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Business Profile

Tech Support

Live PC Help LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transaction was 5/11/2024. It was for 72$ that was fraudulently said to be for 12 months of Amazon Prime memborship when I was setting up a ******* that I had just purchased from Amazon Prime. When I called the next day to Amazon, they knew nothing of anything like what was being said by me or the # I was directed to call off my ******* to set it up. When I researched the Company and found a phone # they still maintained they used the funds for Amazon. When I had no luck with the real Amazon to cover the phishing scams fee that I paid on my debit card. they informed me they were not the "actual AMAZON", and that they would come avter me for harrassment. I had to close my account, acquire a new debit card and now all of my autopays have to be reset after the 5-7 days I have to wait for my new debit card.

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: July 6,2023. Amount paid: ****** Software to prevent "hackers"Scammed my 91 y/o mother My Mother received an email stating her accounts had been hacked. She called the phone number in the email and was talked into buying software. We cannot find any new software loaded on her computer. I called Live PC Help stating my Mom had been scammed and to get the issue resolved. I was told she would get a full refund. We had *********** credit card company dispute the charges, Now Live PC Help is calling my mom up to 6 times a day demanding payment and threatening to take legal action against my Mom

  • Initial Complaint

    Date:09/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint for my 90 year old mother who was scammed $499.99 for something she had no idea of what it was for. She thought they were unlocking some files on her iPad that were preventing her from accessing on line banking apps. She agreed to pay, but they did nothing, except to help her fill out an electronic check.

Live PC Help LLC is NOT a BBB Accredited Business.

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