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Business Profile

Weight Reduction Physician

LindoraClinic

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Reduction Physician.

Complaints

This profile includes complaints for LindoraClinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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LindoraClinic has 38 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted the Request to Cancel Form to a Lindora branch office on 9/12/24 to cancel my program at the end of the one year contract, which was 10/31/24. I spoke to ********* at the branch on 11/4/25 because I was charged an additional $139 on 11/2/24. ********* confirmed that she had my cancellation form, and the last payment was to be on 10/1/24. Unfortunately, she was not able to reverse the over payment transaction that took place on 11/2/24, but she would inform her ********** addition to the above, I have tried several times to speak to someone at the corporate office, but they are not accepting calls or responding to messages. I called on 11/4/24 three times, and I left a message on the first call. In addition, I emailed on 11/3 from their website. I also emailed from my personal email on 11/4/24. I have not gotten any response. I feel strongly that no one will ever respond because I emailed Lindoras corporate office also on 9/3/24 and 9/11/24 to get the cancellation forms. No on ever responded. I am concerned that they will continue to take money from my account. I am seeking assistance from my bank, as well.

    • Initial Complaint

      Date:05/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 9 boxes of Very Very Vanilla pudding mix on March 24.2024.,My order was confirmed but as of today, May 25, 2024 it has not arrived. I have called **************** several times for over a week but no one is calling me back. I have sent emails but they come back undeliverable. I even called a clinic to make sure you are still in business. If you are out of stock I expect an email telling me this. If you no longer carry this item, I expect a phone call or email telling me this plus a refund.I have never had such a long wait for any items I have ordered on line.Please get back to me ASAP.***************************** Liz3456@ me.com ************* Contact information ************** Shipping address ***************************** *************************************************************************************** ?*************** Shipping method Standard Payment method **** ending with 6043 - $133.56 Billing address ***************************** *************************************************************************************** ?***************

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2023 I sent 3 emails to company and called company several times in attempt to cancel. The company has continued to ignore my requests, emails and phone calls. they have continued to charge me $169 since January 2023. I am requesting that my membership be cancelled and a refund of $2704.00

    • Initial Complaint

      Date:04/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just found out Im pregnant and have 7 skinny shots that I purchased that I cannot use. I requested a refund since I will not be able to use them for the next year but manager refused. I have also turned in my doctors note on my pregnancy with them in March.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my monthly $159.00 automatic membership charge for several weeks. I have contacted the local ******** office by phone on December 20, 2023 and on December 26, 2023. I spoke to ****** who told me that "there has been some kind of glitch" and that someone named '******* would email me." I also left a message on corporate Lindora's customer service voice mail at **************************** about this issue and the difficulty I am having canceling.

    • Initial Complaint

      Date:08/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contract with Lindora does not allow for any way out of the annual membership. The services are rigid and the hours of operations did not work out once I started a new job. I called to ask if there was anything we could do to adjust the monthly membership fee since I would not be using the services at all from August 2022 - March 2023. They told me in one month that I could downgrade to the lowest price plan, but that I still was required to pay for the entire membership. Shame on me for signing the agreement without more review.But, what really is annoying is that they make it difficult to downgrade the plan and told me that I had to come into the location in person to sign a new agreement. I asked if we could do it over email since I would have to take off from work to sign the form. She said she would ask when we got closer to the eligible date. Also, she could not give me information on how to completely end the membership so it did not renew in March. Also, concerning to me. This has now become a very stressful situation for me since I don't want to pay anymore for their services. Also, I was concerned about the weight loss program with them. They require you to come in 5 days a week for weigh ins and vitamin B shot. I was told by another doctor that is way too much vitamin B.

    LindoraClinic is NOT a BBB Accredited Business.

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