Complaints

This profile includes complaints for The Lease Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Lease Outlet

  13111 Telmo Irvine, CA 92618-0282

• 

  The Lease Outlet

  12780 California St Ste 102L Yucaipa, CA 92399-4791

• 

  The Lease Outlet

  2200 Dana Irvine, CA 92618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an online inquiry regarding leasing a 2023 **** Q7 Prestige 55 suv. We recieved numerous calls to follow up and then responded with a call to their salesman, *** *****. We started going through the numbers and the price jumped higher than made sense to me. I took a pause and told him I would call him back shortly. I did just that and we picked up the conversation again. $786 was the starting point of the deal. When he told me that the price jumped to $954, I asked to walk through the up charges. We talked about the "extra" mileage (****** from *****), then when I explained that the options should be added at the rate of depreciation, he angrily told me that was too technical for him to understand. I said, "ok, I apologize, let's walk through this together". If the options cost X amount, only a portion of X is added to the lease cost because the residual would increase based on the added options. He said, again in an angry tone, that "we both understand that". So I followed with "Then what drove the number so much higher? I don't understand how you got to $954." With that he barked that he didn't understand either and hung up th phone on me. Real class act. Great way to treat a customer who only wanted clarity on the deal we were negotiating. I would avoid doing business with this company if this is what they deem acceptable.

