Reviews

Review Details

• Review fromGater E

  Date: 06/03/2025

  2 stars

  Gater E

  Date: 06/03/2025

  Zero customer support after sale. Been trying to contact someone at their company now for a couple of weeks, including the salesman who sold me the system. No one responds to phone calls or emails or texts. I finally filled out a form on their website and got a form answer back, saying to give them a couple of days to get back to me. One technician was coaching me to pull dongle and do things that I'm not qualified to do. Bottom line is $47,000 later I have a system that's not running on its battery as it supposed to. I have zero battery back up and it was the entire reason I purchased the system.The lack of customer support after sale is phenomenally bad. They marked that everything is in house and that's not true. They subcontract most of the work. I don't even know who my Solar install company was but they never finished the job. When they were installing last year, they left a mess in my yard. They also left a stolen cell phone in my backyard, which the owner trace to my house and threatened me.
  

  Axia by Qcells

  Date: 06/15/2025

  ***** *** had previously tried contacting me when I was on vacation in late May and a sales *** who no longer works for us so she was not able to successfully reach anybody. I have since talked to ***** on 6/3/25 and she explained the problem she was having with her solar system. We scheduled our construction manager, ****, to go to her property on 6/11/25 and made solar system ***airs. Timeline of communication and. service visit with *****: 6/11/25 Construction Mgr, ***** went to ***** Ebys property and determined her solar dongle was offline and he made the ***airs to get her system properly working. 4/3/25 Contacted ***** asking if she is available for our service team to come and look at her solar system. She stated she was not at home and has been out of town a lot working on their parents property. 3/6/25 Project Coordinator, ******, contacted ***** via email asking her if she was able to access monitoring.2/18/25 Projector Coord, ******, contacted ***** via email to tell her we set up her solar monitoring.1/21/25 Project Coord Joy, contacted ***** via SMS asking if we could get a pic of her solar dongle so we can set up her solar monitoring.1/7/25 Project Coord, ***, contacted ***** asking her if she was able to connect her wifi to her solar system so we can set up solar monitoring.12/26/24 Project Coord, ***, sent email asking ***** if she was able to connect her wifi to her solar system so we can set up solar monitoring. 12/5/24 Project Coord, ***, sent email asking ***** if she was able to connect her wifi to her solar system so we can set up solar monitoring.11/26/25 Project Coord, ***, sent email asking ***** if she was able to connect her wifi to her solar system so we can set up solar monitoring.11/12/24 Project Coord, ***, sent email asking ***** if she was able to turn on her solar system.10/23/24 Permission to Operate (PTO) notification was sent to ***** along with instructions on how to turn her solar system on. Also sent a interconnection document that she needed to e-sign.10/7/24 Permission to Operate (PTO) application was sent to ***** and she completed it and sent it back.

• Review fromKourosh N

  Date: 05/26/2025

  1 star

  Kourosh N

  Date: 05/26/2025

  Stay away!This review is for contract and cancelation only. I signed a contract and payed $1,000 down payment. I realized that is too big a project for me and I cancelled in 2 days. In contract it says you can cancel before the start of project (Project planned to start in 3-4 month). I contacted the sales person **** ****** multiple times for refund. He kept saying he submitted to the finance department. After few weeks I got tired and filed a complaint to my credit card company. They are not answering to the ******************* either. I have to wait 45 days. I have already spent more than $1,000 on my time. These are not honest people. I dont know about the quality of their work but I dont trust them. You have other options.
  

  Axia by Qcells

  Date: 06/06/2025

  Hello *** **********, 

  I am the Customer Support Manager with ********************** and I received your complaint with the Better Business Bureau and will be responding to you here. I found the following dates and information:

  4/7/25: contract was signed with **** Silica with Hyperion Solar

  4/10/25: request to cancel was sent from ******* ********** to **** Silica with Hyperion. **** then sent the request to us on 4/10/25 to cancel and we did so on this date. 

  I have sent a message to **** ****** asking about your $1,000 deposit refund. I expect to hear back from **** next week and I will submit a new update as soon as I have an update from ****. 

  Best Regards ,

  **** *********

  Customer Support Manager

  **********************

• Review fromGem O

  Date: 04/12/2024

  1 star
  I gave a downpayment for my solar panels last January 27, 2024. It took Axia so long to have an ocular survey and develop a design for the panels. Design was sent to me last March 5 only. And this was the reason why HOA approval also took time. Both project coordinator and sales agent assured me that by March, we would already have the solar installed. Up until now (April 12), I am still waiting. They told me that they are waiting for my permits. It is very frustrating. What is worse is they respond one time with a very general answer and would refuse to reply to a follow up question. They would literally ghost customers. Agent and project coordinator are not supportive and will not give you the time of day to assure you that the project will happen. Yet when agent was still selling me this product, he assured me that he will be helping me all the way. I had solar installed by another company in my house before and it did not take this long. I should have believed the reviews I read about this company taking forever to install solar panels.

• Review fromNirav P

  Date: 06/26/2023

  5 stars

  Nirav P

  Date: 06/26/2023

  After researching many solar companies, I concluded that Axia by Qcells was the best decision since they are the direct-to-consumer division of Qcells, the largest residential solar panel manufacturer providing solar panels to 1 in every 3 homes. Their panels are assembled right here in ***************** providing thousands of jobs. It also gives me the peace of mind that if there was a problem, the company will be here to support me with their strong warranty. The installation looks great and everything was done properly with attention to the details. Just prior to the installation, I changed my financing terms and a mistake was made on their side processing the change. Axia by Qcells did the right thing and corrected the situation. Other companies might have not been so responsive to do the right thing. That impressed me and speaks volumes about how I am going to be treated as customer in the future. I strongly recommend Axia by Qcells. Anyone thinking about going solar should get a proposal from them. Youll be happy you did
  

  Axia by Qcells

  Date: 07/03/2023

  Thank you for sharing your experience with Axia by Qcells! We take great pride in being the direct-to-consumer division of Qcells, providing high-quality solar panels and supporting thousands of jobs in *****************. We're thrilled that you had a great installation experience, and we'll continue to deliver exceptional service to our customers. Thank you for recommending us to anyone considering going solar we're here to provide them with a proposal and a satisfying solar journey. -The Axia Leadership Team