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Business Profile

TV Home Shopping

Fluidity Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product,which is a ballet inspired barre exercise mechanism, has a defect. The hinges on the mechanism is not functioning properly. Therefore, I would like to request a refund of the barre and the online classes to which I subscribed. Without the barre, the online classes are not useful.

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the fluidity fitness barre about 28 days ago, along with the machine I added 1yr online classes and a tablet holder for an additional $200. 1 week later I receive the machine, no instruction on how to log into the classes or tablet holder. Through out all this time I have reached out to them via phone calls and left voice mails, e-mail, and message. No response, despite calling during their contact the fluidity team, response within 24 hours. Ive read negative reviews about this company after the fact but its important for a place this like to stop the false advertising and careless customer service, at this point this isnt buyers regret as these people stole from me and refuse to contact me to resolve this issue and I need answers.Any way you can help I would truly appreciate it.Thank you

Fluidity Fitness is NOT a BBB Accredited Business.

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