• Initial Complaint

  Date:12/02/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/02/2023 I reached out to ******* Lease Outlet via their website ***************************** and completed a online inquiry form on July ******* . The form was for a **** Q8 lease and or A5 sports back . I was contacted via phone and text message by *** ****** Broker for Atlanta Lease Outlet. On July 18th after explaining via text what terms I was looking for : Quote should include a zero down payment , only 1st payment due at signing . Please include all taxes and fees in the 1st month payment, Terms 36 mos/12k. I was told by ***** he will get some numbers together and get back with me as I was inquiring about several vehicles, A5 Sedan, Q5, Q8, and ***** NX 350 . Was told by ***** they only worked with certain dealerships and ***** wait times on a car would be long . I had received a quote from **** and he asked me to send it to him this was on July 22, as he assured me he could beat the monthly note. Received his quote and he was able to offer a note of $1,091 and the dealership wanted $1,247. Explained that while the number is lower it is still out my budget and informed him I will look at a *** that was nicely priced and more in line with my budget. I never went to look at the *** and I stopped contacting *****. He reached back out on 08/01/2023 checking to see if I went to look at the ***. I never responded and he reached out 08/04/2023 to let me know **** numbers improved and as a result the payments decreased. **** is offering a new cash offer for August. He could get the note to $800.17 on the **** Q5. Due to the payments increasing because he failed to add the tax. I decided to put the process on hold. He reached back out again on August 22, to gently remind me of the exclusive **** deal for August only. After considering the **** deal I went ahead and submitted the application for the Q8 and submitted my good faith deposit of $2595 on Aug 30. Received a text from him on 09/01 saying the dealership didnt see on the application if I was married or single and the application should be ran on that day. I never saw it hit my credit report when I went to check it later, but I did get a email from Wynnewood **** so I thought nothing of it. This is when things takes a turn on Sep 02, 2023 , ***** along with ****** was on a 3 way call saying that the **** deal was no longer available as it was only being offered on other vehicles now and not the Q8 anymore and if I would be interested in a 2024 ************ IX they are offering a huge incentive for the purchase of one. I was disappointed and I shared that with them, but stated I would consider it . Had my boyfriend go and test drive and he liked it . I was told to build the car on the *** website and send him the build code which I did the next day. The rebate is $9900 sounded good as I wanted to keep my down payment and monthly cost at a minimum. I did see where *** did run my credit , *** is informing me that the rebate will expire at the end of business day by this time this is labor day weekend 09/03/2023. Was told they will honor the rebate as long as it is in by close of business day . Requested he send me a breakdown of the numbers. Everything is in numbers look reasonable, informed on 09/04/2023 that everything is good to go the next steps will be waiting on our spot in the queue and I will be able to check the status. I created a basic build in order to stay in line with the $870 monthly payments. Total cost for the basic build is $87,100. Receive a text and call on 09/27/2023 stating if I would be interested in a granite grey and oyster combo. I went on *** website to check build status and the car was ready to be shipped they were waiting on a carrier. On 09/29/2023 . He is stating they wont be working with that dealership as they are trying to transfer a fee on the customer. Now I am asked to complete another build with another *** dealership. This was sent and completed on 10/02/2023 sent him a message on 10/03/2023 asking if he got the code, he responded later asking for the summary page, sent. Here we are on 10/06/2023 I am asking for a build code, no response so I started calling the phone and texting with no response. I sent an email on 10/13/2023 saying I feel scammed, he responded saying: No scam , but I had to resign for personal reasons here is my personal cell number and you can also reach out to *** ***** he will answer any questions you may have. I called him as I felt he had a sense of responsibility to let me know he had left the company. His response was *** will take care of you and I didnt want to alarm the customers by calling him and telling them about my quick departure. I had to leave because I wasnt going to allow my uncle to talk and treat me any kind of way and I didnt want to go to jail for beating up my uncle. Reached out to *** twice on 10/16/2023 no answer just a generic message sent saying can I call you later? Called on 11/03/2023 and was sent sorry I cant talk right now. I called him on 11/04 and explained how I did not like not being contacted regarding *** leaving. He tells me he has paperwork up to his neck and that he will get back with me later. I explained I need the status of my build ASAP. ***** ****** ******* , he hung up and then stated I am hoarse which had nothing to do with him hanging up. He then proceeds to say he is having to handle *** customers and do the things he did not do. I will have an answer from you and call you back. I said no I will call you back cause you dont call people back. Call him back the next day at this point I want my Good faith deposit back. His response was that will be hard to do and promised he would get me a car. I asked why it is hard to get my money back he never provided a legitimate answer. *** reaches back out on 11/06/2023 about a vehicle he can get me in its cheap at 90K . I receive several calls from him after this saying he has located cars its the original build from the original source. He is working on negotiating the price. I should have the car the end of November. I did not receive a car but yet a call from the *** dealership in **** on 11/30/ 2023 from ****** ****** and his manager who called to inform me they will be severing their relationship with *** ***** and they wanted to let me know. They also stated a car should be available this week I have no paperwork and I am clueless on what is going on . They have a car coming in over what I wanted to pay with a $12k deposit not what I signed up for. This process started in July and we are now in December no car under the conditions I signed up for. I want my deposit back so I can go to my local car dealership in hopes of a better car experience. Contacted ****** ****** back at the *** dealership in **** who stated they have had 10 deals with *** and they all have been a s*** show with customers being upset and lied too. Now the payments are more and they are quoting me way more out of pocket cost than originally told. I asked about my deposit that was given to *** ***** and if hey gave it to them no he did not give it to us. ****** said I dont know why it would be hard to get your deposit back he kept the good faith deposit for himself. This is why we are no longer working with him he's a liar.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21st, 2023, I initiated a conversation with ***********************, a representative of The Lease Outlet, about leasing an Audi Q7. On Wednesday, August 23rd, @ 12:50 PM, I sent a question to ***** specifically about second-row captain seats (that text message is attached to the complaint). At 12:57 PM, ***** responded in the affirmative that the feature was available.On Saturday, August 26th, 2023, I informed ***** that we would be moving forward with the lease of the Audi Q7. At *****'s request on Monday, August 28th, 2023, we submitted another "Q7 build". ***** indicated he would send me the credit app to fill it out. After several email glitches, we finally received the credit application from *****************, CEO. The process stalled at this point. We re-engaged with the Lease Outlet on September 9. On September 12th, just before we signed the contract and made the deposit, we once again asked about the Captain seats in the second row (a copy of the conversation is attached to the complaint).We wired the deposit on September 13th, 2023. On Monday, September 20th, we called ***** to inquire about the delivery date. This was when ***** told us that the Audi Q7 did not come with captain ****** in the second row. We emphatically told ***** this was a deal breaker, and we could not move forward with the lease. We were told that the car we requested on the Audi build form was what they were providing, and if we did not want that, we would lose our deposit. We brought to *****'s attention the number of times we asked about the second-row captain ****** before we made the deposit but were never told the feature was unavailable; to the contrary, we were told it was available.***************** called us later that week and asked why the second-row seat was important. We told him because of our elderly parents and young kids, it was a main feature. *** made suggestions like having the kids jump out the back, etc. He was rude and very condescending. We would like a full refund.

