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Business Profile

Student Loan Services

National Student Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have yet to receive my osap money it has been months . I am a studnt ani do not work , this has affected my way of living because I am unable to pay for rent or has to get me to school . Every time I call they never are able to give me a response that will help . Or one day they will say something and next time I call its a completely different rponse . And honestly the workers show a great lack of compassion . For example they told j need to update my baking information, great I did that and sent them all the info . I called last week September 16 and they told me next week Friday you will have your money . I call Thursday September 21st and they told me they havent yet processed it . I asked why since you have the information. They honestly just told me i dont know . But when it gets process its a week process untill you get your money . HOW FRUSTRATING IS IT AS A STUDENT WHO DOESNT HAVE INCOME TO HERE A PROGRAM THAT IS MEANT TO HELP STUDENTS DELAY YOUR SOURCE OF INCOME ITS BEEN 2 months now !!!! How am I going to drive to school or pay rent or get groceries ????? And again the workers show no sense of urgency or compassion . I wish the national student loans left osap alone like how it was before because osap was way better and communicating with students and updating students and getting students they funds on a timely bases . But national students loans department could care less .

  • Initial Complaint

    Date:03/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to obtain payment history in a timely manner. Request was put in 3/1/23 and they are unable to tell me when they will be able to provide this information. I am unable to reapply for my student loan forgiveness program due to not being able to prove that my loans have been repaid.

  • Initial Complaint

    Date:10/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back In January 2022 I had called National Student Loan to correct the error delinquencies on my credit bureau from the beginning of 2020. They said it will be removed but 9months later it is still showing up. It is affecting my life tremendously as I cannot apply for anything. It's not just one error, there are multiple mistaken delinquencies showing up on Equifax. NSLS had Covid-19 debt relief program. I attached my payment history and the missed payments due to error from the Covid-19 student relief. See also links for debt relief for students in repayment in 2020.https://www.cbc.ca/news/politics/covid-19-coronavirus-pandemic-student-loans-1.5502179 https://www.******.ca/en/employment-social-development/programs/******-student-loans-grants/reports/cslp-annual-2020-2021.html

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