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Business Profile

Home Electronics

Automated Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the Brilliant three switch controller on 10/7/2024. The site said they had it in stock which is why I placed my order. I paid extra for 2 day shipping. As of 10/21/2024, it still shows pending and I have tried contacting them for an update via their online submission form and by leaving a message. If the item isn't in stock, then just refund me my money. I needed this for a job being done on my house and was expecting it to be here already. I need some kind of resolution on this issue. This is not acceptable. I paid a good amount for that item.

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for $499.00 on ****** to Automated Now on 06/05/2025. It was for a Brilliant Control 3-Switch on order # ****. The product was in stock and ready to ship when the order was placed. No response on emails on when it would ship. On 07/10/2024 I received a email that the order status was changed to Shipping. The status was never changed to Shipped still to this date. I sent countless email each week trying to get status of shipment. No response. When I placed calls into them, all of there lines state that No one is available. This is a ************ and I want my money refunded. Can you help me BBB?

  • Initial Complaint

    Date:09/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    P did an online purchase of a Autonomics AMD1 I paid in full. Since the payment was processed I have heard nothing. I have called several times I have emailed several times I have texted several times. None of my communications have received a response.

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was ask to Venmo $2088.99 to place order for Control-4 in wall touch screen and programing on Order# **** on February 23, 2024, which i was scammed. I send multiple emails and massages with no success for information

  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brilliant smart switch from automated now on 6/3, I had sent them various emails txts phone calls to see if they actually had one to ship out, they never responded. I had sent them various emails to cancel the order after about 2 dozen emails, they finally said they cancelled it, yet just like the other guy I didnt receive a refund. Impossible to get ahold of these guys, there a scam company and should be shut down, they are robbing people.

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered in to an agreement with ***************** owner of Automated Now in ****** on 8/22/2022 where $20,000 was paid with a CC as a deposit for Milestone 1. On 4/27/2023 a payment for $25,000 was paid with a CC for Milestone 2 part 1. On same date 4/27/2023, a payment of $9,598.83 was paid by CC for Milestone 2 part 2. we were doing the wiring in-house as well as having a backyard cabana built. constant communication with **** was happening during this process in terms of how to do the wiring etc. We started discussing the install date of the theater equipment around end of November per a text dated October 23, 2023. that was pushed out since i had to out of country coupled with bad weather in this area for a few months. the new expected install date was March 21, 2024. From January 2024 to the intended install date, no communication at all. finally getting a hold of **** on March 26, **** stated that he can provide a full refund. i agreed. **** sent the refund receipts for all 3 charges on April 3, 2024. since then there has been zero communication and correspondence. does not answer calls, emails etc. all information and communication is well documented from my side. i can upload once someone from the BBB reaches out to me .

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