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Business Profile

Small Business Loans

Direct Funding Now
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company calls dozens of times every day. Will not remove numbers from the list even when told repeatedly

    Business Response

    Date: 05/16/2024

    Direct Funding Now takes "Do not contact" requests very seriously. I would recommend that you place your telephone number on the National Do Not Call registry.  If you have any further questions please feel free to contact: ******************************************

    Customer Answer

    Date: 05/17/2024

     I am on the do not call registry and update it when this happens, but this has not helped with these groups and goes in waves so now I'm getting them every day again despite saying STOP, STOP2END, etc.

    Business Response

    Date: 05/20/2024

    If you don't mind, I would like to do a deep analysis on your contact information to see if we are contacting you or if an outside agency is contacting you but using our name (Direct Funding Now). If you could email me at: ****************************************** and include your email and your phone number that is receiving these constant calls; I will let you know my findings. I will also make sure that these calls never come from our organization.

  • Initial Complaint

    Date:05/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone other than myself is using my name and great credit to obtain a loan in my name. I have tried stopping this through the telephone calls I am receiving but so far I have been unable to stop it. Therefore I am trying to see if the BBB can help me. See if you can get the response needed. Various individuals have tried contacting me and I would like it to cease and desist.

    Business Response

    Date: 05/16/2024

    We understand that someone is trying to obtain a loan by using your personal information. This does not have anything to with Direct Funding Now. We recommend that you place a freeze on all three consumer credit reporting agencies to prevent fraud. If you have any further questions please feel free to contact: ******************************************

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Direct Funding Now has called my cell phone three times in the past week. These calls were on August 2, 3, and 4, 2022. The calls contained an automated pre-recorded voice. My number is on the National Do Not Call Registry, We do not have any existing business relationship and they do not have my express written consent to call me. They have been notified and I am seeking a response from the company.

    Business Response

    Date: 11/21/2022

    ******,

         I am updating you about this complaint. We have settled this matter with **************. Can we close this case? Also, can you give me a call? I am trying to determine the best course of action with some reviews. We are confident they are not legitimate and want to know the best way to proceed.

    Customer Answer

    Date: 11/21/2022


    Better Business Bureau:

    The business and I have come to an amicable resolution to my complaint. Please remove my complaint from their business profile.

    *********************

     

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