Point of Sale Systems
The Retail EquationThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 256 total complaints in the last 3 years.
- 52 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/09/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order at ******** on 7/21/22 for $93.48 (order # 1VMB4MC). The order included two pairs of jeans for my daughter, three pairs of jeans for my son, and 1 pair of flip flops for my husband. Unfortunately, my daughter did not like the fit, my son needed a bigger size, and I accidentally ordered the wrong size flip flops for my husband. I went to ******** in *************, ** on 11/8/22 (I had hoped to go in September when the kids started school, but we all progressively got COVID, then my son broke his wrist, and a few other unexpected things happened). Anyway, I spoke with the cashier, who was very nice, and explained that I thought my order was past the return deadline. She scanned the barcode on my bag and said it was, but she offered me store credit instead. I said that would be great and thanked her. She scanned my six items, which were all unworn, with tags, and in excellent condition. Then she asked for my ID. When it was entered into the system, she said my return was denied. She tried it again, and the same thing happened. She spoke with her manager, who came over and gave me a slip that said I needed to call to The Retail Equation (Transaction ID: *****************. He said when TRE denies a return, there's nothing he can do to override it. I called the number on the slip and was told I can't make returns at ******** for a year! I asked him why the return was denied and he said he would run a report and it would be sent to my email address. I received the report today, and the only thing it showed was the return I tried to do yesterday (it was listed twice, since the cashier tried to do it twice). I haven't returned anything to ******** in the last year. I don't understand why I can't get the store credit the cashier offered me, and why I would be denied returns for a year. Could you please help? Thank you so much, ***************************Business Response
Date: 11/17/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however,the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
After thorough review of your RAR, GAP **** has removed return transaction 77420261-296-GAP & 77420425-376-GAP from your file. GAP **** has temporarily re-established your ability to conduct this return from November 17th December 1st. We ask that you please return to the store during this timeframe to process your return or exchange.
It is very important for Gap **** to ensure that their customers are satisfied with their merchandise. Gap **** understands that on occasion customers may not be able to locate/lookup a receipt or that items may be given to them without an original receipt or gift receipt. Because of that, Gap **** will make an exception and allow for the non-receipted items to be returned for a store credit. You are,of course, always welcome to make returns (within the brands return period/policy) with proof of purchase which would include an original receipt,online invoice, or card lookup of their original transaction.
Regards,
The Retail Equation
Customer ServiceInitial Complaint
Date:11/09/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 5, 2022, I attempted to return a few items that I had previously purchased from *********** I was willing to accept a store credit as a result of not having my receipt. The store credit was processed by the cashier but once she entered my id the refund was denied. The items I attempted to return were still being stocked and I simply wanted my refund of $338. I inquired as to why and I was told this was a result of the 3rd party vendor The Retail Equation. I attempted to phone this company but the call never went through. I attempted to return the same items again on November 8, 2022 and was once again denied. I requested the report from The Retail Equation and all it included was duplicated information for my two attempts to return the the same items and no additional information nor explanation was provided. I have never experienced this before and had no idea that such a process existed.The Real Equation is a fraudulent service system that is providing erroneous information on innocent consumers. In addition to seeking my refund, I believe that this company and its practices should be investigated. I am equally displeased that ********** would affiliate with such a company and may discontinue to patronize this company as a result of there relationship with the Real Equation.Business Response
Date: 01/09/2023
Dear ************************************************************ **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however, the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
After thorough review of your RAR, ************** has confirmed that you have already received a refund for the items that were previously declined. No further accommodations will be provided.
- Keep your receipts and take advantage of **************s Receipt Lookup, which is available at the Returns area in all stores.
- Avoid receiving store credit when possible. Be sure to have merchandise returns refunded to your original form of payment.
- Sign up for a PRO Xtra account to help track your purchases and returns.
- Return the merchandise within the allotted returns period.
