We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Software Testing

Test Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed the contract and paid $2799 on February 23rd and had until March 9th to change my mind and not attend. On March 1st I decided I couldnt do the class schedule and requested a refund. Since that initial email, I have had to email several more times and all responses have been automated. Each says there is a ticket or someone will contact me or my request is being sent to the finance team or its been approved and my money is coming. No one contacts me. Just automated responses and no refund. the latest response was April 24th saying I would have my refund in 5-10 business days and still nothing. I was informed that California law requires them to return the money with 45 days of the refund request.

    Business Response

    Date: 05/20/2024

    Hello, your refund was processed on 04/05/2024 according to the agreements signed: $2799 - $250 Application fee QA Engineer - $250 Application fee Internship = $2299.
    For any questions don't hesitate to ask Support team using a chat on our website testpro.io

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: July 7th, 2022 The amount of money paid: $2799 Business commitment: To provide training that will guarantee employment withing 12 month after course completion.Nature of dispute: Refund request.Attempts to resolve the issue: TestPro was contacted via email requesting a refund. Unsuccessful. Email chain with a copy of potentially illegal contract are attached. Section C of the contract requires to meet conditions that potentially can't be met. For example, in order to get a refund it requires to conduct: "Two face-to-face or phone interviews with hiring manager per month during each of the 12 months after graduation or 12 onsitei nterviews in total."A condition that a student doesn't have any control over.Additionally, when refund was requested, TestPro requested information that was not described in this contract and impossible to meet, such as: "Screenshots of each application (at least 960 total for applications and at least 24 interview). On the screenshots should be visible info: dates, time, sender info, hr contacts, cover letters and responses." None of job applications provide this level of visibility. There is no way to tell who is HR contact for a specific application.Thus, conditions set by TestPro make it impossible to get a refund, which they guarantee if a student can't find a job withing 12 month after graduation.

    Business Response

    Date: 02/06/2024

    Hello, Nune. The refund policy was explained in the agreement from the beginning, and it is your responsibility to comply with it. Without proof, we cannot honor a money-back guarantee.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My friend recommended this company she told me how the testpro company promised her if any reason they will refund money so I start to interested how to trust them I start to take a course I didnt like it is because after 4 weeks they changed every session teacher and ****** wasnt clear understandable they are not paying attention your focusing and your work result so Many unsatisfied people over there anyway after that I found people communicated with them they finished course couldnt find a job didnt get refund money all this testpro company are scam they will take advantage of your trust and then never ask your number ignoring your massage and report directly through the email phone call useless I started to call my bank to open claim my bank to recommended to report outside of bank is because too late to open claim through the bank I say short words so many people especially immigrants people they are doing brainwash taking their money never answering their phone

    Business Response

    Date: 01/24/2024

    Dear *******,
    The refund policy is stated in your contract, along with the rules for the money-back guarantee program. Please ensure you submit a proper request with all the proofs listed in the document.
    We dont have any Support team members available by phone, only through Chat and Teams, as you would already know after completing the Orientation course. If you wish to purchase another course, feel free to call our Admission team at *****************.
    We have been rated as the Best QA Bootcamp in ******* for three consecutive years. Your statements do not align with this recognition.
    Best Regards, *******

    Customer Answer

    Date: 01/25/2024

    Ive talked with your team they were rude to me on the phone they want me retake a course forcing me to retake it I explained that why I dont want is because 170 people in classes and all Methode are not always has access very crowed and not easy understandable we are living 21 century not I dont want to waist my time and energy is because your class not effective even 50 pro cent 

  • Initial Complaint

    Date:06/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $100 refunded but not received to a closed MasterCard + $900 refunded but not previously received to a closed bankcard at Bank of the West. ~$1,000 refunded but not received to a PayPal account that are locked I should be refunded just out of common courtesy. They claim the refunds were were made April 16 22

  • Initial Complaint

    Date:06/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled into a QA Bootcamp about 3 weeks ago for ****. I also enrolled a ***** of mine for the same price.Over these last 3 weeks we've experienced very unprofessional service. Teachers calling out and canceling class. Being told not to ask questions during class by one teacher after being told were allowed to ask any and all questions cause we paid for the class. Teachers teaching the wrong class. So I have had enough and the website says after 30 days we cannot give a full refund. ive been tying to call and email and message them. They wont answer calls and tell me that because its after the 14days i cant get a refund when on their website it says 30 days. I Just want to get my money back at this point.

Test Pro is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.