We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Fairgrove Property Management
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a renter and I am having issues with another tenant. I have reached out to have the issue resolved in April 2022. Here it is December and the issue has gotten worst. They allow this tenant to violate other people's privacy by recording them. I have a recording of her telling me she has video and pictures of my company that she claims lives with me. I just want them to stop sitting on their hands and to do something about this person harassing all of the tenants in this complex.

    Business Response

    Date: 11/06/2023

    Management takes all complaints seriously and addresses each concern appropriately with each resident.

     

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The landlord ************* through Sullivan ******************* unlawfully harassed my family and I during the ******19 shutdown. Due to our apartment unit at ******************************************************. Needed much needed emergency repairs. Because we reached out to property management and they never tended to the repairs. We had to reach out to Orange Code Enforcement and Environmental Health. While we were living there our vehicle was vandalized. I have a police report. Also certain neighbors including the neighbors right under our unit in unit 547 would harass my family and I. They would also pound on the walls, yell , play loud music with their guest in the middle of the night. I informed the onsite Manager ***********************************, on January 18, 2022 at 2:39 am. Regarding the noise violations; which prompted the 1st unlawful retaliatory 3day notice. We had informed them via ***** numerous times that we had applied for the *********** to help pay for families suffering from financial distress due to the shutdown. They tapped to our door two separate occasions. and the second time on February 27, 2022. I contacted Legal Aide and they informed me that the actions were unlawful and provided me with the ********** Civil Code Violations, due to their retaliatory actions. Supporting documents attached. My application through *********** was approved and the landlord ************* received an overpayment that should not have been paid to him. We were served with a 60 day notice to terminate the tenancy on June 7th 2022. We have not received our Security Deposit. Someone from Sullivan *******************; was supposed to inspect our unit 10 days prior to our move out. Per ********** Law it is now past the 21 days to provide the former tenants with their monies for their Security Deposit. Therefore, the amount is now 3x the amount of the Security Deposit.Desired Settlement:Refund; Full accountability and all monies with interest be paid to me and my family.

    Business Response

    Date: 11/06/2023

    The noise disturbance complaints were addressed accordingly, by law management must serve a 3-day notice to pay or quit if rent is not received within the time frame of the lease agreement. The landlord has the right to provide the resident with a 60 day notice to vacate the premises for substantially remodel under California Civil Code Section 1946.2(b)(2)(D)(i-ii). Resident was provided with the notice on June 1, 2022, and she agreed to vacate on 7/31/2022. The refund deposit was mailed on 8/19/2022 via **** (have stamp date proof).

Fairgrove Property Management is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.