We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payroll Services

Quarter Master Payroll Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

This profile includes complaints for Quarter Master Payroll Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quarter Master Payroll Service has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** 2019, my company became a client of Quartermaster Payroll, when I was hiring my first two CA employees. As I grew my team, I asked the owner, if they could support payroll for out-of-state employees. He assured me he could do the registration and appropriate filings and said there would be admin fees to get them set up. I agreed to let him do it. I ended up hiring a total of 4 out of state employees in OR, **, ** and **. Fast forward to Dec 2022. We were growing and I made the business decision to switch to a PEO so that we could bundle payroll/benefits/HR services, etc. Thats when I learned that Quartermaster NEVER registered our company with any of the other states. Quartermaster Payroll was *withholding* payroll taxes and UI deductions but not actually filing and paying them to the appropriate states where my remote employees resided! I spoke with the owner on Dec 12th 2022 and he assured me that the taxes and UI monies were sitting in escrow and impound accounts until the registrations were completed. He also told me that hed get started on getting ** properly registered. He got OR set up then I started getting LATE NOTICE penalties and interest for late filings. I set up ** and began getting late notices there too. Every time I receive a notice, I send it to the owner and request an update on the status of the filings for all of ********** because I want to get caught up. *** called, he never answers the phone or returns my phone calls. Ive emailed and he almost NEVER responds.As of today, 4/28/23, I have no idea the status of **, **, or **. I do know that ** is waiting to be filed but I had to pay another penalty there yesterday. I need to know what states have been properly registered, filed and paid and whether or not we are due a refund.

    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quartermaster Payroll has failed to pay my out of state taxes in ************ and the penalties are mounting. In January 2023, they provide me with a Ca and PA W-2, but all my taxes and payments are only showing on my CA w-2. After 7 weeks of voicemails and emails, the company has failed to correct my W-2s and has not paid my taxes in PA.

    Quarter Master Payroll Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.