  Business Response

  Date: 01/29/2024

  In early September 2023, **************** signed a contract that specified a non-refundable lease agreement for a vehicle of his choice. He never indicated he wanted second-row bucket seats for an Audi Q7. It was brought  to our attention after the fact, of **************** signing the contract that he wanted the second-row bucket seats. We investigated with Audi and informed **************** that his request was not available nor is available currently. Per our contract with The Lease Outlet, a refund to **************** will not be provided.
  I will be happy, as a courtesy to apply a full credit towards a future car of his choice with The Lease Outlet. 
  In the meantime, I am requesting the client to provide a copy of the lease contract he signed to me for review. So I can honor the full credit for a future lease.
  Respectfully, 
  ***************************;

  Customer Answer

  Date: 01/29/2024

  I am afraid the information provided is not complete or correct. Please see my attachments. My text messages date August 25th, 2023, I asked if the Audi Q7 came with second row captain seats. I was told yes. On September 12th, 2023; one day before making the deposit I asked again if the Audi Q7 came with second row captain seats. I made a deposit in good faith for an Audi Q7 with second row captain seats. approximately two weeks after making that deposit, I was told the captain seats were not available.

  I am due a complete refund as I was misled. I made my decision based on the information I was provided. I do not wish to have a credit on file with this business as I have no intention to use their service anytime in the future.

  Please look at the conversation between *********************** and me.

  Thanks

  *****************************

  Business Response

  Date: 07/12/2024

  The customer was approved and had a car available based on the original agreement. The customer asked for options after the fact which could not be provided by the manufacturer.  *********** Agreement fee is no refundable because we provided the service and vehicle as described in our agreement.  We will apply these monies toward any car now or in the future.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sept 19 2023 , I signed a contract for a 2023 **** q5 sport back I was told my car was ordered and I should be hearing from the dealership. I sent a deposit of 2595 to the business account on the contracts. I felt with *** ****** in ******* Ga and his Inlce *** *****. I havent received a car yet. I have asked for a refund and *** with his unprofessional self started yelling and hung up the phone. I have been trying to get my refund back. *** is ghost he isnt any help. He doesnt call you back or respond. I filed a claim against his license and the business. His contracts states 5 to 10 business days you should have a car . They have no plans on delivering a car. This is a scam. I know he going to respond with lies like he has with everyone else in here. He needs to be stopped. I can only imagine how many much money he had stolen from people. I just called him and he hangs up the phone. Please run. Dont let him call you and tell these stories arent true . I have sent a letter asking for a refund. The rating from the BBB is fake on his site.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Lease Outlet is a classic bait and switch business - I waited 2.5 months for a **** A6 but *** *****, the owner, could not get me the car he promised and kept increasing the monthly price from $530 upto $608 and money due at signing he promised me $5000 and at the final stages of the deal he made it $6000 due at signing. This company not only charges a service fee of $595 but also tries to make money from the dealer as well. I was able to get the same deal *** ***** promised me from a legitimate **** dealership near my house. *** *****, shockingly told me to go "f myself when I questioned his tactics and he told me I have to accept his deal or he keeps my deposit money-approx $2500 which they only accept via Zelle or other e-transfers and not thru credit cards so you have no recourse once they have your money.