Regards,
The Retail Equation
Customer Service
Initial Complaint
Date:11/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon trying to make a return on November 1st at a Sephora store, I was given a "Return Warned" receipt. The receipt contained a Reference #, a Total, and said "CALL US: **************". I called the number listed, prepared with my Reference #, and it said "The number you have dialed is unallocated."I then googled the most current number for the Retail Exchange, and called gave the representative my information. She requested a "Transaction ID", and told me that it could be found on my Warning Receipt. My Warning Receipt does not have a transaction ID - only a Reference #. She mentioned that the transaction ID ends with 3 letters. The Retail Equation website also says: "It is a sequence of numbers and letters and always ends in 3 letters." However, my Reference # that is printed on my receipt does not end with three letters.I double checked my receipt, and it says: "please have the following information. Reference # at the top of the printout. Full name. Email address." It doesn't mention a transaction ID.I called Sephora and asked them for a transaction ID - they did not have one. They told me to use my order ID, but my order ID does not end in three letters.I can't find the transaction ID that I need in order to get help.Business Response
Date: 11/14/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however, the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
Thank you for contacting The Retail Equation. Unfortunately, we cannot help with your situation as we do not work with or for Sephora. We would recommend that you contact Sephora directly.
Regards,
The Retail EquationInitial Complaint
Date:10/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/7/22 at 9:56 p.m. I was checking out at Home Depot. I planned on paying with my HD CREDIT CARD. Before the cashier started ringing up my three items, I asked if I could get the balance on a store credit I had and that I wouldn't be using it for this purchase. I only wanted to see if it was still valid. She continued ringing up the items and proceeded to show me the balance towards the bottom of the receipt. I told her that she was not to use the store credit because I was using my HDCC. She stated there was nothing she could do and being that it was 5 minutes till closing I immediately went to customer service. The associate was having trouble & called the manager. He tried and failed. He told me to come back in a few days and straighten it out. On 9/28 I again went to HD to return the two items. Three employees one being the manager tried 4 additional times within minutes apart to make the return. I was handed a ~RETURN DECLINE~ receipt for $26.37. Home Depot uses the retail equations system to regulate their returns . The manager told me to call the (TRE). 10/6/22. I made the call and explained what happened at the store and he said there was nothing they could do because of excessive returns. I asked what I was supposed to do with defective merchandise and he said I could throw it away because the store would not accept any returns from me. I was mailed a retail activity report that shows all my store credit returns. There are 4 returns in 2021 and 8 returns in 2022. SIX of the 2022 charges are from the items I initially tried returning. It was the 5th attempt when the denial receipt was issued but they tried once more. The (TRE) system is flawed. Its computer software that determines how consumers spend their money. If a human were to look at the report common sense would have seen the SIX repeated actions. They have 100's of bad reviews and I see why. I DID NOT MAKE EXCESSIVE RETURNS!
I want my TRE report cleared & items returnd for a refund. Thank youBusiness Response
Date: 11/02/2022
Dear
Consumer,
The
Retail Equation, Inc. (“TRE”) is a service provider to retailers and assists
them in reviewing their own data to detect and prevent fraudulent consumer
return transactions or transactions that violate the retailer’s return policies.
TRE may make a recommendation to the retailer to accept or deny a return based
on the consumer’s return history with that retailer; however, the ultimate
decision to accept or deny a return sits with the retailer. Further, all
data provided to TRE from the retailer is owned by that retailer. As
such, the retailer has exclusive authority to determine whether to delete or
modify a consumer’s data upon request.
After
thorough review of your RAR, The Home Depot has found that return ***************** was not in error.
However, The Home Depot has allowed a one-time approval for the transaction
mentioned above, you’ll have between November 2nd – December 2nd to complete this return. Please keep in mind that there are a few ways to
prevent future denials for non-receipted returns with original tender of store
credit.
- Avoid
receiving store credit when possible. Be sure to have merchandise returns
refunded to your original form of payment.
- Sign
up for a PRO Xtra account to help track your purchases and returns.
- Return
the merchandise within the allotted returns period.
