Reviews
This profile includes reviews for Keystone's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromDarin B
Date: 06/10/2025
1 starI have lived in my house for 5 years. We have been paying our association fees for no services. I have seen maybe a hand full of times they have had anyone out there mowing the common areas or shoveling snow, but they do make it a point to charge you for envelopes, etc. at an extravagant cost. Know I am selling my house and in order to get the paperwork I need to transfer the *** to the new buyer, I have to pay $800 for the doc's to do so for my own property.These guys are crooks! I would never buy another home that has them involved in the ***.Review fromIsaac L
Date: 08/29/2024
1 starIsaac L
Date: 08/29/2024
For months there have been inconsistencies with poor communication and improper notification of HOA *********** a result, the community members are unable to vocalize their issues and attend meetings to be aware of what is happening within the community.Inconsistent meeting agendas on the official portal. outdated financials that have not been updated since 2023.Delay of communication and improper treatment of community members.
Keystone
Date: 08/30/2024
Thank you for providing this information. Please contact ***************************************************** and I would like to better assist you.Review fromJohn R
Date: 07/24/2024
1 starVery deceitful business practices! I was told that I could select any day of the month for automatic payments. I wanted to pay in advance as to avoid the late fees so I selected the 26th of each month, since payments are due on the 1st and late fees on the 15th. Just recently I looked at my statements only to discover that I have charged extra fees for the past several months. ********** wanted an explanation. As it turns out, I was mislead to think that I would be able to pay in advance. Basically, their system is set-up in a way that would not allow me to pay in advance, but rather to charge me extra fees because I selected my payments to be made outside the window of the 1st to the 15th of the month. I tried to explain this to numerous people, but was told to write a letter. Unfortunately, both the company and the Board decided it was my fault and those late charges were valid because I set-up the payments incorrectly! This is farther from the truth, because I was directed by the company that I could set-up my payments that way! Again, very deceitful business practices!Review fromPhil C
Date: 06/25/2024
1 starProperty management allows discrimination and violates homeowners rights. I got my association manager warning me of cc&r violation which her company attorney had to correct her and tell me that I'm right. Why does she work for the company when she clearly does not know the CC&R. She also gives warning to my family but not my neighbor who is violating the same parking rule. *******, taking pictures of my van and issuing warning but not for my neighbor who had his Model 3 parked there for a week. She's Indian and so is my neighbor. Makes me want to sell my home because of this racist person.Review fromJason H
Date: 09/23/2023
1 starJason H
Date: 09/23/2023
One star on Bbb, yelp and ******* What else do I need to say?Keystone
Date: 04/04/2024
Please close this review as there is no review or complaint listed.Keystone
Date: 04/04/2024
Please close this review as there is no review or complaint listed.Review fromWendy D
Date: 01/20/2023
1 starWendy D
Date: 01/20/2023
they run Vista Pacifica innSam ********, been here for 20 years and never had a problem, recently they changed the people and charge and they are the worse!!!! They dont care about residents and they dont know what they are doing, had a leaked from inside the common walls from my neighbors sewer pipe in November and Im still living without a sink, bedroom, closet, kitchen and they just dont care, this week they are towing the card illegally as many residents have proof of it they dont care and keep doing it, this people needs to pay for what they are doing and need to be remove.Keystone
Date: 04/04/2024
I have searched our files and we do not manage Vista Pacifica in ************.
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