Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a debt resolution program and was promised a higher credit score, that they would be dealing with my credit card companies directly, when an actuality theyre waiting for them to fall into collections, they pulled money out of my bank account on January 17, andthey told me the payment date was January 21, thought they overdrafted my bank account. I made a call and spoke with ***** ****** andshe told me I will not be getting any of my money back and was acting in a threatening way, this company is a fraud. Supposedlythey record the phone conversations and the first conversation I had when I signed up I was told that my credit score would increase and in six months time they would pay off all my debts in full if I made the monthly payment. They use deceptive practices and destroyed my credit score, and they have been illegally pulling money out of my bank account.

  

  Business Response

  Date: 02/13/2025

  Dear BBB,
  Thank you for allowing us to respond to Mr. ******* complaint. We take customer concerns seriously and wish to clarify the claims made.
  

  Engagement & Performance: Mr. ***** retained our firm in December 2024 for a projected 43-month term. He has made two successful monthly deposits, less than 5% of the estimated term, yet we have already settled 25% of his debt. This demonstrates our proactive approach to helping him achieve financial relief.
  

  Credit Score & Expectations: As a law firm, we assist clients with debt resolution, not credit repair. From the start, we disclosed that clients should expect a negative impact on their credit during the settlement process. This information was shared in multiple communications, including the initial call, welcome package, and written agreement.
  

  Deposit Processing & Authorization: Mr. ***** authorized monthly deposits with Forth Pay, the administrator of his savings account. He also provided written consent via SMS for the debt settlement. Our negotiated settlement significantly reduced his debt, saving him thousands.
  

  The January *********************************************************** accordance with the terms of the agreement.
  

  Refund Request & Fees Settlements paid to creditors are non-refundable, and our firm will not refund legitimate contingency fees earned under the contract.
  

  Allegations of Deceptive Practices: Our review of recorded calls shows no evidence of threatening or unprofessional behavior. It seems Mr. ***** misunderstood the six-month timeline, which refers to his eligibility for a debt settlement loan after six on-time deposits, not full debt resolution within six months.
  

  We remain committed to assisting Mr. ***** and encourage direct communication to resolve any misunderstandings.
  Sincerely,
  Guardian Litigation Group

  
  

  Customer Answer

  Date: 02/14/2025

  These are lies from this company. Absolute falsehoods. I am going to seek legal counsel and class action. Enough said. These people are deceptive at every turn. To say say you settled 25% of my debt is 100% inaccurate a pure lie. Im 

  

  Business Response

  Date: 02/17/2025

  Dear BBB:
  
  We remain committed to transparency and professionalism in addressing this matter. While we prefer not to disclose specific details of a clients engagement in a public forum, we must clarify misleading statements to defend our reputation.
  
  Mr. ***** engaged our firm in December 2024 to negotiate and settle $20,030 of debt. By January 2025, we had already placed $4,412 of that debt under settlementrepresenting approximately 25% of the total amount retained for resolution. This statement is accurate and verifiable.
  
  We take any allegations of deception seriously and stand by the disclosures made to the client at multiple points during the onboarding process. While we regret that Mr. ***** is dissatisfied, we remain committed to ethical business practices and fulfilling our obligations as outlined in the agreement.  If the client has additional concerns, we encourage direct communication so we can provide any necessary clarification.
  Sincerely,
  
  Guardian Litigation Group

  Customer Answer

  Date: 02/18/2025

  In initial phone call I was told my credit cards would not be closed out, that they would negotiate with them directly. Then guardian told me to not answer them when they call me. This led my account to go into collections. I was also told my accounts would be paid in full at the 6 month ***** Everything has been a lie, there first offer was a 22 month plan, not 6 months. They destroyed my credit score by telling me over and over to not answer my credit card companies phone calls, which landed all my accounts in collections. They have destroyed my credit, the amount of damage will take years to fix. They lied about everything 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Guardian Litigation group in August 2024 so that they could help me settle some debts. They advised me to stop paying those creditors and stated they would contact them and negotiate a new amount due. We have been paying $146.46 every other week and it would accumulated in a "savings" account that they would use to settle debts. I have at least 2 debts that could have already been settled by now because the balance in my "savings" account is $1691.82 and between those two accounts I only owed $583.00 and $769.00 totaling $1352.00. Clearly there is enough there to take care of at least those two. I also settled one of my debts on my own. I have one pending in court that my husband and I are taking care of also. Now another one of my accounts has been sent to a collection agency which I'm sure will result in another court case. I have no proof that any of my accounts have been contacted and every other week the money just keeps getting debited out.

