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Business Profile

Point of Sale Systems

The Retail Equation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 256 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never ever done anything fraudulent while returning anything I should not be on any kind of list for returns and am requesting all of my file be erased as the collection of my info violated my rights and the algorithms used by this company are profiling innocent consumers. That is why current class action lawsuits are being filed against this company delete my file please.

    Business Response

    Date: 01/29/2024

    The Retail Equation resolved this as Closed.

    Business Response

    Date: 01/29/2024

    The Retail Equation resolved this as Closed.

    Business Response

    Date: 02/12/2024

    Dear Consumer,

    Thank you for contacting The Retail Equation. Please provide us your transaction ID number. This number will be between **** numbers and ending in 3 letters. You will find this on your warned or declined receipt. Once we confirm this information we can send you a free copy of your Return Activity Report. On the **** you will find on page 1, there will be a dispute process described on how to dispute any errors in your report.

    Regards,
    The Retail Equation
     

    Business Response

    Date: 02/12/2024

    Dear Consumer,

    Thank you for contacting The Retail Equation. Please provide us your transaction ID number. This number will be between **** numbers and ending in 3 letters. You will find this on your warned or declined receipt. Once we confirm this information we can send you a free copy of your Return Activity Report. On the **** you will find on page 1, there will be a dispute process described on how to dispute any errors in your report.

    Regards,
    The Retail Equation
     

    Business Response

    Date: 02/12/2024

    Dear Consumer,

    Thank you for contacting The Retail Equation. Please provide us your transaction ID number. This number will be between **** numbers and ending in 3 letters. You will find this on your warned or declined receipt. Once we confirm this information we can send you a free copy of your Return Activity Report. On the **** you will find on page 1, there will be a dispute process described on how to dispute any errors in your report.

    Regards,
    The Retail Equation
     

    Business Response

    Date: 02/12/2024

    Dear Consumer,

    Thank you for contacting The Retail Equation. Please provide us your transaction ID number. This number will be between **** numbers and ending in 3 letters. You will find this on your warned or declined receipt. Once we confirm this information we can send you a free copy of your Return Activity Report. On the **** you will find on page 1, there will be a dispute process described on how to dispute any errors in your report.

    Regards,
    The Retail Equation
     

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a water heater that is under warranty and when I go to return it and give them my ID for a ********************** with a case number from the company my license is flagged because of ******************************************* thinking that its fraud because I returned so many water heaters because Im a licensed plumber. As the plumber I always take the water heater to the store because thats what Plumbers do and thats what people pay for. I have a woman without hot water for 36 hours going on now because I cant make an exchange on a water heater. I still dont know how to clear my name from being flagged and not one person at ********** was helpful.

    Business Response

    Date: 01/29/2024

    The Retail Equation resolved this as Closed.

    Business Response

    Date: 02/08/2024

    The Retail Equation resolved this as Closed.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently gone into ********** and was returning a gift from Christmas from my sister. I didnt have a receipt and customer service from ********** was going to give me a credit to use in the store and then asked to scan my drivers license and lo and behold for some reason I was declined a return, which Ive never heard of, I was told by the customer service agent that I will have to go to this website to find out exactly why but I was because from this third-party vendor that Ive never heard of and never knew they had my information. I had to go to a link, there was no phone number. ********** couldnt tell me the reason why I was declined an in-store credit when Ive only returned three or four things in my life to **********. This is discrimination and makes me look criminal whatever information they supposedly have needs to be taken care of and deleted this is unfair and makes me not want to buy anything from these box stores. There may be other people out there that unfortunately do things wrong, but to label me as a person that is unfaithful and or doing something wrong is totally unacceptable and discriminating. We should all be notified. Also if theyre giving our information out I have never heard of this and totally insulted by this now when I go to ********** I look like Im a criminal without knowing whatever happened why am labeled and I would like this to be resolved. This is totally unfair. this is from outside source company overseas that no one can give me any information theyre rude and arent willing to help or give information on why any of this is happening. Totally insane

    Business Response

    Date: 02/01/2024

    Dear Consumer,
     
    Thank you for contacting The Retail Equation. We have received your dispute letter, please keep in mind the dispute process can take up to 30 days.

    Regards,
    The Retail Equation

    Customer Answer

    Date: 02/02/2024

    They did nothing but send and automated response that it may take 30 days for anyone to respond.  This is totally unacceptable.  My credit card info and credit card was stolen and now I cant return anything because this random company goes off some random data.  There should be something in place not ********** me on the back burner for 30 days when this company knows nothing personally and I should also be informed when information is taken from a 3rd party.  You are making me out to be a criminal.  ************ has so many complaints and has done nothing to help anyone.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased $16.78 vitamins from CVS. Retail Equation blocked me and rejected my return to CVS a day after and well within the return period. REtail Equation is stealing personal data and should be fined.

    Business Response

    Date: 02/01/2024

    Dear Consumer,
     
    Thank you for contacting The Retail Equation. We have received your dispute letter, please keep in mind the dispute process can take up to 30 days.

    Regards,
    The Retail Equation

    Customer Answer

    Date: 02/06/2024

    Company stole personal data and did not provide valid reason for delay and caused harm sabotaging my CVS return with valid reseat. Poor business practices could cause that my CVS return period till 2/8/24 expire. REtyail Equation should be blacklisted to stop harming consumers and stealing personal data. 

