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Business Profile

Property Management

The Management Trust - Transpacific

Complaints

This profile includes complaints for The Management Trust - Transpacific's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Management Trust - Transpacific has 5 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking reimbursement from my HOA for roof repairs caused by their negligence of not trimming Palm Fronds. The damage occurred because a board member delayed the trimming of the Palm Frond. The Palm Frond hit my roof causing a roof leak. I requested a reimbursement with in 12 months and the Property Manager extended the time so that now it is over ***************************************************** their communication. They are trying to get out of reimbursement by advising that the repairs need to be completed by a licensed contractor and the the license number and address must be on the Invoice.

      Business Response

      Date: 04/03/2025

      The Management Trust has been very communicative with this owner.  This owner has been informed that the reimbursement and the timing of the reimbursement are not within the purview of The Management Trust.  These powers are executed solely by the Board of Directors.  This owner is aware of this process.  The Board of Directors has been provided with all of the information concerning this owner and his request; the owner is welcome to attend Board meetings to address this matter directly with them.  Should the owner not attend the meeting; the Board's decision regarding his request will be made in writing and provided to the owner within 15 days of the meeting.
    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I have contacted the Management Trust ********************** about a mail box that will not open. My wife has called the ********************** about the mail box and there has been no action taken in months and months. This mailbox in the box group associated with our residence on **************************************. The mail box group is on **************, 100 yards southwest on (the right side if facing north) from the corner where ************** intersects with ***********. This mail box is the package mail box at the bottom of the mail box group, the number 1 mail box as posted on the door and written on the key. This key will simply not open the box, and this has proved very frustrating for the both of us trying to get our packages.

      Business Response

      Date: 07/03/2024

      Hello,

      You've filed a complaint against the Southern ******************* and not the ************** of *** Management Trust.  I have reached out to the ************** for comment.  Below is their response to you:

      "We appreciate your concern in regard to the package locker portion of the cluster mailboxes.  We have been attempting to work with the *********** to coordinate getting a new lock installed on the package locker but keep getting met with delays and a lack of communication from the ***********.  We have escalated the concern to the Postmaster covering your area, and we hope to have a resolution soon."

      *** Texas team will work diligently until this matter is resolved.  We appreciate your extraordinary patience.

      Sincerely,

      *** Management Trust

      Customer Answer

      Date: 07/04/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       
    • Initial Complaint

      Date:02/22/2024

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our community has been overlooked and neglected by the management trust company. Action items discussed in board meetings still have yet to be fulfilled.Per our last board meeting, we agreed to replace the landscaper with a new vendor effective ****, which slightly increased our ***************. However, the management trust company failed to provide a termination notice to the original landscaper and we are responsible for paying for the ongoing services that were suppose to discontinued. At the same time, we are paying increased dues for a new landscape vendor, whom we have yet to see service our community. No details such as landscape maintenance schedule been provided to us/board.

      Business Response

      Date: 02/23/2024

      Hello,

      The new landscaper was hired and has begun working the community as of February 1, ****; we are happy to email blast the landscaping schedule to the community.  The prior landscaper was believed to have abandoned the job, but we agree that an official termination letter should have been provided.  We have since corrected that error.  ************* manager has conducted site reviews and will coordinate with the ***** of ********* to schedule a meeting soon.  At that meeting, the communication plan and needs of the community will be discussed so that we can improve our service to the community so that the community has a positive experience moving forward.  Please accept our sincerest apologies that you and your fellow owners have not felt that the service you've had from our company was satisfactory.  We will endeavor to exceed expectations moving forward.

      Sincerest Regards

      Customer Answer

      Date: 02/23/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       
    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been calling my HOA Company for 3 months about the tree and the impact it is having on the ********. I have yet to receive a call back and I did go to the office 2 times and was given peoples cards to call that do not call back. For the last two weeks I have been trying to obtain information on what is needed to park a trailer on the property. We pay $783.00 a month for services that we are not receiving.

      Business Response

      Date: 01/25/2024

      Hello,

      My sincerest apologies in the breakdown in communication.  I've spoken with the community manager.  He has informed me that you've attempted to contact the community support specialist, but she failed to return your calls.  He attempted to call you on Jan. 24th, but your voicemail message said that it was full and he wasn't allowed to leave a message.  I've been informed that he was able to connect with you today and the issue is being resolved.  I've also been informed that you now have the community manager's contact information so that you're able to communicate with him directly.  Please let me know if you consider this satisfied.

      Thank you.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/10/2024 and prior, we have made several contact to The Management Trust, *******************, and have not gotten a response. The Management Trust is my community (Greystone Keys) property manager and are not responding. The palm fronds and garden area in front of all homes is maintained by the property manager through the Assocaition (CC&Rs). The palm fronds are blowing in the wind with such great strength, and these palm fronds are heavy and strong, they are damaging ******* and tv antenna. The property manager is not responding to our request to have them trimmed away from the roof. The Association is liable for damage. This is unacceptable. ******************* can be reached at ************. His extension is 1243.