  

  Business Response

  Date: 02/05/2025

  Dear Mrs. ****************** you for bringing your concerns to our attention. We take all client feedback seriously and appreciate the opportunity to clarify the efforts we have made on your behalf.
  
  Guardian Litigation Group has been actively working on your accounts since you retained our firm in August 2024. Our standard practice is to prioritize accounts that are in litigation, as these carry a higher risk of further collection actions, including judgments and wage garnishments. When we learned that you had been sued, we paused negotiations on your non-legal accounts to focus on addressing the lawsuit. Unfortunately, we were not informed of the summons in time to intervene before the creditor obtained a judgment against you. As a result, your attorney strongly recommended settling the judgment to prevent further enforcement actions.
  
  Additionally, we want to clarify that at no point did anyone at our firm advise you to stop paying your creditors. Our role is to negotiate settlements on your behalf, but decisions regarding payments remain with you. Furthermore, please note that our firm has not charged you anything. We understand that you have requested a refund of the balance in your set aside savings account, and we will honor that request. As such, we will disengage from representation, and you will receive that refund via check mailed to the address we have on file.
  
  We wish you the best in your efforts to become debt-free. If you have any further questions, please do not hesitate to reach out.
  
  Sincerely,
  
  Guardian Litigation Group

  Customer Answer

  Date: 02/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreement with Guardian Litigation for debt consolidation and settlement. For 3 years things seemed to be fine. They negotiated settlements to several credit cards and 2 loans. Recently I received a check in the mail from a lawsuit that was filed against Guardian Litigation. Now I cannot reach Guardian Litigation via phone. Nobody answers. I am still making $400 per month payments

  

  Business Response

  Date: 01/31/2025

  Hi ******, we most recently spoke with you last month.  Your program has been moving forward at a great pace, and we have approximately 80% of the debt you enrolled placed under settlement.  Regarding your mention of a lawsuit, we are not aware of any such action filed against our firm.  That check could be any number of things, including having to do with a creditor.  A team lead will be calling you today. Please watch out for a call from our 714 area code phone number.  We look forward to speaking with you soon. 

  Thank you,
  
  Guardian Litigation Group

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed on with Guardian litigation on8/5/24 to handle our debt. 5 months went by and they only settled one creditor and leaving all of our other credit to be charged off. Ruined our great credit scores they took ******* for fees from us to settle one creditor. We were misled by the whole process. The person who signed us up for this ***** Rashner misled us making us believe something different than what Guardian Lit litigation did. We want our money back in the amount of *******. We are no longer with this company and want our money back for something that was paid for and now theyre canceling out what we already paid for with the only creditor they settled with in 5 months. They just keep asking for more money

  

  Business Response

  Date: 12/17/2024

  Dear Better Business Bureau and Ms. ******************** you for the opportunity to respond to this concern. We take great pride in providing excellent service to all our clients, and we appreciate the chance to clarify our role in Ms. ******* program.
  From the start, our firm has fulfilled our commitments as outlined to Ms. ******* Her first settlement successfully saved her thousands of dollars, including the earned performance fees that were only charged after delivering measurable results.
  
  The program was progressing positively, and based on our estimates, we believe all of Ms. ******* debts could have been settled as planned had she chosen to continue. Even though she was only enrolled for approximately 7% of the programs estimated term, we were able to settle 23% of the debt she had retained us to addressdemonstrating meaningful progress in a short time.
  
  For any creditors with settlements already arranged, we encourage Ms. ****** to contact them promptly to confirm if those agreements remain in place. Should she wish to resume the program, re-enrollment is quick and straightforwardtypically taking just a few minutes.
  
  Our dedication to helping Ms. ****** achieve financial freedom remains unwavering, and we sincerely wish her all the best in her journey toward becoming debt-free.
  
  Thank you for your time and understanding.
  
