We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

Pinnacle Claims Management Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Pinnacle Claims Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pinnacle Claims Management Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The *** reimbursement claim was submitted on 3/11/2025. Per email, I was told on 3/27/2025 that payment was completed on 3/25/25 to give it 7-10 business days. Once time passed, I sent another email, and I was told it was completed. I have called almost daily, and there was escalation emails sent from various representatives on the team to the *** team for resolution and an update on payment. I called today and was told there is no updated response from *** team on payment, last email stated they were working on sending payment, and I should know by Friday. I called this morning, and no update. I have been patient, I understand some things are out of people's control, but the fact that there is no response from *** team and it's been over 1 month is just ridiculous to me. I just want to be reimbursed for medical treatment, which is why I pay to have an FSA card. I feel like company has had sufficient time to resolve issue.

      Business Response

      Date: 05/19/2025

      Hello BBB,

       

      Pinnacle Claims Management, **** (Pinnacle) has received your letter regarding complaint ID# ********  on May 15, 2025.  Pinnacle had resolved this issue internally on May 6, 2025, and spoke with the member directly on May 12, 2025, to confirm the matter had been resolved on their side as well.

       

      Thank you,

       

      Pinnacle Claims Management, ****

      ************
      ***************************************************

    Pinnacle Claims Management Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.