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Business Profile

Optometry

Spectrum Optometry

This business is NOT BBB Accredited.

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1

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Review Details

  • MA d Gra

    Date: 07/29/2022

    Apparently I threatened thembecause I asked for a refund if I did not get a TIMEFRAME for when my glasses will come in. Every time you call their office and reach voicemail they text you. Our text exchange:Yesterday 16:10 Hello, we are busy helping patients at the moment. Please text back here on your request, for faster response.Reply STOP to unsubscribe.Yesterday 16:42 I was wondering when my glasses are going to come in. My family got theirs last Monday July 18.Yesterday 17:56 Hello, we are busy helping patients at the moment. Please text back here on your request, for faster response.Reply STOP to unsubscribe.Yesterday 18:07 I am still awaiting response to my previous text. I would like to request a refund if I don't get a timeframe for when the glasses will come in. It will be 4 weeks tomorrow since my family and I had our eye exam on June 30.Yesterday 18:16 Hello, we are busy helping patients at the moment. Please text back here on your request, for faster response.Reply STOP to unsubscribe.Today 18:03 good morning, I see that you've picked up your glasses yesterday.but still need to clarify, as we don't take threats: all 9 of us here work harder most peoplewe're short-staffedhence your getting our robot-generated response. each person's eyeballs are differentif you picked up yesterday, then were still within reason. anyhow, in case my colleague didn't tell you yesterday when you picked up, you've the next 30 days for a free redo.....but usually our doctors hit the bulls-eye, rarely needing any redo Today 18:13 Thank you. I will be posting your response on ****** and Yelp. Today 18:15 that's quite alrightYELP users are the worst kind of customersyou're no longer welome here then, if you wish to post bad YELPrelax/enjoy life....learn to civilly communicate like any decent human being, instead of resorting to child-like action "if I don't get my glasses today, refund me ha

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