    Business Response

    Date: 02/12/2024

    The Retail Equation resolved this as Closed.

    Customer Answer

    Date: 04/02/2024

    I just called and talked to BBB representative since this is NOT resolved yet.
    Purchased $16.78 vitamins from CVS. Retail Equation blocked me and rejected my return to CVS a day after and well within the return period. REtail Equation is stealing personal data and should be fined.
    Reseat is attached to BBB web page complaint.
    Thanks,
    *****************

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This problem has been on going for the past 6 plus months. I am continually denied to return or exchange for size, for my online purchases by Retail Equation for items purchased from Dicks Sporting Goods online store. As recent as yesterday, 1-20-2023, my online purchases from Dicks Sporting Goods were denied, with my proof of purchase, within their return exchange policy time period, by retail equation.

    Business Response

    Date: 01/24/2024

    Thank you for submitting your inquiry to The Retail Equation. Your inquiry will be forwarded to the retailer for review. You will receive a response within 30 days.

    Regards,

    The Retail Equation

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made only returns with receipts at Dick's ******** Goods. Today, I got a warning that I could no longer return items there and to contact the Retail Equation because it had made this decision. When I contacted the Retail Equation, they could not provide any information over the phone on why I was being denied the ability to return items. They said that any information to flag my account was made by ****'s ******** Goods. I went inside to ****'s ******** Goods again, and the manager there said that wasn't true. I want the Retail Equation to delete any data associated with me. It is unauthorized and hindering my ability to be a consumer.

    Business Response

    Date: 01/22/2024

    The Retail Equation resolved this as Closed.

  • Initial Complaint

    Date:01/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought furniture from the *********** Then they refused my return even though it was within the return policy. They said The Retail Equation is who I should talk to. I did, and they said I'm not allowed to make any returns. I asked why. They DO NOT HAVE ANY REASONS! They just refused my return. I disputed with my bank. They told my bank that if I had returned within the time limit they would've refunded but now I can't. This is a scam company along with ********** who lie to get money from hard working Americans who work day in and day out just to earn a living. My bank told me to pursue legal action and I will. I'm doing this through BBB and I will contact the attorney general for this!!!!!!!!!!!!!!!!! This is a crime.

    Business Response

    Date: 01/19/2024

    The Retail Equation resolved this as Closed.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to return new merchandise within the return window and was denied.

    Business Response

    Date: 01/18/2024

    The Retail Equation resolved this as Closed.

    Customer Answer

    Date: 01/18/2024

    This decision was made to deny my returns without any reason.

    Business Response

    Date: 01/19/2024

    Dear Consumer,

    Thank you for contacting The Retail Equation. Please provide us your transaction ID number. This number will be between **** numbers and ending in 3 letters. You will find this on your warned or declined receipt. Once we confirm this information we can send you a free copy of your Return Activity Report. On the **** you will find on page 1, there will be a dispute process described on how to dispute any errors in your report.

    Regards,
    The Retail Equation
     

    Customer Answer

    Date: 01/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my transaction history and return history report directly from Sephora after being banned for attempting to return 2 products with receipt within policy guidelines. I received a 366 page report documenting over $125,000 in returns falsely associated with my name in several locations all over the U.S, majority of which are physically impossible to have been processed because many were "returned" the same day just hours apart within multiple states. None of these transactions exist on my bank nor on my Sephora account because they do not exist and I did not authorize them. Sephora supervisor admitted they utilize a third party company The Retail Equation to track/share with other retailers all transaction activity though both my ID and credit card, without my knowledge or consent. I was not issued a warning prior to being banned that I would be refused any further returns/exchanges.They provided no explanation for the fraudulent published report and refuse to issue a refund of $43.00 after speaking with a supervisor and notifying her of the false report published to my record. This directly ***** my business as a makeup artist as returns are inevitably necessary and I am blacklisted from other retail stores because of this. I was unfairly treated as a scammer at the ************************** Sephora for insisting on a refund as they are refusing to honor their own policy which I'd followed. I am a top tier member of their rewards program and should not be treated as a fraud or scammer. They are publishing and sharing false documents nationally with other retail stores to ban me and now prevent me from maintaining my business.These false charges associated with my name are extremely damaging to my reputation as a freelance artist and require regular maintenance/restock of inventory for my profession. I am now unable to purchase as needed and urgently need this record of false reports investigated as they refuse to evaluate and drop false charges under my name.

    Business Response

    Date: 01/18/2024

     Dear consumer,

    Thank you for contacting The Retail Equation.  Unfortunately we cannot help with your situation as we do not work with or for Sephora.  We would recommend that you contact Sephora directly.

     

    Regards,

    The Retail Equation

    Customer Answer

    Date: 01/18/2024

    Clearly as I've written, I have already obviously contacted ******* and was told to contact their third party company used to quietly scam and track customers. Contacting Sephora directly has done nothing for me so calling again on my end would do nothing because no one can apparently read or accept accountability to resolve anything within the company. I demand a resolution and actual response from Sephora and their third party system. 

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need my information cleared from your system. I'm not doing anything illegal that merits a denial notice.

    Business Response

    Date: 01/04/2024

    The Retail Equation resolved this as Closed.

The Retail Equation is NOT a BBB Accredited Business.

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