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Business Profile

Pilates

Club Pilates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pilates.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Officer, I started a pilates membership at the end of August this year 2023 and I signed up for a 3 month contract for 8 classes for each month. After the three month, it will become a month to month contract and I was told to there is no hassle to cancel it. The sales rep was so desperate to sign me up so during the call she "highlighted" how much discount she could gave me if I sign up that day but without disclosing any closing cancelling terms and conditions to me. When I finished the first 3 month contract, I told them to freeze my account but after three weeks I don't feel like going that place no more. So I requested to cancel my membership on Dec 19th 2023 and they still didn't mention the cancellation terms to me. Instead, ******* offered me a longer freeze period but I refused it. Finally the sales rep sent me an email to ask me to request my cancellation via email and I got a charge of one month $229 fee again on Dec 24th. (Since I requested to freeze my account till Dec 31th, they shouldn't charge me on that date any ways).I emailed them to request the refund and I was told that there is a **************************************************************************************** This business shows no customer concerns at all and after I request to cancel it I wasn't even treated with minimum courtesy in the correspondence. According to the automated recurring billing (ARB) law, the business is required to provide clear and conspicuous disclosure of the terms and obtain affirmative consent from consumer. In my case this business failed to do that and I got charged after I requested to cancel. My desire is to have this business refund me $229. I sincerely appreciate your department allow consumer clients to reach out when things unfair happens. Thank you so much on your effort and support to us. May you need more information please feel free to reach out. Best regards, Happy holidays.

Club Pilates is NOT a BBB Accredited Business.

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