Regards,
The
Retail Equation
Customer
ServiceCustomer Answer
Date: 11/05/2022
I have read the exact statement from TRE that is posted on their website. It's all computer generated. I was told from the manager, after I was given the denial receipt from TRE, that home depot could not proceed and the decision was with TRE. I DO NOT ACCEPT what there offering. I am ALLOWED TO RETURN the items? The dispute from the beginning is because the cashier wasn't paying attention when I told her I was using my Home Depot CC. I DID NOT AUTHORIZE THE CHARGE ON THE STORE CREDIT FROM THE BEGINNING! I SHOULDN'T BE BLAMED FOR THE STORES MISTAKE. TRE or Home Depot needs to examine the situation further. Possibly talk with the manager who was working on the night of the purchase. I would also like to know what amount of returns is excessive. My few returns are in no way excessive! The last 6 transactions were from the same Sale. I would like to talk with who is making the decision from home depot. I want my returns report corrected.
Initial Complaint
Date:10/25/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently made aware that The Retail Equation has collected information pertaining to me, such as my ******** Driver's License Number, Name, address, and ********************** activity. Until recently, I was completely unaware that this company existed, and was collecting the information of mine listed above. Had I been made aware that The Retail Equation was collecting my information, I would NOT have provided my ID or processed any returns. The Retail Equation does NOT have my permission to collect or store any data pertaining to me. I ask that any and all information held by The Retail Equation that pertains to me, including my Return Activity Report, be deleted immediately upon receipt of this message.I did not pay the business any money.The business did not commit to provide me anything.The nature of the dispute is that my information is being collected without my knowledge and against my will.The business has not tried to resolve the issue. I called and attempted to resolve it with them, but was greeted by an extremely rude representative that talked over me and was entirely unhelpful.No account number or tracking number.Thank you,~*********************Business Response
Date: 10/27/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however, the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
Regards,
The Retail Equation
Initial Complaint
Date:10/21/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 20, 2022, while making a receipted return on a pair of shoes that were uncomfortable and did not fit at DSW Shoe Warehouse, I was advised my account was "flagged" by The Retail Equation. I went on to the website and obtained a report, which shows my "excessive" returns (9 returns, 1 exchange) over the period of a year include: (1) returns of items in the amount of $0.99 and $3.00; (2) an exchange of a $12.49 pair of shoes for my daughter for the same item, different size; and (3) the return of a pair of boots I had ordered and received the incorrect size, and were thus DSW's fault.These are not "excessive" returns in any way, as I shop at DSW quite frequently, and have kept far more items than I returned or exchanged. The Retail Equation needs to remove the flag under Transaction No. 5734374553DBI immediately.Business Response
Date: 10/27/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however,the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
After thorough review of your Retail Activity Report (RAR), Designer Brands **** has found that return ***********-DBI was not in error. However, Designer Brands **** has temporarily reestablished your ability to conduct this return.You will have between October 27th November 27th to return your unwanted merchandise. If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to *************************************** your file.
To submit a consumer statement into your Return Activity File for disclosure,please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the **** ************** to The Retail Equation using the information listed below:
Address: RAR (Return Activity Report)
The Retail Equation
P.O.Box 51373
******,** 92619-1373
Regards,
The Retail Equation
Customer ServiceInitial Complaint
Date:10/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a truth with ********** after 2 days passed when I originally bought it. I need a different size for my cabinet handles and glitches. In total it was 305 each pack Of 10 was 50 dolars. I lost my receipt because it was raining that day and I was told that I wasent approved I netted my husband information and it wasent approved neither I dont understand. I just want for them to give me a store credit that way I can get the correct sizeBusiness Response
Date: 11/02/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however,the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
After thorough review of your RAR, ************** has found that return 324740757-090-THD was not in error. However, ************** has allowed a one-time approval for the transaction mentioned above, youll have between November 2nd December 2nd to complete this return. Please keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit.
- Keep your receipts and take advantage of **************s Receipt Lookup, which is available at the Returns area in all stores.
- Avoid receiving store credit when possible. Be sure to have merchandise returns refunded to your original form of payment.
- Sign up for a PRO Xtra account to help track your purchases and returns.
- Return the merchandise within the allotted returns period.
