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Business Profile

Information Technology Services

Ingram Micro Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Ingram Micro Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ingram Micro Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Afternoon, We place an order for AXIS ELICENSING from Ingram micro and we have yet to received them. Was told these would be sent directly to the customer email the next day and here we are 8 business days later waiting and I have sent an email every day for the last 7 days with no response. This is for the MD Dept of Transportation. It was a critical item and need for them. Unacceptable.

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      may 9th, ingram canceled my customers subscription to ****** workspace, but continued to bill us for it as though it was still active. we spent HOURS on the phone together trying to resolve the issue, essentially re-instating the subscription. it took them too long, and the customers subscription ended with thetrial version, so ALL of their emails stopped working because of ingrams mistake. I told them about that, and they told us to subscribe direct with ******, and they will resolve on the back end. Then we tried to start an ANNUAL subsription, but it requried that the customer to be on the annual plan directly with ****** as well. we called and spoke with an ingrm rep that told us to go ahead and do that and he will help us process the takeover. i asked him about the annual with ****** and he told me not to worry because ingram now took it over. and ****** will not charge because of the takeover. that was not the case and ****** charged. Now we need to reimburse our customer. This was *********************** mistake, and they made their promises. Need either a refund or invoice credit in the amount of ****** so that we can credit our customer for ********************* MISTAKE

    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a V7 (Ingram Micro) brand surge protector from Amazon in June of 2016 that was and is still advertised as having a lifetime warranty and $75k connected device assurance. The model number for this device is ***********. Order number is 106-8296429-4043424. In November of 2020 I purchased a Zosi brand security system (MODEL# f8EN-4182W4-10-**) from Amazon with order number 114-7065361-7631447. On May 16th ********************************* my area. Immediately following a close strike the *** (recording device) of the security system began beeping loudly and it completely stopped working. Any time it is plugged in, it beeps and does not power up. A tv plugged into this same surge protecting device also malfunctioned but began working after being power cycled. After trouble shooting with the manufacturer of the recorder, it was determined that it has failed. After reaching out to this company they asked for several items such as proof of purchase and use and then stopped responding. The security system I purchased cost $159 plus tax however to replace it now would cost $275.99 plus tax as the company has significantly raised prices on all of their products. The *** from this company is not available as a separate component and must be purchased with the entire system (verified by Zosi).Given that this company sells these surge protctors to protect security equipment powered through their surge protectors and advertises connected equipment assurance of $75,000 coverage, I am looking to have my security system (which the protector did not protect) replaced.

    • Initial Complaint

      Date:05/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of IT distributor ******************** since ****. Customer #********* 1. On 3/2/2023 we ordered online from Ingram Micro quantity 3, SKU #QP7467 (Cyberdata VOIP Intercom)2. These were shipped from 2 warehouses on Ingram Micro invoices #*********** and #*********** 3. The unit on #*********** was received on 3/7/2023 from Ingram Micro with a broken manufacturer seal that had been upon closer inspection re-taped up. The 2 other units received on invoice #*********** were OK. 4. We did not attempt to open the tampered box, and immediately requested an RMA via phone. The Ingram Micro customer service rep provided ** with RMA# *********. (Request # CAS-******-W3P7Q7-1). Next day, item was shipped back to Ingram Micro, at our shipping expense of $22. ****** label 771507814134)5. We immediately ordered a replacement unit for the RMAed unit. IM Order #********* and our PO # replace10-32376-21 . Our purchase Order number emphasized the fact of this replacement.6. On 3/7/2023 we also notified the product manufacturer Cyberdata that Ingram Micro is shipping their products with broken manufacturer seals. 7. The replacement unit on Ingram Micro Order #********* was finally received, also with a broken seal! We had no choice but to keep this one, ship it to our customer, and hope that it was OK. 8. ******************** then shipped ** back RMA# *********, issued ** an additional Invoice *********** for $76.06, and refused to accept back the product that they SHIPPED US OPEN, on the basis that it is open. They have refused our repeated four (4) requests to take this product back.

    • Initial Complaint

      Date:02/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved account licences/subscriptions for our customers away from Ingram in November 2022 which was confirmed with everyone at the time with full communication and agreement. All accounts were settled All active licences and subscriptions should have ceased on our account ( as previously notified and agreed) but were still showing as active on our Portal to date. Despite monthly emails stating the same, there should not be any active subscriptions on the account but there are and we continue to be invoiced for them despite monthly complaints We requested the account closed as of immediate effect but nothing has happened and we are ignored We also need credit notes assigned against incorrect raised invoices which are very slow/no response We asked Ingram to confirm there are no further invoices pending/raised; that actions are taken ie subscriptions are removed, and our account closed - ignored We asked to log a complaint and receive a copy of Ingrams complaints procedure, with named contact and timelines provided - ignored. There are no visible complaints procedures on the website to access We asked numerous times for someone to take responsibility of the issues, provide a name and confirmation of action to be taken - ignored We emailed again today and copied the *** and Exec VP/CFO in to try and get some action/resolution on these issues This whole process managed by Ingram feels very chaotic with a lack of customer care and professionalism ongoing over a period of time

    Ingram Micro Inc is NOT a BBB Accredited Business.

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