We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vaporizers

Select Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the document I upload I tried to buy online the item on the picture, the to check out I filled all my bank account with deliver $50.00 dollar and new window pop up and asked me to upload my Driving license to be illegible. I think about it there are problems to spam so I called the number and I told him how it is dangerous to give all my information and He said without take a picture we can not sell and I told him again I do not want please cancel it. I tried to delete my bank account but the system not allow me. after a week I figure out this company took my money without anything delivered or without my permeation. This is the same stealing some one money without any service or his permeation, so would you help me to refund my money and this practice is dangerous and criminal in ***. God knows how many citizen lost their money on this way I have hope to refund my money and to stop this kinds of experiences Thank you

    Business Response

    Date: 11/28/2023

    Dear ****,


    Thanks for reaching out. Select Vape has been in business since 2013 and has catered to over *******+ customers worldwide. We are a online retailer for Vape and Tobacco Products. Due to FEDERAL LAW we are required to have a age verification service on our website that confirms our customers are over the age of 21+. Typically when you checkout on our website the age verification service can verify your information just by using your date of birth, and billing address. Sometimes when the system cannot verify a customers information it will require you to upload a photo of your ID so the THIRD PARTY age verification service (Agechecker.net) can verify your identity. Please understand that we do NOT have access to your photo ID, or collect any personal data. Furthur more i have looked into our order history and do not show ANY orders placed under your name or address. The screen shot you provided is nothing more than a marketing email that offered you a coupon code. Do you have any evidence you can provide that shows that you purchased something on our website? Bank statement, Order confirmation, anything? I do not see any orders from you. Sounds like there is some sort of BIG misunderstanding here. Have you tried calling us to discuss the matter? Accusing our company of stealing your personal information and/or funds is a pretty big deal. We have been in business for over 10+ years and have never had anyone accuse us of stealing money or personal information. Would love to discuss the matter in detail with you so we can get this obvious misunderstanding cleared up. Can you please provide your phone number or contact information? Thanks - **** (Select Vape Manager)

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was August 9 of 2022. I purchased a three pack of elf bars. The website states it is $49, but doesn’t give any information in regards to the shipping fee. I read all of their terms and conditions with nothing stated in there. I woke up this morning with a pending charge of $69. The Vape weighs 53g times 3 vapes. I have no idea how this equals a $20 shipping fee. I have tried calling the company with no answers. As well as sending an email. I don’t do business with people who try to get the upper hand. I want my order canceled and a refund processed.

    Business Response

    Date: 08/10/2022

    All online vape vendors are now required to use private shipping carriers ever since the "PACT ACT" has gone into affect. This makes it so all vapor products have to be shipped with adult signature and we CANNOT use the major carriers like ***, ****, or *****. Shipping costs and adult signature for private carriers is about 5X the cost of traditional carriers which explains the price increase. We actually lose $2 on every shipment that leaves our facility. You called our customer service line and a warehouse representative spoke with you on the phone explaining the situation and confirmed we would be happy to process a refund. You emailed this morning and our team has now responses to that email (within the same business day). Our shipping costs are displayed in multiple locations on our website (please see screen shots attached) and you CANNOT proceed to checkout on our website with out choosing and viewing the shipping cost. Our system does not allow you to finish a order without viewing the shipping cost. Your refund has been issued. Thanks

     

Select Vape is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.