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Business Profile

Storage

Storage West - Irvine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Storage Company informed me that the storage unit was broken into. They stopped communicating with me, they refused to send me pictures and they stopped billing me in March 2023. Suddenly, in August 2023; They sued me and sent me a bill. I was shocked. They dropped the lawsuit after I questioned them about the break-in and disregard and their attorney stated that they were just going to pick through my things, what they wanted. It was very sinister. The value of my storage unit is about $350,000.00 with 90 percent of brand new merchandise. I tried to make a police report but the police officer seemed involved. He refused to make the report and accused me of breaking into the unit by phone. Considering the thefts in *********** that were on the news about the stealing of merchandise; It seems as though my storage unit was a target. But whatever it is-it is intentional. The security camera points directly into my storage unit. ********* refused to provide me with footage. I think the police were involved in the robbery, not as officers but as people with the storage unit owners. I am not sure what is going on. But my blood paid for everything in that storage unit, literally. This robbery appears to have been staged.A few days before this happened I legally blocked an auction. This storage also contained, my identity, literary pending publishings and evidences and confidential documents to federal cases.Upon visiting my storage unit before leaving the country; I looked up and a police cruiser with two white male officers were just staring into my storage unit as I was in there. I do not know what they were doing inside of a storage facility cruising around, I did not hear anything; I looked up and they were just there with sinister smiles and staring at me and the contents of my unit in Feb 2022; They had been scoping out my storage unit since I moved in. ********* refused to complete a police report. I have not been to ********** in 2 years.

Storage West - Irvine is NOT a BBB Accredited Business.

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