Reviews

Review Details

• Review frommigdalia g

  Date: 09/13/2024

  1 star

  migdalia g

  Date: 09/13/2024

  It's horrible business I being long time doing surveys and doing surveys even sick driving almost with no gasoline to do a mission and buy a item in the store or another mission take pictures and plus do surveys and they don't want to pay the right amount what you earn the last time I do a mission I have to drive to a store spent my gasoline that I don't have because I don't work ,they already own me alot of money for example 28 dollars I still waiting for buying a item I finished the mission correctly and surveys too of 1.50 and 2.00 and 1.00 they don't want to pay you know what they do pay 10 cents sometimes like nothing happening when I take my time them I message them alot they are rude they don't want to help the last time I have to wait one week to redeem 11.dollars when it's never happened and some of them they are not professional and rude they don't care don't want to help you don't do this surveys go to another one honest and kind and professional and there telephone number don't work no one help you in life am tired of this business only want our opinions and missions free they don't want to pay most of the time just when they want too,am not even what you earn they are fair

  Mfour Mobile Research

  Date: 01/20/2025

  Dear ********,Thank you for sharing your concerns and for the time you spent using our app. We regret to hear about your dissatisfaction and appreciate the opportunity to address your feedback.Over the past year, weve worked to resolve over 200 support tickets for you, and during this time, we issued more than $40 in additional incentives through apology surveys and manual credits to recognize and address issues you encountered. We value our users and always strive to rectify any mistakes on our part.Regarding your specific concerns:Mission Payments:Completing missions can involve multiple factors, such as ensuring all requirements are met or verifying receipts/photos provided. While we aim to process rewards accurately and fairly, if there was any oversight, we sincerely ***************** Experience:We strive to provide helpful and professional support to all users. Your comments are important to us, and we will review your interactions with our team to identify areas where we can improve.Redemption Delays:We understand how important timely payouts are to our users. Occasional delays may occur due to processing times, but these are rare, and we are always working to improve.Were sorry to see that youve decided to delete your account. While we are no longer able to assist directly, please rest assured that your feedback has been noted and shared with our teams to help us improve both our services and user experience.We appreciate the effort youve put into participating in our surveys and missions and hope you find a platform that better meets your expectations.Wishing you all the best,SOTG ************* Team

  migdalia g

  Date: 01/23/2025

  I we like to received all the time i spent in this app am i we like to received a reward that i deserved dealing with this company rude and not good am so dissatisfied and i will not recomend ever this company to no one please a advice change and pay the amount that us deserved after finish all missions and surveys this company should be happy that have our opinions and stop holding or pending the money we deserved and do by taking our time

  Mfour Mobile Research

  Date: 01/29/2025

  Dear ********,Thank you for your continued feedback, and we truly regret that your experience with us has not been satisfactory. We take all concerns seriously and aim to provide clarity regarding your account and the rewards you earned.After a thorough review of our system, we have confirmed that you earned a total of $148.10 through surveys taken via your account registered under **************************** and $113.00 through another account under **************************** In total, you earned $261.10 from both accounts. Of this, you cashed out $168.15 and $131.45 from these two accounts, bringing your total payout to $299.60. At the time your accounts were deleted, there were no pending payments or unreleased payouts on either account.We would like to reiterate that upon submitting a **************** request through the app, users are notified that any unredeemed cash balance would be forfeited, in line with our Terms of Use. Furthermore, as stated in our Terms, the use of the Surveys On The Go app requires the establishment of a single account per person, and maintaining multiple accounts is against our policy.Regarding pending incentives, as outlined in Section 4, "EARNING SOTG INCENTIVES," of our Terms of Use, there is no specific timeframe set for the release of pending incentives. However, we always strive to process and release them within 24 hours or less, and we are committed to providing timely payouts whenever possible.While we understand your frustration, we hope this provides clarity on the situation. We appreciate the time and effort youve invested in completing surveys, and we are always striving to improve our services to better meet the needs of our users.Thank you for your understanding, and we wish you all the best moving forward.

• Review fromDonna K

  Date: 07/17/2024

  1 star

  Donna K

  Date: 07/17/2024

  I completed two surveys on 07/02/2024 and 07/12/2024 one is for $2 and the other is for $1.50 and I want to know is there any reason why it is not been posted to my account because I will write a review on these issue. It is not fair that I spend my time doing these surveys and to post it in my account is a problem. I have never seen a survey that takes this long to post on people's accounts, you people just do your job when you feel like it. That is bad business. Please do not do a survey for this site because it take them 5days to one week to check one survey so you will be cashing out your $10 on a monthly basis, the minimum cash out is $10 and you can only cash out once a week.

  Mfour Mobile Research

  Date: 01/20/2025

  Dear *****,Thank you for sharing your concerns, and I apologize for the delay in responding.After reviewing your account, we can confirm that both payments for the surveys you completed on 07/02/2024 ($2.00) and 07/12/2024 ($1.50) were successfully added to your account balance shortly after completion. Unfortunately, we also see that your account has since been deleted, which means we are unable to assist you further directly. However, wed be delighted to welcome you back if you decide to rejoin us in the future.We understand your frustration regarding the payment timeline and would like to provide some clarity. At Surveys On The Go, we aim to process payments efficiently within 3-5 business days. However, certain surveys, especially those involving uploaded files, pictures, or videos, require additional manual checks, which may extend the review process. This ensures accuracy and fairness in awarding incentives.We deeply value the time and effort you invested in our surveys and regret that your experience fell short of expectations. Your feedback is important, and we continuously strive to improve our processes to ensure a better experience for all users.If you have any additional concerns or decide to rejoin the platform, please dont hesitate to reach out to us. Wed be happy to assist you.