Complaints

This profile includes complaints for Pouch Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pouch Self Storage has 11 locations, listed below.

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  Pouch Self Storage

  6 Venture Ste 215 Irvine, CA 92618-7364

  
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  Pouch Self Storage

  1856 Cherry Ave Long Beach, CA 90806-5822

  
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  Pouch Self Storage

  1225 N East St Anaheim, CA 92805-1121

  
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  Pouch Self Storage

  2800 Roosevelt St Carlsbad, CA 92008-1619

  
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  Pouch Self Storage

  1885 Locust St Pasadena, CA 91107-3236

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store employee named ****** was cursing at ** multiple times disrespecting us as customers and I feel this person should not be working at this establishment when it comes to helping people I feel like he has mental issues that he needs to have worked out and is an end engagement to his employees

  

  Business Response

  Date: 11/06/2023

  After Reviewing ************ complaint, the video footage of the incident, and the written statements from the employees, ************ version of the incident appears to be incorrect.  ************ began this altercation stating that our employee was rude to him and his companion since he did not say anything to them when they came to the facility.  Although we have no sound to corroborate ************' accusation that our employee cursed at him, he is clearly the aggressor and since the incident several witnesses have also come forward and stated the same.  ************ threatened our employee numerous times during the incident.  ************ requested the employee "go outside and fight him" and that he with the "crypts" gang and kept reaching in his pants for something that the employees feared was a firearm.  ************ was asked to leave repeatedly after closing out his account but he continued to verbally assault our employee and approach our work station as if to come behind the counter to attack our employee.  Another employee had to stop him from doing so.  He told the employee that he "would be back for him" and that "he knows who his b**** is" and "they will get theirs". 
  

  Given the verbal assault that our employee endured during this situation, we feel his actions and words were clear and justified.  He and our other employee asked ************ to leave numerous times but he did not.  The female that was with ************ had to eventually push him out the door to leave.