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Business Profile

Waterproofing Materials

Liquipel
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered what I was led to believe was a Simple screen cover with a $200 replacement guarantee. After I checked out there was a label created, never printed or sent to ***** I received an email from a company called Liquipel, in which I did not order from. ******* carries Simple covers, in which Liquipel has duplicated and also scams people out of thinking they are ordering the same, guaranteed product. Not only do they not send the product, but there is also no guarantee.

    Business Response

    Date: 01/31/2024

    We are investigating this claim and will formally respond soon.

    Customer Answer

    Date: 01/31/2024

    I still have not received the items ordered, or any type of refund. There isn't a working customer service number or email to even address the situation directly with the company. I believe this person or supposed business is just a scam to get people to enter their personal information. I would like my money refunded and this to be investigated do other people don't end up in the same situation. 

    Sincerely, 

    **********************;

    Business Response

    Date: 03/13/2024

    Dear ***************,

    Liquipel is the supplier of the Simple products to ******** Your order was placed online, so we ordinarily ship the product directly to you without participation by ******** Unfortunately, we missed your order somewhere along the way, so it did not get shipped. Please be advised that we are issuing an immediate refund for your purchase. It will go out in today's mail, and you should be receiving it soon.

    Most sincerely,

    Liquipel

  • Initial Complaint

    Date:07/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not honor the $100 warranty. I've been given the run around for over a month. This company is committing fraud.

    Business Response

    Date: 01/26/2024

    Thank you for bringing this to my attention. I have been unaware of this complaint until now. We do of course honor all legitimate claims. I will review this matter with our *************************** and take appropriate action ASAP.

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