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated my journey to secure a new lease back in October and stumbled upon The Lease Outlet during my research. Initially, things seemed promising. I connected with a representative named ******** ****** who was notably attentive and patiently answered all my queries.After approximately a week of productive conversations and information exchange, I decided to take the leap and submitted an application for the lease. Following a relatively swift approval process that took about a day, the plan was to proceed with a local fleet delivery service in *******. It's worth noting that a deposit was part of the agreement, which is standard practice when working with brokers.However, my enthusiasm took a significant hit when the vehicle I had set my heart on suddenly became unavailable after I had made the deposit. Understandably, I requested a refund of my deposit when discussing the situation with *** *****, only to be met with a firm refusal.Initially, they continued to correspond with me via email, reassuring me that they were in the process of reaching out to a local dealership. Regrettably, these were mere words, and as the days passed without any concrete actions, my repeated emails this week went unanswered.This situation is incredibly disappointing. I had eagerly anticipated acquiring my new vehicle and had even made arrangements to part with my current one. Regrettably, I've been forced to reverse these plans, left without both the new vehicle and my deposit.Given the failure of The Lease Outlet to fulfill the promises they initially agreed upon despite having received payment, I must advise against engaging in business with this company. My experience has been characterized by unmet commitments, and I sincerely hope that others can avoid a similar predicament.(Note: This review is based on my personal experience and should not be considered legal advice. It reflects my own perspective and feelings regarding my interaction with The Lease Outlet.)

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent The Lease Outlet $4,595 to have a specific BMW auto leased to me and delivered to my home in Florida. The salesman and owner called me, stating they made a mistake, and could not honor that contract. They would have to order the car. They refuse to give me a refund. No other car was contracted with them for purchase. Salesman texted me that " it is above my pay grade to give you a refund". They have refused to respond to any and all contact since the last text.

  Business Response

  Date: 07/12/2023

  On 6/16/23 Mr. *****
  submitted a vehicle build for a 2023 BMW i4 eDrive Gran Coupe. On 6/22/23 Mr.
  ***** was contacted by one of our Lease Consultants, Ken. They discussed the
  vehicle and specs that Mr. ***** desired. Mr. ***** confirmed on the call and in
  writing via text messages that he wanted a 2023 BMW i4 35. He wanted "10K.
  A Year. 4K down. Ambient lighting, wireless charging, Harmon Karden radio,
  parking pkg." 
  Mr. ***** *tated that he had been quoted a monthly payment of $850 elsewhere.
  We provided him with an approximated quote of $550 at 5:47 pm. At 5:32 pm Mr.
  ***** replied "call me". At 5:58 pm, Mr. ***** called Ken directly.
  They spoke for 36 minutes and 57 seconds. Ken explained the process of ordering
  and delivery to Mr. *****. Ken also sent over the quote in writing via our
  "Custom Quote" document which spells out all of the specifics of the
  agreement to include MSRP, Cap Cost, Monthly Payments, Taxes, etc... It is a
  very detailed and comprehensive account of the deal that was discussed and provides
  our clients with a completely transparent look at the numbers. 
  Mr. *****'s vehicle will be delivered to his home as soon as it
  is received at our partner dealership. Mr. *****'s contention that he has been
  taken advantage of. To the contrary. Mr. ***** *igned all of the documentation
  and submitted his security deposit fully aware of the processes and we have
  lived up to every single promise made and we are committed to delivering Mr.
  ******s vehicle to him as soon as the manufacturer's processes will allow.

