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Business Profile

Hunting Gear

Visionner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hunting Gear.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother, ***** ******, ordered Binocular Camera from ************************************. There are a few things first it says that is it a proud ***************** they boast this all over their website. Then the item shipped form *****. On Monday 12/2/24, the tracking number, from *****, said that it was delivered. They did not receive the item. I immediately tried to call the company, multiple times and the number would ring and then hang up. So I sent them an email, they responded basically saying that they were notified that it was delivered, and did send a picture of the house. It was not our house or even an address that matched the address.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot return product. There was no return information in package and cannot get ahold of company. Cannot reach them by phone or email. I did some internet research and it seems this site is a scam. With as many complaints have been filed why havent you done more?

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order *****, returned trail cameras unopened. Ridiculous unaccountable emails that visionners relevant team was evaluating the items returned for over 3 months. Canned responses with fake name ****** ******* shown below. This auto response comes back and the phone number posted in their site simply replies how busy they are with high call volume, ( not true) and please email us at blah blah blah ****** ******* Hi *****,Thanks for getting in touch.We are really sorry for the inconvenience. Please note that I have forwarded your issue to my relevant team and we will get back to you as soon as possible with the next update.Thanks for patiently waiting.Any questions, please let us know.Warm regards,****** ******* Head of **************** ********************** ***************************************

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    car cam unit, not working, does not stay on, shuts off after 1 minute, in that minuet of running does not record info to disc. no response from Co. Scammers.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After making the purchase on 12/11/22 the card I used for the purchase had fraudulent activity. I can have ********* provide those details if needed.Gifted this for xmas and the person receiving it could not get it to work. I then asked to return it and I've been instructed by the company to only mail it via **** to *****. Upon discussion with **** they will not mail this product due to the battery type. I that point I decided to research the company and found many complaints on the BBB on their practices. I would just like my money back for the product that I purchased that does not work.

  • Initial Complaint

    Date:01/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product from this company that was portrayed as an ******** company, upon delivery we find the product came from *****. The directions given were only a 6 step process. While trying to put the product together we had many issues and after contacting them they emailed back a 26 step process. The video they sent had no audio and was not helpful. Their website does not show reviews, it only advertises as a 5 star product. After researching reviews online we found that all reviews were negative and stated that their company is a scam. The website also shows that there is a 30 day refund no questions asked. When attempting to return this product we were asked many questions and told we needed to provide a video showing proof the product is broken. Weve attempted calling the phone number multiple times but every time an automated machine says they cannot accept calls during this time. They also state that their US location is closed because of Covid. Many reviews we saw online stated they never received their refund.I am attaching pictures of some of the emails and pictures from the website.

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company never sent item. Their website doesnt allow cancellations. Im concerned that the 170$ I sent through my bank will be gone. I want my money back and not some junk, fake stuff!https://tryvisionner.com/pages/return-policy

  • Initial Complaint

    Date:11/22/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a camera from this company and had to return the item. They were to refund money, but never did. It has been almost one year and they have not returned the camera or issued a return. I have made multiple attempts to contact Visionner without resolving this issue.

Visionner is NOT a BBB Accredited Business.

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