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Business Profile

Tire Manufacturers

Horizon Tire, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Manufacturers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July, 2024, I ordered 4 brand new tires online via *********** for my wife's car. The tires were all manufactured by ********* brand from Horizon Tire. Several weeks ago, my wife was driving along the highway and she experienced a blow out on one of the front tires. I first contacted ******* about the situation and asked about the Road Hazard guarantee. They told me I need to contact the manufacturer. When I contacted Horizon tire by phone, nobody ever picks up the phone and there is no room in their voice mailbox. When I wrote to them about the warrantee, they never responded back to me.

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15, 2024 I purchased a set of tires from ******. Horizon tire fulfilled the order. This was a set of 4 Crossmax 98V CT-1 All Season ** tires size 235/45R18. This order was split into 2 packages of 2 tires each. Both packages were shipped through *********************. The tracking numbers are 1Z2E060A0329265596 and 1Z2E060A0338756753. These tires were shipped to an automotive business for installation. According to the original tracking these packages were delivered to the business on November 19, 2024. However, the business claims that they did not receive them. I then initiated a claim with *********************. After an investigation by ********************* they determined the packages were not actually delivered to the business. That they were lost. ********************* is attempting to contact Horizon tire since they were the shipper. ************* Service needs Horizon tire to provide proof of purchase price for the tires so that ********************* can provide a payment for the lost tires and/or get another set of tires shipped as a replacement. Horizon tire does not answer their phones or return calls. I've been trying for over a week to get them to provide the information needed so that I can get my tires. Even though I am the buyer all I could do was to file the claim with ********************* as a third party. The shipper needs to provide proof of purchase for ********************* to actually approve and pay the claim.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tires in April of 2023. One tire has prematurely failed with a crack that was located on the inner side of the tire. Not physically possible to be caused by a foreign object. I contacted company and they said it is not covered in their ****** mile warranty. Two local auto shops said it is not a puncture (it would be repairable if it was) and it is instead it appears to be dry rot or manufacture defect.Company does not answer phone, respond to voicemails, or any further emails. I am looking for a refund on what I paid to get a replacement tire and install.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 Supermax HT Light Truck tires. As of today, two of those tires have had the 10 ply belts separate which has put the tire out of round. My mechanic said the other two will separate based upon the other tires defects. A look into the BBB for this company shows similar defects. Do not buy these tires.

Horizon Tire, Inc. is NOT a BBB Accredited Business.

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