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Business Profile

RV Repair

Mobile RV & Yacht Repair, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them to come fix my rv under a service contract. They came a week late after the service contract expired. While he was working on the repairs, he decided to send someone back out on another day to finish the wiring. I asked him if I was going to have to pay more for another service call. He said no, it would all be on the claim, which I had already paid 867, pending the claim payment. Then they turned around and billed me another $660.

    Business Response

    Date: 08/28/2024

    Details:   She hired us because she had no 12VDC power in a trailer that she lives in.    She thought she had a **************** contract, but it had expired a year before.

    I sent a tech out who diagnosed the issue.

    I run a crew of 7 RV Techs at $220 per hour and dont have bandwidth to go into the field, but because they are elderly and have health problems, I drove an hour to them with the Converter, installed it and drove home, wrecking my day .  Turns out they are not disabled, but highly stoned.     

    Then she tried to charge back the credit card.   We won the CB.    

    This is the kind of nonsense we see a couple of times a month in ***********  Wishing we were back in *****

    Preserve Service Contract
    ************ #AVRV-04-2856519
    2015 KEYSTONE COUGAR 327RES
    4YDF3272 F2506264
    ****** & *************************

    Technician: Meloni
    Date: 3/20/24
    Start-End Time: 3:20-5:20
    TOS Hours: 2.0
    1. Talk with Client and get list of issues
    2. Writeup Warranty or Insurance Claim. Use the Complaint, Cause, Remedy format.
    3. Take one or more pictures, naming them with numbers to match the complaint numbers in the Work Description.
    4. Replace Converter as this is an emergency and they have no power.
    5. Replace awning power wire.

    Complaint #1: No 12V when Plugged in .
    Cause: Converter not charging. 115v at converter. Both fuses ok.
    Remedy: Replace Converter

    Complaint #2: Awning inoperable
    Cause: Switch and wire disconnected inside wall. No Continuity with meter between switch and fuse panel. Runs ok with a bypass wire in place.
    Remedy: Snake a new wire through the wall from switch to fuse panel.

    Customer Answer

    Date: 08/29/2024

    I am rejecting this response because:

    My issue is that after charging my credit card what was supposed to be the entire amount  they ran a second charge which I had not authorized. It was the second charge I disputed with my credit card company

    They were unprofessional, not showing up as schefuled with no call to let me know. By not showing up as scheduled, my service contract expired before they rescheduled.

    Business Response

    Date: 09/03/2024

    The client authorized all of the work and paid a travel deposit, and then another charge for the time on site.  Both charges were authorized by the husband to me personally.   while I have 7 employees, we were too busy to service this client quickly and she was without power and living in the unit, so I personally went on site and completed the work.  I called the warranty company provided by the client and the warranty had expired a FULL YEAR EARLIER!!   This client is lying when she says that delays on our part impacted the warranty expiration.        

Mobile RV & Yacht Repair, Inc is NOT a BBB Accredited Business.

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