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Business Profile

Tech Support

Runner Boys

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of the Transaction: April 11, 2023 -Amount of Money Paid: $440.00 -Service Provided: MacBook Pro screen repair as per Invoice #***** -Nature of the Dispute:Subpar repair service leading to a 'spotlight effect' on the screen, affecting the device's usability.Lack of a transparent warranty policy, with a 6-month vendor warranty only disclosed after complaints.-Repeated communication attempts ignored, with calls acknowledged only when a different phone number was used, suggesting avoidance.-Resolution Attempts: Multiple attempts to communicate with Runner Boys to resolve the issue were made, but they were either ignored or responded to unprofessionally, with no effective resolution provided.-Order/Account Number: Invoice #***** On April 11, 2023, I paid Runner Boys $440 for a MacBook Pro screen repair (Invoice #*****). Post-repair, on April 18, 2023, I reported a 'spotlight effect' via text, mistakenly described as 'restarting' due to the screen intermittently going black. This was not a new or separate issue but directly related to the repair quality. Despite immediate and repeated communication attempts, including on May 15 and June 20, my concerns were met with dismissive and unprofessional responses. Only after calling from a different number did I receive acknowledgment, suggesting a deliberate avoidance of my complaints.Runner Boys later informed me of a 6-month warranty, not initially disclosed, complicating the resolution process. Their suggestion to bring in the device again was unfeasible without a guarantee of resolution, considering their track record and my demanding schedule. The ongoing problems severely impacted the device's functionality and my professional work.Please help addressing the substandard repair and lack of transparency. The inadequate response and failure to uphold basic customer service standards have left me prepared to escalate this matter and hope others don't go through the same experience i did.

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my laptop off for repair over two months ago. Since they I have called and called for updates with promises that they will call me back and let me know the status and when it could be picked up.They have no stopped going to the location and are no longer answering phone calls. I want my laptop back but am not unable to reach the owner.

Runner Boys is NOT a BBB Accredited Business.

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