Regards,
The Retail Equation
Customer ServiceTell us why here...Initial Complaint
Date:10/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 15th, I was at winners returning a couple of items without receipt. I probably buy winners once or twice a week and I have probably returned at winners once every 2 to 3 months. Often times I misplace the receipt and often don't care as I shop there enough that I would be ok with the credit. I was returning an item worth ***** and *****. I was seeking a credit as per usual when to my shock my return was denied by the system??? I was told to call this company to find out why. They advised that I had been given a warning prior about returning without a receipt which was NEVER the case. I was never under the impression I was doing something illegal by returning without a receipt as then I would just keep them in a safe place. I shop so much at winners that credits are just as good to me. The guy on the phone was rude and treated me like I was a criminal trying to return items for my next fix??? I was NEVER given a warning!! The person at the store never said anything. If they had, trust me this situation would never have happened. I would hold onto my receipts. I would like the flag on my file removed as there is no logical basis for it. Consider me warned now though as I will never shop at winners again.Business Response
Date: 10/27/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however, the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
After thorough review of your Retail Activity Report (RAR), TJX Companies has removed return ***********-TJC from your RAR. Please note that the 180-day waiting period has also been removed. If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to *************************************** your file.
To submit a consumer statement into your Return Activity File for disclosure,please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the **** ************** to The Retail Equation using the information listed below:
Address: RAR (Return Activity Report)
The Retail Equation
P.O.Box 51373
******,** 92619-1373
Regards,
The Retail Equation
Customer ServiceInitial Complaint
Date:10/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Returning some clothing on behalf of elderly mother to ********* **** Rapids, MN. Items purchased online, no receipt or packing slip - ********* admits they have gone paperless). We knew the purchase was within the last 60 days and had no receipt walking in - advised them. They scan the bag - said the return was outside of the 30 day policy but could do in-store credit/gift care - this was acceptable. Return was declined after ******** employee cancelled or stopped the transaction, employee rescanned items to return, asked for my driver's license, then handed me a receipt advising the return was denied and I had to work through The Retail Equation company. I asked them to try my adult daughter's license thinking it was a fluke and she had NEVER purchased anything from them. Again denied. Was a Sunday - only option was to wait for emails to get a "report". Receive the report and the only things on there were the 4 items we were trying to return. So called ******** Store - nothing they could do. Called The Retail Equation - they wouldn't give me any information either. Nobody authorized my information to be given to The Retail Equation - if it was implied by handing over my driver's license that IS NOT ACCEPTABLE. I want this company shut down and for that matter ******** too for not helping their customers. Who are they to determine when I can and cannot return items to any retailer? And profiling us with risk and fraud scores per their website? SHUT THIS DOWN.Business Response
Date: 10/24/2022
Dear ********************************************** **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however, the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
Please provide the Verify transaction ID number located on your warning or decline receipt. This number is generally **** digits followed by the letters G.A.P, once we have this information, we can continue the dispute process directly with the retailer in question.
Regards,
The Retail Equation
Initial Complaint
Date:10/13/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Visited ********** store bought a few items, paid cash and store credit, didn't need 2 of the items so I bring them back to the store to return for a refund and they said they can't return. Even though it was majority cash & only $20 store creditBusiness Response
Date: 11/05/2022
Dear Consumer,
The Retail Equation, **** (TRE) is a service provider to retailers and assists them in reviewing their own data to detect and prevent fraudulent consumer return transactions or transactions that violate the retailers return policies. TRE may make a recommendation to the retailer to accept or deny a return based on the consumers return history with that retailer; however, the ultimate decision to accept or deny a return sits with the retailer. Further, all data provided to TRE from the retailer is owned by that retailer. As such, the retailer has exclusive authority to determine whether to delete or modify a consumers data upon request.
After thorough review of your RAR, ************** has found that return 324778476-906-THD was not in error. However, ************** has allowed a one-time approval for the transaction mentioned above, youll have between November 2nd December 2nd to complete this return. Please keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit.
- Keep your receipts and take advantage of **************s Receipt Lookup, which is available at the Returns area in all stores.
- Avoid receiving store credit when possible. Be sure to have merchandise returns refunded to your original form of payment.
- Sign up for a PRO Xtra account to help track your purchases and returns.
- Return the merchandise within the allotted returns period.
Regards,
The Retail Equation
Customer Service
Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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