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Business Profile

Grocery Store

Mira Loma Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of Tequila 100% De Agave Casino Azul Anejo Gold Rifle from Mira Loma Market ,************************************************* ***** online on August 12, 2023. It was delivered August 16th at 2:55 PM. I signed for the box and picked it up as it was handed to me. Brought it to my room and lifted it from both sides to put it on my bed. I noticed it was wet on the other side. I started to create a video showing me opening it and then took pics. I called at 3:01 pm to notify them the bottle was broken. I spoke with someone and they said they would talk to the manager. I emailed them as they asked me to. I have been back and forth With them via email. The ending result is they refuse to refund me or replace the item. Instead they want to give me 50 off on my next purchase. The package was not packaged to protect the bottle properly.

    Business Response

    Date: 08/27/2023

    A full refund has already been given to her. I talked to her and she said she opened this case before she saw the refund.

     

Mira Loma Market is NOT a BBB Accredited Business.

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