Complaints
This profile includes complaints for Blankstyle.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bait and switch. I was ordering shorts. I carefully reviewed the order and total (shipping was $9.95) before hitting 'place order'. When the conformation came , they charged me $29.85 for shipping. I called them right away, during their business hours- phone # is a ruse. No one answers and no way to leave a message.
Business Response
Date: 08/08/2024
The customer experienced a site bug at checkout where the shipping cost went up during the checkout process. This should not happen and our team is currently correcting this issue so that it does not happen again in the future. I called the customer to explain the bug that she experienced, corrected the order and resolved the issue in a way that the customer was satisfied with. At this time the customer has been taken care of expeditiously and has my direct contact should any further concerns arise.Customer Answer
Date: 08/08/2024
See if I actually get the stuff as I was charged for itBusiness Response
Date: 08/13/2024
Just spoke with the customer and was able to confirm that all items from the order were delivered to her today and she is happy with the order and resolution.Customer Answer
Date: 08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order for the first time and went to check the order status which does not indicate shipped or fullfilled or anything. Shipping shows ***** when the website clearly states orders over 99 are free shipping. I started a chat and was told they ship from multiple locations so it won't be free shipping. It was all the same brand shirt and nothing on the invoice indicates it is shipping from multiple locations and if it hasn't shipped how can you say it is shipping from multiple locations. If you advertise free shipping over $100 it should be free shipping not advertise that and then makeup reasons to charge people shipping.Business Response
Date: 08/05/2024
No problem, we've already refunded you for 50% of the shipping fee, we'll go ahead and issue the refund for the remaining shipping fee.
I apologize there has been a mis-understanding of our free shipping policy, rest assured we'll have this resolved promptly.
Thank you
Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/31/2022 for some blank sweats zip hoodies and pants. upon receipt of the goods I realized that the sizing was inconsistent ie bottoms are extremely small in relation to the size ordered and tops are extremely large in relation to the size ordered. I called blankstyle the next day and was instructed to put in a defective goods claim online. When I tried doing so the website would not allow me to do so without pictures. Instead there was a return request processed with "store credit" as the repayment method and I do not want this. I was just to get a refund of purchase price. I then went ahead and ordered different sizing on 1/10/23 one set of both tops and bottoms figuring if these sizes were good I could then use the store credit. Well the sizing on the new set was more of the same. It has been a nightmare dealing with this company as it is obvious that they do not want to make it in any way easy to process returns. All I want is a refund of my total purchase price.Business Response
Date: 01/24/2023
On 1/10/23 the customer submitted a Return Request and requested a store credit. The customer note is provided below:
The sizes were so (defective) both tops and bottoms that the order is usable. I will accept a store credit to reorder but would appreciate consideration on the 5% restocking fee. Thank You.
At Blankstyle we take claims of Defectiveness very seriously and it is our goal to resolve these types of issues quickly via a Defective Goods Claim. In the event items are received as defective, we simply request a photo evidence of the defectiveness to document the defectiveness or show that the item is out of manufacturer specification and ultimately either refund at the customers request or have replacements shipped out at no additional cost to the customer. There are no restocking fees associated with Defective Claims, as defectiveness in items received is not a customer error, it is a ************** warehouse error that we are more than happy to resolve.
At this time the customer has two orders with ************** and has stated the same issue with both orders while refusing to provide any photo documentation of the defectiveness he is claiming. We are available by phone and instant chat Monday-Friday from 8am-5pm PST ************ if he had any further questions about the claims process. Cooperation from the customer is needed for us to properly resolve his claim, for he cannot claim items are defective without the necessary documentation or proof of said defectiveness. The proper way Defective Claims are resolved is by the customer providing photo evidence of the defectiveness so that we can refund/or provide replacements accordingly. We will continue to service the customer and try to collect the necessary information from him to process a Defective Goods Claim.
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