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Business Profile

Golf Lessons

Henry Brunton Golf Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Lessons.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Henry Brunton Golf Academy was unexpectedly and immediately closed with no explanation. Unfathomably, there was not going to be any refunds offered, despite the requirement clients prepared (minimum $1500) for credits for lessons. Completely unprofessional.

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Henry brunton's golf academayin Strawberry farm over $3,000 in 2020 to for my childrens golf lessons. But their company was closed last year and they also closed on july 2024 last year. my account which is included my fee. l found Strawberry to return my fees, but they let me email Henry (***************).But no one help me, I think Strawberry golf courses need to take responsibility,

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, First, thank you for all that you investigators do to help people who have been taken advantage of! You really do help people and your efforts are truly appreciated. On January 17, 2024, I purchased a golf package from Henry Brunton Golf Academy in ******, ********** for a price of $1,545.00 (receipts attached). The package included a series of credits that previously could be used for lessons and practice. On March 31, 2024, the golf academy abruptly closed with little to no notice to students. The academy also fired all of its coaches. After closing, the academy is refusing to provide any refunds to students for the unused portion of their golf packages. At the time of closing, I had taken two lessons valued at approximately $140 each for a total of $280 and had not used any tokens on practice. My golf coach through the Henry Brunton Golf Academy was *******************************. He can be reached at **************. Accordingly, Henry ********************** owes me $1,265.00. I have called the websites phone numbers, sent text messages, left messages, sent emails, etc. and have received no response whatsoever. There are many families and students in my position. I would like to file a complaint against Henry ********************** and I would like a refund in the amount of $1,265.00. In the event it is helpful, Mr. ********************** also runs a golf academy in ******* (Henry Brunton Golf Academy at ***********, Address: ********************************************************************************************************************** (**************************************************************************************) so it does not appear that he went bankrupt and he could do this to many more families and students who spend their hard earned money on expensive golf packages. Henry ********************** appears to be committing fraud/misrepresentation by refusing to refund any customers for the unused portion of their golf lessons and practice credits. This amounts to an unfair and deceptive practice under the law. Thank you for your consideration and assistance.

  • Initial Complaint

    Date:04/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1500 (Zelle was only option available) for golf lessons. The company shut down this site in ****** without any advanced warning. Unresponsive to emails or phone calls requesting refund.

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two summer camps and the business closed down. I also paid over $500 in golf ****** credits. Owner has been non responsive and not provided any refunds.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are requesting a refund of $4999 from Henry Brunton Golf Academy. The description of the services for my children was a gross misrepresentation of what actually occurred. Lessons were approximately $170 for each group ****** and were described as being with *************************. Lessons were cancelled with absolutely no contact from the golf instructor. One ****** was cut 30 minutes short due to "some girls came back from vacation." The ****** was supposed to end at 8:00 pm and a text at 7pm was sent to tell us to pick up our daughters at 7:30 pm. Illogical reasoning was given. One ****** had an ice cream party during ****** time. Instructor was late to private ******s. None of the shortened group ******s occurred with *****. In one case of group ******s, no coach was provided. The reason provided was that the "coaches were on vacation." Every private ****** and every group ****** that was not cancelled had a problem. Head Coach ***** refused to speak to us and when approached, he was enraged and incapable of having a decent two way conversation. Then, coach **** cancelled every and all ****** moving forward. A refund is requested.

Henry Brunton Golf Academy is NOT a BBB Accredited Business.

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