  Customer Answer

  Date: 07/12/2023

  they are twisting the facts. The car they are talking about THEY canceled as it was a California car and could not be delivered to Florida.  On 6/28 Ken said he found a cheaper car so the quoted previous lease would be less. I said cheaper means less options. I told him NO, STOP. He agreed. On 6/30 I went to my local dealer. They wrote me up a lease on a 2024 ordered car ( others were 2023 in stocks cars). I told Ken he had to beat the offer. Texted him the written quote from the dealer.  He then said ( lies) congratulations,  we ordered your car. No price. No lease quote to me. No forms signed for this new purchase ( that I did not authorize). Later he sent me a 'snipit' of a form with some terms ( nothing saying what the car was, color, options, etc...). It was for thousands more that my local dealer quoted me. I said no. That was crazy. Those extra money terms were never mentioned in the original quote. Also delivery was free according to Ken. Notice the new form does not mention the delivery price either. I said NO. GIVE ME A REFUND. HE HAS REFUSED. I have never been given any real info on this supposed purchase. BMW has said all orders can absolutely be canceled, since delivery on a new order takes 3 to 9 months. They run your credit to insure you qualify for the lease  ( they never ran my credit) but I don't believe he ordered anything anyway. BMW said they would never take a deposit on an ordered car as to many things can happen in 3 to 9 moths time. If a car was ordered,  it was without my knowledge or permission. And since I told him no immediately,  it could have easily been canceled. To this day I have been given no info on this supposed purchase. I actually purchased the BMW I wanted from  dealer that was shipped from Germany and ETA is 6/15. 

  The other emails will be sent in a separate email as I could only upload so many this time. 

  Business Response

  Date: 07/19/2023

  As a brokerage, we are obligated to SLA's that we have established with our dealer partners. As such, when a client agrees to a deal, and the deal is submitted on their behalf, unwinding said deal is only possible when the vehicle cannot be delivered. In this case, Mr. ***** *ubmitted a build for a 2024 i4 after it was realized that a 2023 was not achievable. Mr. *****'s claim that he did not order the vehicle is simply not true. How else would we have received his deposit and have the build that he requested. 
  Due to Mr. *****'s personal attacks as we've tried to communicate with him, we have elected to pause on direct communications until such time that we are preparing the delivery of his vehicle to him. Mr. *****'s claims that no vehicle was ordered for him are false. However, as a courtesy to Mr. *****, we will voluntarily forego our Broker Fee of $595, and we will also offer to find another client for the vehicle that he has ordered. If we are successful, we will gladly consider a full refund to Mr. *****. 
  Mr ***** has threatened legal actions which makes it very difficult to reach a mutual agreement at this point in time.

  Customer Answer

  Date: 07/26/2023

  Again, all lies. Why cant they produce any signed documents of me approving a new sale? Why cant they provide any documents of any car ordered from any BMW dealer? They say they ordered a car for me without ever giving me the sales price, lease terms, color of car, options...... 

  They ask,  how did they get my $4,595 then. Easy. They LIED, saying they found the car I wanted. Produced dealer documents showing price, color, options, etc... They had me sign DocuSign for THAT car. Then I sent them $4,595 FOR THAT CAR. Then they called to say they could not get me THAT CAR. 

  END OF SALE!

  I never agreed or contracted for any other car from them.

  As I already stated, BMW says they do not accept deposits on any ordered car. All ordered cars can be canceled at any time as it take 3 to 9 months to have an.ordered car delivered from Germany. BMW says all ordered cars require a credit check only,  to ensure the buyer qualifies for the lease. When credit is run, then they order the car with a zero deposit. No credit check was ever run on me. No car was ever ordered for me.

  The Lease Outlet has no written contract with me except the car they FRADUANTLY, sold to me, and then AFTER I sent them $4,595, immediately canceled.  THEY CANCELED,  NOT ME.

  To date they have not provided you or me any contracts or paperwork of any contracts, or car ordered from any BMW dealer.

  I have provided to you text telling them to STOP any orders and to refund my money.

  My texts are written proof.  They have provided no proof.

