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Business Profile

Mortgage Lenders

Shop Your Own Mortgage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

This profile includes complaints for Shop Your Own Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shop Your Own Mortgage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Shop Your Own Mortgage on November 30, ********************************************************************************* interest at the end of the contract. The contract ended on December 29, 2022 at which time it was supposed to take up to 21 days for payment. I have emailed the owner and CEO ********************* on several occassions asking for the payment to be transferred to my account. I have been told over and over that the payment will be there on such and such but have never been paid. See email chain below: On Wed, Feb 1, 2023 at 9:28 PM ********************* <******************> wrote:On December 29, 2022 I requested a payout with interest from deal 2022-250 in the amount of $11,000.00 and I still have not recieved payment? Could you please payout the requested amount as soon as possible.Thank you.********************* On Feb 2, 2023, at 5:59 AM, Payout Team <*******************************************> wrote:*****,It will be sent out today and hit your account by tomorrow by 6pm ********************* ************* On Sun, Feb 5, 2023 at 10:10 PM ********************* <******************> wrote:****,I never recieved the payment of $11,000.00 from investment 2022-250? Please send!********************* On Feb 6, 2023, at 11:42 AM, Payout Team <*******************************************> wrote:?When was the payout date on the contract?********************* ************* On Fri, Feb 10, 2023 at 4:20 PM ********************* <******************> wrote:****,What is going on with this payout? It has been since Dec. 29?********************* On Feb 11, 2023, at 1:54 PM, Payout Team <*******************************************> wrote:?It was sent yesterday and will hit your account Tuesday pm ********************* ************* On Wed, Feb 15, 2023 at 7:15 AM ********************* <******************> wrote:Payout never hit my account again. Why is this happening? *********************

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