Reviews

This profile includes reviews for StorAmerica Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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StorAmerica Management has 51 locations, listed below.

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  StorAmerica Management

  2042 Business Center Dr Ste 100 Irvine, CA 92612-1133

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  StorAmerica Management

  20321 S Susana Rd East Rancho Dominguez, CA 90221-5723

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  StorAmerica Management

  9660 Arlington Ave Riverside, CA 92503

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  StorAmerica Management

  201 S El Camino Real Encinitas, CA 92024

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  StorAmerica Management

  1825 Service Court Rd Riverside, CA 92507

Review Details

• Review fromCecelia L

  Date: 07/20/2024

  1 star
  What a joke of a company. They are horrible on the phone and they had to give us a refund because we never even got access to our storage. We got no key. No gate code. We never got ahold of the storage. We have gone multiple times to the physical storage office and NO ONE is ever there. I have picture proof because it is ridiculous. We went to a whole different storage facility that is way better and can actually be in there office when they say they will be.

• Review fromLinda G

  Date: 06/26/2024

  1 star
  Had horrible problem with rodent in my 3 storages. Told April about it, and she gave me the forms for the insurance. It took me months to go thru my stuff, I had 3. 10x2os. I called to have the forms emailed to me again as I couldnt find the ones she gave me and she said that she cant send out. She said I could pick them up the next week. When she returned to work she called me and said that I didn't reach out to my higher up and it will take us some time to go ahead and take I will take them . We will need some time to go ahead and go through the ***tairs move out box . While I'm waiting for my higher *** to get back to me about the approval for having you over the forms, I will be doing that ( was her message on my voice mail) was her message. So basically they are with holding the documents from me. By law you have over a year to file your claim. So watch your items so you dont get damage they do not help with insurance.. And their management does not provide an ethical nor professional business practice

• Review fromKenneth C

  Date: 07/05/2023

  1 star

  Kenneth C

  Date: 07/05/2023

  One star Lol there should be **** stars. Stay away and save yourself the agony. This place is absolutely horrible. When I first signed a contract my rent was around 130 a month its currently 184. They charge fees on top of fees on top of fees. Manager ***** will stalk you and call everyday every hour. I finally had to threaten to repot him to the authorities for harassment. It you are late they file a lien against the contents of your storage the call you every hour or email or robo calls. Personally. Its borderline extortion. Im a month and 5 days late currently and from 130 a month Im being charged almost $500.00 of they are treating to auction my stuff off in 12 days. Im paying the bill but I have asked for copy of all my records to date and moving my stuff to a reputable storage facility. Im reporting the business To the Better Business Bureau and any agency that govern storage facilities,. I will also be filing a lawsuit in Riverside County against this company, Like I said, stay far far far away, unless you want to be stocked, harassed, and extorted,.************************************* 07/05/2023

  StorAmerica Management

  Date: 07/06/2023

  Dear *******,As you know, your account has been constantly delinquent. We have reviewed the communication logs, and your claim that you were contacted every day and every hour is completely false. In fact, our staff went above and beyond to help you, and your response was Ill pay when I pay. Our prices and increases are very reasonable for the self storage industry. Likewise, the lien and auction sale you refer to is the remedy provided to all self storage operators per the California Self Storage Facilities Act for delinquent accounts like yours. In addition to disputing your defamatory and false statements, we also want to point out that while you purportedly lament the price increasing since you first became a tenant, your account was in fact delinquent from the very beginning. Therefore, you were delinquent under the old rent amount as well. We wish you well in your future self storage endeavors.Regards,Management.

• Review fromValerie S

  Date: 11/22/2022

  1 star
  Worst customer service! They don't know how to do business professionally, very tacky and they charged to much and prove gouging they signed me up at ***** a month then they fired the lady that signed me up then they raised my rent not every three months like they said but every two weeks!!! They took too much money I have proof that I've been paying every time on time. Raising the rent to almost 300. A month for a 10x10 and now they won't tell me if we got broken into.

• Review fromAbreanna M

  Date: 09/26/2022

  1 star

  Abreanna M

  Date: 09/26/2022

  Worse experience. I rented my unit on Saturday at StoreAmerica in Avondale and was going to move in on Sunday . I rented movers to move into my unit, so I had a whole moving truck filled with my belongings and when we went to the unit we could not gain access inside the facility. The lady in the office gave us the wrong code to get into the gates. We tried 5 different times to get in and nothing worked. So there I was with a whole moving truck and no where to go. So I had to rent another unit somewhere else. And I had to pay my movers for an extra two hours because I had a hard time trying find another unit that was open on a Sunday. I expect the facility to hold up their end of my contract, and refund me my money and pay for the inconvenience with my movers. The office for this storage is closed on Sundays and they do not offer customer service support for this type of situation. Maybe I should have checked the code the day I rented the unit but I expected the company to fullfill their duties and know what they are doing, I shouldn't have to double check their work especially for a new facility.They will not refund my money and they will not accept liability on their end! So if you live in the area I don't recommend this storage facility.

  Abreanna M

  Date: 09/27/2022

  I have a video of me and my husband trying to get into the facility and the gate would not open. The message on the key pad kept stating access denied. When I spoke to the store manager he was very rude and he kept stating it could've been an electrical problem with the gate but their were other residents inside the gate moving as well. So I know for sure my code was given to us incorrectly and it was the employees fault. I never step foot inside my unit and my personal lock is not even on my unit. The only time I was on the property was the day I rented my unit and the employee was showing us how big it was before I signed the lease. So I don't understand why they won't refund my money if I never place any of my belongings inside the unit or ever step inside the unit after I signed the lease.

  StorAmerica Management

  Date: 10/03/2022

  We apologize for the inconvenience this may have caused. It has been brought up to our attention that a staff member recently reached out to you and has assisted you regarding this matter. We appreciate you considering StorAmerica Avondale for your storage needs. If you have any further questions please feel free to contact our staff at StorAmerica Avondale. Thank you,Management.