  Sincerely,
  
  Guardian Litigation Group

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got solicited by this group to help me with my growing debts brought on by growing debts and moving my parents in with me... it snowballed from there. They were very very slow in settling with the debtors which plummeted my credit scores first of all and secondly charged me astronomical fees getting more of my money that I didn't have. In several of the months the fees were over half of my payment for that month to them. I NEVER got a full statement of anything, what I paid, how much was left, etc. Very sketchy on the details. They would not give me a "pay-off" quote to settle all of these with one sum and wouldn't put it in writing but would only quote me over the phone as to which they gave me three or four largely different pay off quotes and only over the phone as they wouldn't put in writing. I requested a pay-off and full statement of what money had been paid as well as left to be paid, and I never received anything. They kept saying that if I didn't keep paying that the amounts would be forfeited and my amounts would go back to the original amount. Please help me as I do not want to loose money I paid and wondering if you can get the information for me? I don't know I'm up for suggestions I just want to get this paid up and debts on track to be settled.

  

  Business Response

  Date: 12/13/2024

  Dear BBB:
  
  We appreciate the venue youve provided for us to respond and clarify to Ms. Mountains complaint.  Our firm was retained in 2022, and we settled all her debts in accordance with our agreement.  Unfortunately, many of the settlements that Ms. Mountain entered were nullified due to her inability to make the required monthly settlement payments.  We made repeated attempts to get Ms. Mountain back on track since July of 2024, but she did not respond to us.  After repeated missed monthly deposits, we had to disengage from the representation.  Our debt resolution program does not work without consistent, timely deposits.   During our engagement, Ms. Mountain had complete access to her set aside savings account online and we sent her the information that she requested on more than one occasion.  We would ask that she return our calls so that we can ensure she is able to access her account.  We wish her the best of luck in all her future endeavors.  Thank you,
  
  Guardian Litigation Group 

  Customer Answer

  Date: 12/17/2024

  They reached out to me, but by telephone only. They would never send me a pay-off quote in writing because I got three different totals so I asked for it in writing as well as a complete report of what was paid, applied, and left to pay.....no response per email EVER. I had calls but was always told that I had to speak with one of their representatives, which they will basically tell you they cannot offer you any advice because they are not legal representatives.... what the.... anyway. I can send you every email I sent them asking for a pay off IN WRITING, which they refused to send me, or an accounting of my account ....also never sent. The statements they submitted were sparse and incomplete. I will never use this company again and will not ever recommend them for debt resolution for obvious reasons. 

  

  Business Response

  Date: 12/18/2024

  Hello Ms. *********************** contact us or Forth, your account administrator, to access your account online.  The information you are requesting is all visible there, and you can also obtain a complete accounting statement that details all transactions.  If you need help resetting your password, please let us know. 
  
  A pay off was not provided because our debt settlement program is not a loan. There is not a fixed payoff amount until all your debts have been settled; we did provide you with our best estimate.  In your situation, the balance remaining on settlements that had been negotiated was not fixed because settlements were in default due to missed payments.  Thank you,
  
  Guardian Litigation Group 

  Customer Answer

  Date: 12/19/2024

  Letter to Guardian Lit:

  .....and yet, I still don't have any kind of statement except for the 1 page you sent me. That is so helpful. This kind of interactions are ridiculous when I would love just to receive a listing of the details. I know it is not a loan, but I was told I could pay it off early. I felt there was a great deal of inflated profit over people (PoP) and no true intention to help me through as promised. I was paying over *****. a month and would get the one page statement and it would show that over half of my payment was swallowed up in service fees. I hope you change your practice of what I feel is a misrepresentation to those that still have hope of getting help with a debt they do wish to be responsible for. So tens of thousands of dollars paid and nothing to show for it.....nice. Thanks 

