customer Answer

  Date: 07/15/2022

  Replacing Two circuit boards for $1700 because 2 fuses that cost $0.66 blew out is not responsive, its extortion.  Omniprints business practices are predatory. A manager called me after this complaint was filed and insinuated that these issues were my fault because I didnt give them another $2,000 for their extended warranty!  Completely oblivious to the fact that I would have had to pay that THREE TIMRS because that is how often their LEMOn of a product has broken down since the original warranty expired.

  

  Business Response

  Date: 07/19/2022

  Hello *******, 

  
  Thank you for your prompt reply.  As previously mentioned, as with most machines, maintenance and consumable replacements are needed periodically.  As you are currently out of warranty, there is a cost to replace the circuit boards.  If you are interested, our team will continue to work with you and will provide any additional assistance that might be needed to get your machine working at optimal levels. Again, we thank you for your feedback and for allowing us to make things better.  We are always here and happy to help! -Omniprint International
  

  
  

  Customer Answer

  Date: 07/21/2022

  As usual, Omniprint continues to just ignore my complaint & respond with a stick answer.  Why do I have to replace 2 circuit boards (for the ridiculously overpriced $1700) when all that is wrong Id 2 $0.33 fuses are blown?  Youre willfully trying to rip me off & being brazen about it.