      Business Response

      Date: 01/16/2024

      Hello,

      I've spoken with the ********************* Manager and he has had email correspondence with the spouse of this individual. In addition, on the day of the complaint, the ********************* Manager (***) returned the call to the owner less than two hours after his call. ************'s service level agreement stipulates that emails and phone calls be responded to within one (1) business day.   I've been informed that the *** has assured the owner and his spouse that the matter would be addressed with the landscaper.  Additionally, the owner is welcome to attend the next meeting of the ***** of ********* to discuss this matter with the *****.  ************ has been the managing agent for less than a month, but we're happy to address this matter and any others with the ***** for resolution.

      Regards

      Customer Answer

      Date: 01/17/2024

      Manny, the property manager is not telling the entire truth. My spouse has called ***** and not received calls back. My spouse has emailed ***** and not received emails back. When I called and left a voicemail I got a call back but Im not sure if its within two hours. Also, calling into their phone triage kept circling around with all types of different options. Then their AI chat came on, and I thought thought it was a real person and it was not, and it was misleading as a resolution, which did not happen. The fact that there was no responses from ***** that couldve prevented the winds from causing the palm to hit my roof TV antenna and pipes on the roof causing damage and then speaking with ***** on the phone the way he was telling me I need to submit this form, they do not meet my expectations of a sound business management company. My communities prior property management only required a phone call in the next day. The gardeners were out, trimming the palm fronds. 

       

      , they do not meet my expectations of a sound business management company. My communities prior property management only required a phone call in the next day. The gardeners were out, trimming the palm fronds. During the call with *****. during the call with *****, he also twisted things around in the conversation while remaining calm and acting as if it was my fault. Manny, the property manager is providing a service to the community as a whole and Ive heard from many other community members that he does not return correspondence. I guess it takes a complaint to get him to respond.

       

      The Palm frond is still not trimmed away from the house.

      Business Response

      Date: 01/19/2024

      Hello,

      Thank you for clarifying this matter.  I will work with *****'s supervisor to ensure he responds in accordance with our standard of one (1) business day. His supervisor's name is listed below his signature block; please reach out to him directly should you have any ***************.  It is my hope that you and your fellow owners have positive experiences moving forward.

      Sincerely

      Customer Answer

      Date: 01/22/2024

      The palm fronds still need to be trimmed off the house.  The work has not been completed.  In the meantime damage occurs.  The HOA is required to maintain the landscape and responsible for the structure.  We have a walls in HOA for the structures.  Our roof has leaked once before where the strong heavy fronds hit the roof.  

      I asked the neighbor standing on the driveway with another neighbor and it came up that they have not received responses from the property manager either. 

      I prefer a new property manager.  This one has started off recklessly. 

       

    • Initial Complaint

      Date:08/24/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Patio balcony post is rusted and rotted. Many many complaints have been made yet nothing has changed. Recently the main bolt has rusted off and the pole is now no longer connected to the base.

      Business Response

      Date: 08/30/2023

      Hello,

      Your complaint is being provided to the ***** of ********* for action.  Management does act at the direction of the ***** of *********.  Management will ensure that your complaint is provided to the ***** so that an update can be provided at the next board meeting regarding the *****'s intended action.  As Management acts at the direction of the *****, Management has no power to affect the outcome that you desire without the ***** of *********.  It is recommended that you contact your community association manager directly to find out the time and location of the next ***** meeting. 

      Respectfully

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am part of Yale ******************************* that is managed by The Management Trust. I pay $393 per month to support this association.My exterior fence is part of the Yale Estates Maintenance responsibility, and it is falling apart in multiple sections. I asked ************************************* via phone call and email on June 6 with one of the photos of the broken fence asking them to fix it (see attached). I was told they would schedule the repair.We are now approaching 3 months since this request and there is not repair or scheduling of the repair with an estimated completion date. In the last few weeks I have made repeated attempts to contact ****** and The Management Trust with no response at all. The company that I pay $393 per month to meet their service obligations is unresponsive such that my fence repairs that are their responsibility will likely never be completed.

      Business Response

      Date: 08/31/2022

      Hello,

      I've been in contact with **************************** and he has informed me that he has recently responded to you and apologized for the delay in getting back to you.  He stated that the homeowners association is conducting the fence repair in phases.  Either he or your new community association manager will follow up with you to verify which phase will result in the repair of your fence as it may be decided at the September 2022 board meeting.  

      I want to echo ******************************** apology to you; I hope you find this response to your concern satisfactory.  There should be no communication delays in the future concerning this matter.

      Respectfully,

      ***********************************, EVP

      The Management Trust

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