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Business Profile

Hunting Gear

5.11 Tactical

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Christina C

    Date: 12/17/2023

    Order placed on Cyber Monday 11/27/23 and its been 3 weeks. I called several times, left a phone # on the automated line queue for a rep to call, and e-mailed to find out the status of my order. For weeks, on my account, it stated processing. After previous attempts, I emailed and wrote reviews on their website 12/16 and finally receive an email the next day. ****** wrote the items were cancelled due to algorithms and mis-picking. If that is true, then (1) why havent I been informed that THEY CANCELLED my order? Ive been waiting patiently for my items for weeks and some are X-mas gifts. (2) Why are they still being sold? Ive been monitoring my items and they were all being sold online, but at a higher price. All were available up until today 12/17, now 3 out of 5 items are available. I have ******************** So this explanation is false. They couldve sent them anytime & now The email with a disingenuous apology, false explanation, and lack of remedy was a disappointment. He gave me a 20% off coupon at REGULAR price and thought that was a sufficient band-aid to the issues. But I got a better deal with Cyber Monday. Why would I be happy with that?There are a few red flags. (1) 5.11 should contact customer(s) if there is a problem with an order, especially due to an issue on their end. (2) Communication needs improvement (pick up phone, return customer calls, ******* Associates should be kind, courteous, and helpful. (4) Order issues should be resolved in a timely manner. Preferably in one go. I still need a resolution.(5) Give a more satisfactory response. For example, We apologize for your inconvenience and well deliver your items overnight since youve been waiting 3 weeks and are X-mas gifts. Also, here is an additional gift card/credit/coupon for your troubles. Thank you for being a long time, loyal customer of ************************** ******* post honest reviews. I wrote reviews. None were published. There was no profanity or anything derogatory.

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