Complaints

This profile includes complaints for NIBAV Lifts Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NIBAV Lifts Inc

  16 B Goodyear Ste 140 Irvine, CA 92618-3760

  
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  NIBAV Lifts Inc.

  1117 Independence Ave Mountain View, CA 94043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let it be noted that our contract with Nibav was signed in early May. The elevator was promised to us in July but finally reached our home in late September--five months after purchase. We were promised a 2-3 day installation. This statement was also false, since they later clarified that it would take 48 hours of total work (close to two weeks). Let it be noted that the installation of the elevator took over three weeks. Let it be noted that the elevator is still slipping at its base and not functional. Let it be noted that Nibav is still asking us to use the same contractor--Mr. ****** to fix the base, solely because Nibav does not want to pay the extra money for a new contractor. Let it finally be noted that I have a hip disability. During these last few months I contacted Nibav and higher up personell on multiple occasions with complaints. I never received a response via email from anyone higher than the secretary, a woman by the name of ******* who had no power or authority to change the course of action. I have only spoken to ******, their global manager, once, and that was after months of neglect from Nibav. The neglect is most palpable when looking at the shoddy work of the contractor who Nibav told us to use. The gap in the second floor railing is shown in the attached photographs. More pictures will follow with my children in the photographs to show a reference of the size of the gap. Let it be noted that Nibav never had a plan to enclose a railing on the second floor. They never mentioned that there was a gap, and were planning on leaving such a gap, thus leaving our house with children in unsafe conditions. Nibav required full payment before the elevator was installed--a practice that is never done in *****************.

  

  Business Response

  Date: 11/15/2024

  Dear BBB,
  
  We aim to provide clarity on this matter and our commitments throughout the process on Mr.****** ******** experience with NIBAV Home Elevators.
  
  Mr. ******* initiated the purchase of a NIBAV elevator by April and completed the production payment on May 15, 2024. As per our agreement, we met all contractual obligations and clearly communicated scope boundaries. From the outset, we informed Mr. ******* that civil works are the customers responsibility, though we assist with guidance.
  To facilitate coordination, we referred Mr. ******* to a civil contractor we had previously worked with, emphasizing that we have no commercial or financial relationship with them or any contractor. Unfortunately, the contractors work on the base area of the lift was substandard. 
  Our particular installation delays were addressed and we voluntarily took on aspects of the customers civil work at our expense, which covered $3,700 for the second-floor landing as a gesture of goodwill. We also recommended an alternative contractor to rectify the base issues. Despite this, Mr. ******* demanded we cover costs for the initial contractors improper work, alleging we recommended them. We offered to mediate with the original contractor, but Mr. ******* refused, insisting on a new contractor and demanding we bear the costs.
  When we declined, Mr. ******* threatened defamation via social media and platforms like the BBB to pressure us. To avoid prolonged disputes and in the spirit of goodwill, NIBAV agreed to cover these additional costs, beyond our policy and contractual responsibilities.
  Despite our concessions, Mr. ******* has not paid the remaining balance for the elevator. Additionally, he has resisted completing the necessary civil adjustments we communicated as essential for proper installation. The elevator has not been handed over and is not safe for use in its current state. At NIBAV, we prioritize quality service and transparency and hoping to resolve this amicably.