• Initial Complaint

  Date:11/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guardian's Predatory "Debt Consolidation Program"I want to warn others about my experience with Guardian. I had $100,000 in debt and was months behind on payments when I engaged them. They claimed to settle debts for "approximately 50%," but their 27% performance fee meant I paid more than my original debt.Key Issues:Sales Tactics: They pressured me to sign the contract over the phone and buried fees in the fine print.Lawsuits: Despite claiming to represent clients in court, they require same-day submission of documents, making it impractical. Two creditors sued me, and Guardian failed to act in time.Poor Settlements: They settled $26,000 for $24,900 (90%) and $22,000 for 86%, still taking their full fee.Lack of Action: After a year, only 3 of 10 debts were settled. My credit score continued to suffer from late payment reports.I negotiated a $28,000 debt myself for $18,000, proving they add no value. Their negligence and fees exploit people in financial distress.When I informed Guardian, they used scare tactics to dissuade me, claiming my agreement might lead to legal action.Hidden Fees Guardian adds additional charges, including:$11/month to hold your money.$12/month per disbursement to creditors. Over a year, these fees amounted to $500. Combined with their high performance fee, these charges feel exploitative.Key Issues Guardian fails to negotiate proactively, often waiting until lawsuits occur.Settlements are far from the the contracted aproximate 50%, with some reaching 90%.The 27% performance fee negates any savings and can leave you paying 120% or more of your original debt.Their practices further damage credit scores by delaying contact with creditors.Conclusion Their tactics prolong financial strain, worsen credit scores, and exploit vulnerable individuals trying to avoid bankruptcy. I successfully negotiated better terms independently and without paying their exorbitant fees. I urge others to explore alternatives and avoid this.

  

  Business Response

  Date: 12/02/2024

  Dear BBB:
  Thank you for the opportunity to address Ms. ************ concerns. At Guardian Litigation Group, we value feedback and strive to improve our processes. Wed like to clarify aspects of her experience. Our role is to negotiate and settle debts, not consolidate them. Clients are never pressured, and we offer an unrestricted right to cancel before any settlements are finalized, without incurring fees.
  

  To date, we have successfully negotiated $54,000 of Ms. *********** debts, including two litigation-related accounts settled at approximately 75% of their original balances, and a third at 41%. Despite the challenges, these settlements reflect significant progress.
  

  Ms. ********** has paid only 14% of her agreed fees, as we have deferred and reduced them to help her accept settlements. These adjustments ensure her total payments will not exceed her original debt amount, saving her thousands.
  

  Its important to note that Ms. ********** is 19% into a 58-month program. Debt resolution requires time and persistence, but our commitment to her success remains unwavering.
  Our fees are clearly outlined in her agreement, welcome materials, and explained during onboarding calls. We encourage her to review these documents and reach out with any questions.
  

  Ms. **********, while we regret your dissatisfaction, we are proud of the progress made on your behalf and remain committed to helping you achieve financial freedom. Pleasecontact us directly to discuss any additional concerns.

  Sincerely,
  Guardian Litigation Group

  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the second week of October I hire guardian litigation group to help me with my debts. On October 25 th I tried to quit the program. They have told me I must pay them money to quit the program. I do not wish to continue. I was told I was 4 hours late and couldnt leave the program. I need help.

  

  Business Response

  Date: 11/19/2024

  Dear BBB:
  
  Within one month of being engaged, our firm settled Ms. ******** largest debt with her express written authorization.  She has made one successful program deposit, which was utilized to pay her creditor the first settlement payment.  She has not paid our firm anything and she asked that we provide the amount needed to pay off the negotiated settlement early.  The figure she requested will be relayed to her today.  ****************** have any questions please ask her to contact us. 
  
  Thank you,
  
  Guardian Litigation Group
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret signing up for this from the start. I signed up for this company to help me with my credit. I started with paying 310 in fees to help settle my debt. I began this process in February 2021 or 2022 I cant remember at this point. I have three accounts to settle, two of which have been dealt with or so I thought. Then I get a call one day letting me know that I needed to pay more money ******************************** cool. Then another time I needed to raise the amount to ***************************************************** so I increase it. Months go by and Im consistently paying on time, no issue, they call me and say we need to increase it again to to settle the account they originally told me they would settle Oh we didnt submit the paper work so its still not settled Increase again to ****** I was told by representative that after a certain amount the last remaining account will be settled using the money in my escrow account. Today I get a call asking me to increase AGAIN to settle the same account that was allegedly settled when I increased it to ****** ************ is a scam, dont do it. I will be filing a lawsuit as each time I get a different story, different outcome, different person. I have been paying hundreds of dollars for years to settle these accounts and every single account should have been dealt with except for the one I know is going to take awhile to pay down. DO NOT sign up for this company, run. They lie and string you along. Just a few months ago I was told after 3-4 months of paying the last bit that all my accounts will be dealt with and finally settled and two of three will be paid off, and now they want more money?? NO.

