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Average of 893 Customer Reviews
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Review fromJudy s
Date: 05/20/2025
5 starsJudy s
Date: 05/20/2025
I really like taking the probiotic for four years now and like the results
iHerb LLC
Date: 05/21/2025
Dear Valued Customer,We are glad that you found a probiotic which has made a positive impact on your quality of life!Thank you for writing a review of your experience and we wish you the best of health.Review fromKathy C
Date: 05/17/2025
1 starKathy C
Date: 05/17/2025
My order was delivered to the wrong address. There is no phone number to contact this organization so I tried to fill out a form to request a refund. I also wanted to complain, but was unable to do so on their website. In my view, this is a very bad customer service and a security issue since the product went to someone else and they are likely not to return it. The product has my name and my address and personal information. I am very concerned about security issues with this mis-delivered package. I am very disappointed that there is no way to contact ***************** It was extremely difficult to find a way to send them an email request for a refund on a mis-delivered order. I will not use this company again.iHerb LLC
Date: 05/19/2025
Dear Valued Customer,We are sorry for the delivery issue you mentioned in your review and want to help. What issues were your encountering when trying to contact our Customer Support team through our website?You may also provide the order number in an updated version of this review and we will gladly expedite this matter.Again, we are sorry for this experience and are standing by to help.Review fromSaul E
Date: 05/10/2025
5 starsSaul E
Date: 05/10/2025
Great place to buy things! Stock is varied and easy to find. **************** helped me, was nice, quick to reply, and got the problem ******** arrived quickly and was well packed.Great prices and deals (My order was $109. Checked in 2 other popular places online (with great prices also) and the lowest one was $157)The only bad thing is that they didn't offer me coffee. (Okay, maybe next time) ??iHerb LLC
Date: 05/13/2025
Dear Valued Customer,We appreciate you taking the time to leave a review of your experiences with us!We hope you decide to visit our store again sometime soon and wish you the best of health.Review fromMichael G
Date: 04/30/2025
1 starMichael G
Date: 04/30/2025
Website was throwing error messages when I attempted to cancel for a few items that were never delivered. The items are two days late. iHerb shipped with a carrier that lost or damaged the package and will not provide an update. iHerb will not refund my money nor cancel my order. I would have never purchased the items if I knew that the packages would not be delivered within a reasonable period of time.iHerb LLC
Date: 05/01/2025
Dear Valued Customer,We are sorry for any issues and can see that there was a carrier delay beyond our control. However, your order is due to be delivered soon. Please contact the carrier as they will have the latest status of your order's delivery.Should the order not be delivered by the end of the day on 5/02/2025, please contact our Customer Support team who will gladly assist you further.Review fromChristine D
Date: 04/13/2025
2 starsChristine D
Date: 04/13/2025
I have some problems with the web site... I was away for awhile from a stroke so I thought that was the problem, and then I thought it was my computer. Got a few notifications from safari that my password on iherb was seen on the dark web. I use my fingerprint autofill on my computer but today it would not work. I have problems when browsing for products. pages speed up, slow down, or freeze. I have been a long time customer.and happy. but today I had to request a new link to get back in. things are different since my stroke but I don't think it is me...but if you could check your website for ease of use , I am not speedy ******** on the internet but I had to work hard to get this order in all day. Thank you, *********iHerb LLC
Date: 04/15/2025
Dear Valued Customer,We sincerely apologize for what you have reported regarding the sites performance. We are actively working to enhance every aspect of the shopping experience, this includes page load times and performance.If you ever need any assistance, please go to our **************** page and select 'Write a message'. After submitting your request, please allow a few hours for a trained agent to assist you further.We hope you decide to shop with us again in the future and wish you the best of health.Review fromJoyce G
Date: 04/01/2025
1 starJoyce G
Date: 04/01/2025
My debit card has been hacked twice now by this company and I have never ordered from them. I don't know how they keep getting my replacement cards to do fraudulent changed. This has become a huge problem and I want to have oy stopped!!!!! Luckily I am notified that fraud is someone my card made I can at least dispute rhe charges l beedebrhis ro srop WeiHerb LLC
Date: 04/02/2025
Dear Valued Customer,We are sorry to hear of this issue and promise we are not doing this. You have taken some corrective action by notifying your bank or card issuer but we suggest making changes on any site or any other avenue of which your personal information may be compromised.Please feel free to contact our Customer Support team and provide information such as the last 4 digits of the card used, the charge amount, the date of the order, etc. and we may be able to investigate further. However, working with your bank and card issuer would be the best way to proceed.We are standing by to help if needed and, again, apologize for this inconvenience.Review fromKathy M.
Date: 03/27/2025
1 starKathy M.
Date: 03/27/2025
The website is practically unusable - it is so packed with irrelevant products that I can barely load it on my tablet! I searched for vit. E supplements - got ***** products!!!!! Only about 10 were REALLY vit. E supplements - the rest were completely irrelevant and they mixed them all up so I had to comb through all the c*** they want me to see to get to what I searched for! Used to be a decent place to buy supplements, now it is as difficult as ******. Why businesses WANT to make your buying experience so difficult is beyond me. I get so annoyed I go elsewhere whenever I can.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,We are sorry for any frustrating experience and are working to enhance every aspect of the search feature. However, we also recommend using our official iHerb app to get the optimized shopping experience and not a tablet.We hope you decide to shop with us in the future and please don't hesitate to contact our Customer Support team should you need any assistance.Review fromRuth T
Date: 03/27/2025
5 starsRuth T
Date: 03/27/2025
Nobody can beat Iherb quality and price. Quick delivery and easy ordering. I trust Iherb 100%. I feel safe with my information too.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,Thank you for taking the time to leave a review of your experience with us and we hope that you decide to shop with us again in the near future!Review fromJohn B
Date: 03/18/2025
1 starJohn B
Date: 03/18/2025
I received the wrong products in my recent iherb order and it seems impossible to get in contact with iherb. I'm very frustrated.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,We are sorry to hear of any issues and would love to help. However, the email associated with this review placed their last order in 2016. Did you use a different account to shop with us recently?Please contact our Customer Support team by going to our **************** page and selecting 'Write a message'. After completing the form, please allow a few hours for one of our expert agents to respond.If you placed your order as a guest, this short help article will instruct you on how to get in touch with our Customer Support team: ******************************************************************************************************************************** We are standing by to help and hope to hear from you soon.Review fromDanita R
Date: 03/17/2025
1 starDanita R
Date: 03/17/2025
I ordered a product over a week ago and didnt receive the product. I have sent several emails about this issue and no support. I ask for a refund so that I can purchase the product on another site but I was denied a refund.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,We sincerely apologize for this experience and, after further investigation, see that the carrier actually misrouted your order by mistake. This is a rare occurrence and we actively work with our shipping partners to ensure they avoid instances like this in the future.We can see, however, that we were able to provide a full refund for your order on 3/18/2025. Our Customer Support team also provided a 25% off discount code for your next order to show you how much we care.Please don't hesitate to contact our Customer Support team should you have any further questions or concern and we hope you decide to give us another chance in the future.
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