   

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2022 we filled out a credit application for The Lease Outlet so that they could order, lease and deliver to us a 2022 Bentley Flying Spur. On April 20, 2022 we transferred a total of $20,000 to The Lease Outlet as a deposit on this vehicle. We were told by ***************** of Lease Outlet that he was going to visit the dealership, ************************. and pass along the deposit and order the car. On July 8, 2022 we received an email from ***** stating the the dealership confirmed that the car was ordered and in the system. At that time ***** was informed by the dealership that the order had to be for a 2023 model. On August 18, 2022 we were asked to sign the spec sheet outlining the details of the 2023 model. By end of February we began discussing delivery with the dealership and *****. ***** then told us that the dealership was trying to lock him out of the deal and not pay him his compensation. At that time, I talked with the dealership and was told that ***** had tried to give a credit card for a $5,000 deposit at the beginning of the order process. The dealer refused that payment because they would only accept the deposit directly from the buyer. As the car neared delivery, ***** approached the dealership with lease financial details that padded in his fees. The dealership rejected this arrangement because ******* only leased through Bentley Leasing. At no time during the process were we told that ******* deal with the dealership had fallen through or that he had not passed along the entire $20,000 to the dealership. ***** called me the day the car was delivered to the dealership and offered to return $10,000 of my deposit and suggested that he keep $10,000 for his fees in brokering the transaction. His written agreement states that the entire downpayment will be deducted from the purchase price of the car. We have since agreed to purchase the car directly from the dealership and not lease at all. We are demanding our entire $20,000 be returned.

  Business Response

  Date: 03/26/2023

  The Lease Outlet and *************************** have a long standing relationship, and have successfully transacted 3 or more vehicles in the past. One of the previous vehicles ******** leased was a 2019 C Class AMG, ******** with a $60,000 MSRP. The Lease Outlet profit on that vehicle was approximately $4,000. The vehicle referenced in Carbaughs complaint is a ~$288,000 MSRP Bentley with an associated, modest profit of $10,000 for The Lease Outlet.
  ******** signed a binding Lease Order Form with payment structure and vehicle details.

  
  The Lease Outlet engaged *************** a subsidiary of Auto Nation, who we have done ample business with over the years, regarding Carbaughs lease interest. In April 2022, The Lease Outlet provided a detailed credit report with the lease structure and a $5,000 deposit, thereby ordering the vehicle from Bentley.
  When the vehicle arrived, *************** indicated they would not accept the terms of the transaction. The Lease Outlet then offered a refund of $10,000 back to ********, who rejected the offer. ******** then engaged *************** directly and agreed on a new transaction, in direct violation of the agreed upon terms in the executed Lease Order Form.

  
  ******** elected to disregard the binding agreement with The Lease Outlet, which is considered a  breach of contact and theft of service.

  Customer Answer

  Date: 03/29/2023

  We have had the opportunity to review the Lease Outlets response to our complaint. Not surprisingly, most of the claims in the response are simply not true:
  
  1. We have only leased a single vehicle from this business in the past; the claim of 3 or more vehicles in the past is a lie;
  2. We have confirmed with a representative of *************** that the purported $5,000 deposit was never paid to the dealership.  It is our understanding that ************** tried to have the down payment charged to a credit card and *************** would not accept the down payment from him; again, this is another claim that is easily shown to be untrue;
  3. While we were offered half of our money back, this only happened AFTER ************** admitted that ******* of Newport would not do business with him and would not pay him the fee he was asking from them; 
  4. Our attorney provided notice to the business and attempted to work with them they have refused to speak to anyone working on our behalf; and 
  5. The agreement that was signed with the lease outlet required that the entire amount of the down payment be credited to the purchase price of the car we would not be paying fees. The $10,000 ***** is claiming he is owed was never disclosed to us and never appears in the agreement we signed. 

  
  ************** expected to be paid by ******* of ********** to pad his fees into the lease arrangement and they refused.  This was Lease Outlet's problem to resolve with the dealership. 
  
  There is no reason that our $20,000 should not be returned to us and we continue to demand this refund. 

  Business Response

  Date: 04/03/2023

  ******************** has a binding contract with The Lease Outlet, not ***************. Any conversation with *************** is heresay as he was not privy to any conversation I was having with **************************************