  

  Business Response

  Date: 11/12/2024

  Dear BBB:
  
  Thank you for the opportunity to respond to Ms. ************ She retained our firm to negotiate and settle her debts.  We informed her, verbally and in writing, that our services do not include credit repair.  Ms. ***** did not pay our firm $310 per month in fees.  She has been setting aside funds in a savings account to be used towards settlement of her debts for less than the balance owed.
  
  We have negotiated and settled 95.3% of her enrolled debts for approximately 10% less than what we estimated they would be settled for.  Her results have been stellar, and she is on track to get out of debt sooner than we anticipated.  Unfortunately, during the engagement, one or more of Ms. ****** deposits did not clear.  This caused a shortage of funds which requires correction to keep her settlements intact. 
  
  Ms. ***** has been asked to make up her missed deposit or increase her deposits monthly to make up the amount of the missed deposit.  To date, nearly all her monthly deposits have been applied to creditor payments, and nearly 70% of Guardians earned performance fees have been deferred.  We recommend that Ms. ***** remain in contact with us so that we can finalize the task of getting her out of debt.  Thank you,
  
  Guardian Litigation Group

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent Emails to Guardian Litigation Group repeatedly requesting written details of my account. I have sent four requests since 10/16/24, but receive no reply.I don't communicate by phone because I always speak with a different person, and get different information.I have had nearly $800 deducted from my account monthly, starting on Nov. 1, 2023, and need to see in writing how this money has been used.

  

  Business Response

  Date: 11/05/2024

  Dear BBB:
  
  We have already replied to Ms. ****** emails.  Our previous messages to her may have been blocked by her spam filter because they included downloadable links for documents.  We are sending her another email now and will include an attachment that should not be blocked by a spam filter, however, there are some documents that we cannot send via email.  Ms. ***** can also access her account online using the Forth portal to view all account activity.  If she needs assistance accessing the portal online, we would be happy to walk her through it over the phone.  Thank you,
  
  Guardian Litigation Group

  Customer Answer

  Date: 04/15/2025

  Guardian Litigation Group has been deducting $767.83 from my checking account since ************* I authorized these deductions, but have no idea how this money has been used. I have requested this information many times, but never receive a response. After my second BBB complaint, I received a phone call stating that I would receive this information immediately through E Mail That was over a week ago, and I have not received the requested information. I want Guardian Litigation Group to provide me, on a regular basis how the money has been spent.
  

  
  

  

  Business Response

  Date: 04/15/2025

  Dear Ms. ******************* you again for your follow-up. Were sorry to hear that you remain dissatisfied, and wed like to respectfully clarify the steps weve already taken to ensure full transparency and support.
  
  After receiving your original BBB complaint, we emailed and called you on March 18th, 19th, and 20th to provide account support and help you access your full settlement and funding breakdown. Additionally, your ***** Pay account administrator emailed you the same detailed account statement on March 24th. This statement outlines exactly how your set-aside funds have been used and the progress thats been made.
  
  To date, we have successfully settled approximately half of your enrolled debts, and we are actively working to resolve the remainder. In fact, we currently have another settlement offer ready for your review and potential approval, but despite multiple follow-up calls (at least four since March 24th), we have not been able to reach you for that authorization.
  
  We understand your preference for written communication and have honored that by providing the information both directly and through your savings administrator. However, we do encourage you to reply or give us a call at your convenience so that we can review the pending settlement offer and help keep your program moving forward.  We would also like to assist you in accessing this information online, at any time.
  
  We remain fully committed to supporting you through this process and welcome the opportunity to speak with you directly. Please feel free to email us anytime at ****************************************************************, and well respond promptly.
  
  Sincerely,
  Guardian Litigation Group
  

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guardian Litigation has deceived me in numerous instances. Im trying to lay them the balance of my account since last Tuesday and they will not give me the amount owed.

  

  Business Response

  Date: 10/29/2024

  Dear BBB:
  
  Were committed to clear communication with all our clients. We are pleased to report that we have already spoken to Mr. **** and provided the information he requested. Should he have any other questions, we look forward to assisting him.  Thank you,
  
  Guardian Litigation Group