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Business Profile

Smart Phone Software

Mobilityware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Phone Software.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already paid for NO ADS several years ago. MobilityWare has now added a monthly fee.. I have tried for months to get them to fix this problem. I am tired of not getting what I paid for. I have changed emails and my original email address I used to first start playing this game is no longer active. They replied to me in a chat to erase and redownload... I have over ****** played games, so I do not wish to do their wishes when it was "they" that changed what I already paid for. You can not play the bonus games without the subscription, the subscription I have already paid for. It is pure greed (in my opinion)... please contact them and have them restore my paid subscription. Thank you very much. My previous email was ***************** After 28 years, the forgotten password was ineligible for creating a new one because I never had 2 part verification. All I have asked for is MobilityWare to restore what I have paid for... the ability to continue playing the game ad free and the ability to play the bonus games.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non response from company to help with a product issue.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See Attachment.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received emails stating I had a prize, namely a cash prize. Yet in the app I couldnt find anything extra special or different from everyday in the app so I reached out to the company by way of email and explained the situation and also sent screenshots of the emails I received to show what I was referring to. The first email back I received was a vague one to five words response stating essentially I dont know I guess not I dont see anything for your account I dont know. So I again emailed for further clarification to which I got an even more vague I dunno type response which also had a thanks glad I could help ending which was untrue seeing as the employee in reference was extremely not helpful. Seeking what I whatever cash prize I have won seeing as I was given and still have proof of such and I emailed directly about said prize and tried to come to a conclusion which apparently could not be. Thank you.

Mobilityware is NOT a BBB Accredited Business.

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