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Business Profile

Go-Karts

K1 Speed Irvine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a ln email from the refund department to a sum of *****. Of which I never received in the time that was said. 6-8 weeks. And it is only half the refund of what I was promised by manager at the facility in *********. Can I get my refund please?

    Business Response

    Date: 11/18/2022

    To whom it may concern:

     

    In response to a complaint from *************************, we have reach an agreement settlement with the customer.  A full refund has been approved for processing. 

     

    Best Regards,

     

    *********************

    Senior Accountant | K1 Speed, Inc.

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    K1 Speed made many mistakes when I tried to book my son's birthday party. To make it up to me, they promised extra pizza which they did not deliver on. They forced me to open a tab at their bar since they did not allow me to bring outside food to feed the adults in the party. They made fraudulent charges on my tab for things we did not order. I requested a refund and they told me to contact corporate sales office- no response. They also coerced me into pre-paying for additional drivers during our party when the corporate office failed to update my reservation. I prepaid for the additional drivers before all my guests arrived, but they refused to refund me when one child didn't come due to being ill during the ***** 19 pandemic. Corporate office is responsible for these reservations and refund requests. They have failed to respond to my request. I will never have a party at K1 again. I am requesting a refund for the additional driver who did not show and the fraudulent charges on my tab.

K1 Speed Irvine is NOT a BBB Accredited Business.

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