We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Manufacturers

Bandai Namco Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Manufacturers.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** has referred me to bandai for support on current services but bandai refuses to comminicate with me on the issue or attempt to work with me. I have no doubt that if I could speak to a real person, a resolution could be reached.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint for their mobiel game dragon ball legends. I have been wrongfully banned again simply because my wi-fi *****. I know this but it doesn't make it any better when one of my favorite mobile games bans me because of it. I have been playing since it has been released and my old account was banned for this exact reason. I have spent so many hours on this game, but it is so anti-consumer to permenately ban people simply over the fact that I have bad wi-fi. I have tried to improve my wi-fi as well, but nothing works. I have contacted them and they can't even disclose the information to me. It is beyond unfair to have all that time stripped away from me because of something that is out of my control. They didn't even give me a warning just straight up banned me. This is unjustifiable and I deserve to have my account restored back to its original state.

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************************************************** ************************************************************************ Bandai Namco is working with racist consultants called ***************** Sweet ******** engaged in targeted harassment against a ********* person.It shows that *************** founders are consulting on the game. this is problematic

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fix your credit card processing.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is I've spent 5 years having to deal with the greedy company, they ask us to support a game that could have potentially been a truly great game however they've allowed one too many things to happen and I can no longer sit by and allow these things to go on. The game crashes like crazy, you can't even go to certain areas with the game game crashing, you literally have to start a whole new game just for anything to work properly, they've allowed cheaters and modders to run rampant and be completely oblivious to anything, in a single match people find all sorts of ways to cheat, spamming jutsu that's not for a specific class, using secret techniques to soon, we have to go out of our way to report this kind of thing and they don't listen, I've lost my account because of this issue and instead of handling it or fixing the servers they would rather be complacent in the things that go on on this games. The game is called ****** to Boruto: Shinobi Strikers, one of their best games but they are not doing their part in making it the greatest game it could be. What you'll see in the pick is a pic of they game crashing

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to make a purchase using their online store portal for the Collector's edition of Tekken 8. Currently, the only way to obtain the collector's edition is to purchase directly from the Bandai Namco online store. Currently, I am receiving an error code when attempting to complete my purchase. I contacted support who have continuously stated that it is a payment authorization issue and to contact my bank. I contacted my bank who stated they never once received a pending transaction request. Support has informed me that my account had a soft lock on it and to try again in 72 hours. I tried this and to no surprise, the error continued. They stated to create a new account and try a different browser, to which I did and still received an error code. Support has stated they have escalated the issue, but it does not appear to be the case. I have found reports online that the same exact error code was happening to a prior release for the collector's edition of ***** Ring and Armored core VI. I would not mind purchasing it at any other retailer, but the collector's edition is exclusive to Bandai Namco's online store. Attached are the many times I've contacted customer support and received nothing but a run around.

  • Initial Complaint

    Date:11/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently back in September pre order boruto x naruto storm connections for the ps5 an when I gave my brother the game the pre order bonus wasn't in the case as it was supposed to be I would like the pre order bonus that I paid fully to get

  • Initial Complaint

    Date:11/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I woke up this morning to a message telling me my account was banned due to a terms of service violation, Which I find increadibly odd considering I only log in to do my dailies (completing small challenges), then I log off. Only to be told I violated the terms of service. This is alarming because I don't mod the game (Using Cheat tools), I've never shared my account (Due account stealing and reselling), I don't close the game in a match to avoid losing RP (The reputation points that allows a person to rank ** in pvp), I've charged back a few times which was approved by ****** play them selves due to being within reason (This has to be approved by ****** play before it can be allowed, Only if they deem it a just charge back, which they where). And for all my back up information I am logged into all the backup data options they direct us to use. This ban is 100% unjust, and even worse they refuse to answer as to why, and they refuse to rectify it. This is especially unfair seeing my account was banned, but the 5 people who have been cheating in pvp for 3 years are still playing the game. My account ID is *************

  • Initial Complaint

    Date:11/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bandai Namco are posting fake exclusive ads for Tekken 8 on their ******** page. The game is listed as "Only on PS5" yet it is also coming out for the Xbox Series consoles as well as PC. They are intentionally lying about the game being a PS5 exclusive which will mislead menu consumers. Change these ads to say they are coming out for ALL these systems and not "Only on PS5.L

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dragon ************* battle is a predatory game with a Gameble like system. While most games have a ****** like system for cosmetic items this game has them for in game advantages. Im an adult an only spent $55 plus **** of in game coins to not get their advertised prize. $45 USD = 150 in game coins ON SALE. Had I used real currency it would have been $585 just to be wasted. Not even AAA pull this stunt. This is a huge problem if children were to be doing this. This leads to future fraud and a gambling addiction. I hope there is a law later down the road that prevents systems like this from being used in games. Systems like that only belong in casinos

Bandai Namco Entertainment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.