We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mending

Best Care Appliance Service, Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mending.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/02/23, we contacted Best Care Appliance Service to address a problem with our refrigerator, where foods in the refrigerator compartment were freezing. We expected a professional diagnosis and resolution to this issue. However, the technician dispatched to our home spent a mere 10 minutes examining the refrigerator before concluding that there was no problem with it. The technician's solution was to power off the refrigerator and let it defrost for ***** hours. We complied with this recommendation and paid the $75.00 fee in cash.To our dismay, this "solution" did not resolve the problem. On 09/05/23, we contacted the company again via text message to report that the issue persisted. The technician suggested extending the defrost period to 48 hours, despite our doubts about the effectiveness of this approach. The technician assured us that if this did not resolve the issue, a refund of the $75.00 would be processed.Following the extended defrost period and reactivation of the refrigerator, the problem remained unresolved. On 09/10/23, I contacted Best Care Appliance Service to inform them that their initial diagnosis and recommendations did not rectify the issue. At this point, they confirmed that a refund of the $75.00 would be issued via check.Regrettably, it is now October 1, 2023, and despite numerous attempts to reach out to the company to inquire about the status of the refund, I have received no response or communication. This lack of response is not only unprofessional but also unacceptable.I hired Best Care Appliance Service with the expectation of receiving a competent and thorough diagnosis of the problem with our refrigerator. Instead, I received vague advice and empty promises, leading to continued inconvenience and a waste of time and money.I hereby request that they promptly refund the $75.00 fee paid for the service call, as previously promised by their technician.

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Best Care Appliance Service was called and came to our home on 2/10/23 to provide an estimate for a repair of a noisy refrigerator (Model KSSC42MHS00); at a cost of $75. As the "inspection" (done with a flashlight) took only a couple of minutes at most, we also asked to look at a SECONDARY problem of minor issue with the ice maker. The representative provided ONLY a quote of $2,000 to $4,500 for the (compressor) noise fix; HOWEVER on the Invoice (# ****) ONLY provided for a quote for the Icemaker (which is NOT the primary issue for the call). I contacted within less than 24 hours via text and direct call (which went straight to voicemenai); however the representative has NOT provided a response. The payment made to the representative was for $75 via check. We need a timely resolution as the noice is unacceptable. Thank you

Best Care Appliance Service, Llc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.